HCS 131 Entire Course

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 HCS/131

BUSINESS COMMUNICATION SKILLS FOR HEALTH CARE PROFESSIONALS

 

The Latest Version A+ Study Guide

 

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HCS 131 Entire Course Link

https://uopcourses.com/category/hcs-131/

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HCS 131 Week 1 Communication At Its Finest
 

Read the three scenarios provided.

Create a new Microsoft® Word document to answer the prompts after each scenario.

Save your Microsoft® Word document to your computer and use the following file name as a guide:

 

 

 

HCS131_wk1_communication_finest_lastname
 

 

Include your last name at the end of the file name as shown above.
 

 

Submit your Microsoft® Word document to the University of Phoenix Center for Writing Excellence Plagiarism Checker Turnitin® and WritePoint® powered by Grammarly®.

Save the report generated by Turnitin® to submit to your instructor.

Note: A Turnitin® student manual is available for you to review the different components of the program.

Access WritePoint® and submit your document to WritePoint® for review.

After submitting your document to WritePoint®, open and save a copy of your report, located at the bottom of the WritePoint® screen, to submit to your instructor.

Note: Follow the tutorial provided to open, save, and submit the report with your document.

Click the Assignment Files tab to submit your Microsoft® Word document, report from Turnitin®, and report from WritePoint®.

 

 

 

HCS 131 Week 2 Importance of Communication Part 1
 

As you learn more about the health care industry, you will find that it is a highly collaborative environment. All systems within health care must collaborate and communicate effectively to serve their consumers.

Note: It is important to complete this assignment prior to working on the Importance of Communication Part 2.

Read the scenario provided.

Write a 350- to 525-word paper that discusses the principles of communication presented in the scenario.

 

 

 

Describe verbal and nonverbal cues from the scenario.
 

 

Based on the description of each group member, speculate as to how well this group will collaborate.
 

 

How can verbal and nonverbal communication be perceived as defensive? 

 

 

 

How can this affect relationships in the work place?
 

 

 
 

 

Submit your assignment to the University of Phoenix Center for Writing Excellence Plagiarism Checker Turnitin® and WritePoint® powered by Grammarly®.

Include the originality report from Turinitin® and the screenshot from WritePoint® with your assignment.

To take a screenshot, follow these directions:

 

 

 

Press Alt + Print Screen on your computer keyboard to create a screenshot.
 

 

Open a blank Microsoft® Word document.
 

 

Press Ctrl + V on your keyboard to paste the screenshot into the document.
 

 

Save the document to your computer, and submit the document to your instructor.
 

 

Cite at least 1 peer-reviewed, scholarly, or similar reference.

Format your assignment according to APA guidelines.

Click the Assignment Files tab to submit your assignment, originality report from Turnitin®, and screenshot from WritePoint®.

 

 
 

 

 

HCS 131 Week 2 Importance of Communication Part 2
 

As the meeting drew to a close, it was clear that the members still did not agree on the marketing plan addressed. Robert in particular is frustrated by the end of the meeting and tells the group that they can just work it out on their own. The group leader asked that the other members create their own marketing plan to bring back to the group at a later date.

Write a 350- to 525-word paper that discusses important collaborative skills and the significance of effective communication when working in groups. Include the following:

 

 

 

Describe collaborative skills you would use to create a more positive atmosphere.
 

 

Explain the importance of effective communication and the drawbacks of ineffective communication used in this scenario. 

 

 

 

Consider the email and face-to-face meeting.
 

 

 
 

 

Explain the role active listening could have played in this scenario.
 

 

Submit your assignment to the University of Phoenix Center for Writing Excellence Plagiarism Checker Turnitin® and WritePoint® powered by Grammarly®.

Include the originality report from Turinitin® and the screenshot from WritePoint® with your assignment.

To take a screenshot, follow these directions:

 

 

 

Press Alt + Print Screen on your computer keyboard to create a screenshot.
 

 

Open a blank Microsoft® Word document.
 

 

Press Ctrl + V on your keyboard to paste the screenshot into the document.
 

 

Save the document to your computer, and submit the document to your instructor.
 

 

Cite at least 1 peer-reviewed, scholarly, or similar reference or your textbook.

Format your assignment according to APA guidelines.

Click the Assignment Files tab to submit your assignment, originality report from Turnitin®, and screenshot from WritePoint®.

 

 
 

 

 

HCS 131 Week 3 Dealing with Conflict in the Workplace
 

Read the following scenario:

Emma and Isabella attend the front office at an urgent care facility. They have worked together for over five years and enjoy collaborating on projects. Their manager has asked them to collaborate by creating a team training for effective communication in the workplace. Emma and Isabella will be responsible for creating and delivering the training to the staff at the facility. Emma feels that it is important to provide hands-on learning while Isabella feels lecture would be the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning will increase the engagement and likelihood of remembering the training material. Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma and her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work.

