·         Ch. 4 of Managing Human Resources


o    Diversity

o    Globalization

o    Teamwork

o    Cultural diversity

o    Generations


Content Overview

·         Five reasons why diversity has become dominant in managing human resources


o    The shift from a manufacturing to a service economy


·         Roughly 90% of U.S. employees work in a service-based industry (Cascio, 2013, p. 122).

·         Manufacturing will always remain; however, much manufacturing has been taken overseas and made the majority of U.S. employees service-based.

·         Service-based jobs require much more interaction, which results in a higher need for education.

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