PHL 320 Week 3 Decision Making, Learning, Creativity, and Entrepreneurship Worksheet

PHL 320 Week 3 Decision Making, Learning, Creativity, and Entrepreneurship Worksheet

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 PHL 320 Week 3 Decision Making, Learning, Creativity, and Entrepreneurship Worksheet
 

Purpose of Assignment 

For this assignment, the student will identify the true or false statements and select the correct multiple choice response on the worksheet.

Assignment Steps 

Review Chapters 7 & 9 of Contemporary Management. 

Complete the Decision Making, Learning, Creativity, and Entrepreneurship Worksheet.

Click the Assignment Files tab to submit your assignment.

Decision Making, Learning, Creativity, and Entrepreneurship Worksheet

 

 

**Highlight the True or False answer for questions 1-6**

 

 

 

 

Decision making in response to threats occurs when managers search for ways to improve organizational performance to benefit customers, employees, and other stakeholder groups. 

A. True
 

 

False
 

 

 

 

 

 

Nonprogrammed decision making is a routine, virtually automatic process. 

A. True
 

 

False
 

 

 

 

 

 

The likelihood of a manager making an error in judgment is much greater in programmed decision making than in nonprogrammed decision making. 

A. True
 

 

False
 

 

 

 

 

 

When uncertainty exists, the probabilities of alternative outcomes cannot be determined and future outcomes are unknown. 

A. True
 

 

False
 

 

 

 

 

 

The classical decision-making model assumes that managers require very little or no information in order to make an optimum decision. 

A. True
 

 

False
 

 

 

 

 

 

The key to a good assessment of the alternatives is to define the opportunity or threat exactly. 

A. True
 

 

False
 

 

 

**Highlight the correct answer for questions 7-15**

 

 

 

 

Decisions that are based on rules and guidelines are known as:  
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.
brainstormed decisions.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.
heuristic decisions.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C.
programmed decisions.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.
intuitive decisions.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.
creative decisions.
 

 

 

 

 

 

Programmed decision making is a(n) ______ process.  
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.
novel
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.
routine
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C.
intuitive
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.
unusual
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.
creative
 

 

 

 

 

Jordan, the manager of JT’s Tasty Treats, has to decide whether to introduce a new frozen dessert that has never been sold previously. What type of decision would this represent?  
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.
Automatic
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.
Rule-based
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C.
Predetermined
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.
Nonprogrammed
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.
Inconsequential
 

 

 

 

 

_____ is present when managers know the possible outcomes of a particular course of action and can assign probabilities to them.  
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.
Uncertainty
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.
Incomplete information
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C.
Risk
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.
Ambiguity
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.
Cognitive limitation
 

 

 

 

 

 

Which of the following is a reason for incomplete information?  
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.
Ambiguity
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.
Complexity
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C.
Specificity
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.
Heuristic ability
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.
Satisficing ability
 

 

 

 

 

 

The first step in the managerial decision-making process is to:  
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.
choose between alternatives.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.
assess alternatives.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C.
implement the chosen alternative.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.
recognize the need for a decision.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.
conduct a retrospective analysis.
 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
 

 

 

 

 

_____ is a measure of how well an organization’s input resources are used to produce its outputs.
 

 

 

 

 

 

Efficiency
 

 

Quality
 

 

Reliability
 

 

Flexibility
 

 

Responsiveness
 

 

 

 

 

 

 

Six Sigma shares with TQM its focus on improving value chain processes to increase _____. 

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.
productivity
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.
quality
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C.
innovation
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.
flexibility
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.
employee involvement
 
 
 

 

 

 

Which of the following is true of the impact of high-quality products? 

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A.
High product quality results in high operating costs.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B.
High product quality results in high employee productivity.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C.
High product quality lowers efficiency.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D.
High product quality reduces profits.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.
High product quality lowers customer retention.
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