Emma approaches the manager and complains that she has been left to complete the training because Isabella refuses to talk or work with her.

Write a 265- to 350-word paper that includes the following:

 

 

 

Describe the type of conflict illustrated in the scenario.
 

 

Identify strategies the manager could use to resolve the conflict between Emma and Isabella to create a supportive climate again.
 

 

Explain how the defensive climate created by the conflict will affect the workplace relationship between Emma and Isabella. 

 

 

 

Discuss the impact it could have on the other clinic staff and the consumers who use the clinic.
 

 

 
 

 

Submit your assignment to the University of Phoenix Center for Writing Excellence Plagiarism Checker Turnitin® and WritePoint® powered by Grammarly®.

Include the originality report from Turinitin® and the screenshot from WritePoint® with your assignment.

To take a screenshot, follow these directions:

 

 

 

Press Alt + Print Screen on your computer keyboard to create a screenshot.
 

 

Open a blank Microsoft® Word document.
 

 

Press Ctrl + V on your keyboard to paste the screenshot into the document.
 

 

Save the document to your computer, and submit the document to your instructor.
 

 

Cite at least 1 peer-reviewed, scholarly, or similar reference.

Format your assignment according to APA guidelines.

Click the Assignment Files tab to submit your assignment, originality report from Turnitin®, and screenshot from WritePoint®.

 

 
 

 

 

HCS 131 Week 4 Effective Consumer Relations
 

You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey.

Answer the prompts provided based on the Patient Satisfaction Survey Data.

Note: Remember to use the resources in the Center for Writing Excellence, Turnitin®, and WritePoint®.

Cite at least 1 peer-reviewed, scholarly, or similar reference.

Click the Assignment Files tab to submit your assignment.

 

 
 

 

 

HCS 131 Week 5 Preparing for Working in Teams
 

Collaboration is everywhere, especially in the health care industry. It is important to learn how to work and communicate in a collaborative environment. As you progress through your program, you will experience learning teams in your courses. Learning teams provide you with valuable experiences that will prepare you for working collaboratively in the health care industry.

Navigate to the University Library homepage.

Locate the Learning Team Toolkit on the upper right side of the homepage.

Create a 7- to 10-slide Microsoft® PowerPoint® presentation that identifies the Learning Team resources provided by the University and the importance of working effectively in a team. A presentation format has been provided for this assignment; however, you may choose to format your presentation in another professional manner.

Include the following in your presentation:

Slide One: Title Slide

 

 

 

Title of presentation
 

 

Your name
 

 

Course abbreviation and course number
 

 

Due date
 

 

Your facilitator’s name
 

 

Slide Two: Introduction

 

 

 

Describe what the Learning Team Toolkit is.
 

 

Provide screenshots of the Learning Team Toolkit.
 

 

Slides Three and Four: Review the Learning Team Charter

 

 

 

Explain the importance of the Learning Team Charter. 

 

 

 

Why is it created?
 

 

Why is it important in collaborative environments?
 

 

How can it be used during team conflicts?
 

 

Why is it important to communicate with your faculty?
 

 

 
 

 

Slides Five and Six: Review the Learning Team Evaluation

 

 

 

Explain the importance of the Learning Team Evaluation form. 

 

 

 

Why is it important to rate the members of your team?
 

 

Why is it important that your faculty know how you would rate your team members?
 

 

 
 

 

Slide Seven: Learning Team Toolkit Resources

 

 

 

Explain the resources available in the Learning Team Toolkit.
 

 

Slide Eight: Importance of Team Work

 

 

 

Explain the importance of team work in education and the workplace. 

 

 

 

Identify some strategies you would use when working in a team.
 

 

Identify effective communication you would use when working in a team.
 

 

 
 

 

Slide Nine: References

 

 

 

Cite 3 peer-reviewed, scholarly, or similar references.
 

 

Format your references according to APA guidelines.
 

 

Note: Speaker notes are to be provided for each slide. Refer to the “Tutorial: Adding Speaker Notes to Microsoft® PowerPoint® Presentations” document for more information on how to add speaker notes to your presentation.

Note: The University’s Center for Writing Excellence provides samples of different deliverables. Under Samples, you will find a sample Microsoft® PowerPoint® presentation to use as a reference while creating your presentation.

Note: Remember to use the resources in the Center for Writing Excellence, Turnitin®, and WritePoint®.

Cite 2 peer-reviewed, scholarly, or similar references to support your presentation.

Format your assignment according to APA guidelines. Include a title slide, detailed speaker notes, and a reference slide.

Click the Assignment Files tab to submit your assignment.

 

 
 

 
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