FAQs & Help!
Well hello humans. Thank you for your purchase of some (or all) of my digital goods! Before your total freak out sets in about an issue you might have that may lead you to contact customer service, here are some answers that might help you on your merry way.
Q: WHERE ARE MAH PRESETS?! ARGH! I was never emailed a link.
A: Ahhh...well this is a bummer. Here are a few reasons this might be happening: - Email has gone to the junk folder. Check that out first.
- Did you pay via PayPal? The preset link is sent to the email address connected to your buddy PayPal. - Furthermore, if you're paying via e-check, PayPal takes 4-5 business days to process an e-check and sellfy will withold delivery of the link until payment is cleared. Gotta play that waiting game!
Q: I accidentally bought the wrong presets! I meant to buy the desktop presets not mobile! Can I switch them please?
A: This is a bummer. Unfortunately this is a no go. This is a digitial product and once you receive it, that is yours forever! Yay! It's not like a t-shirt you can return to the store. Better take those reading classes your mum recommended next time ;)
Q: I accidentally bought the mobile presets, not the destkrop presets! Switchy please?
A: As above my sunshine pettle.
Q. Ew...the presets don't work. I though this is a one click fix all? A: Meheheh...oh no. You can polish a turd but it's still a turd! So...some things to look out for: - If your image that you took isn't exposed properly or it's just a generally sloppy photo when you take the image, the preset can't fix it. Sorry! - Once you apply the preset you need to tweak it slightly with the temperature, exposure, contrast, grain and blacks to make it a sexy beast. If you're not sure exactly how to use your lightroom, this is a good tutorial to get you started: https://youtu.be/GPyF603HEfU
Q: Do you offer refunds on digital products?
A: Unfortunately this is a no go. This is a digitial product and once you receive it, that is yours forever! Yay! It's not like a t-shirt you can return to the store. It's a good product anyway so I'm sure you'll learn to love it even though at first it annoys you - it's like a good ole' normal type of relationship. Sometimes you love it, sometimes you don't love it! (I promise everything will be ok).