COM 295 Week 1 Knowledge Check

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COM 295 Week 1 Knowledge Check

The material presented below is not meant to be a comprehensive list of all you need to know in the content area. Rather it is a starting point for building your knowledge and skills. Additional study materials are recommended in each area below to help you master the material.

Personalized Study Guide Results:

Score: 21 / 21

Concepts Mastery Questions

Types of ethical dilemmas 100% • 1

• 2• 3

Distinguishing between legal and ethical issues 100% • 4

• 5• 6

Recognizing cultural differences 100% • 7

• 8• 9

Communicating effectively with people from other cultures 100% • 10

• 11

• 12

Business Communication 2.0 100% • 13

• 14

• 15

Elements of the communication process. 100% • 16

• 17

• 18

Barriers to communication 100% • 19

• 20

• 21

Concept: Types of ethical dilemmas

Mastery : 100% Questions : • 1

• 2• 3

Materials on the concept:

• Typical Moral Dilemmas Confronting Business Communicators

• Ethics and Law for Management Communication

1.

As part of an effort to hire younger workers, a multinational organization assures applicants that they will get to visit its offices in other countries and work with the employees there. However, only two out of every nine workers actually get selected for such projects. What moral dilemma best fits this scenario?

• A.

unethical company practices

• B.

company allegiances

• C.

outright lies

• D.

cosmetic half-truths

2.

Hester’s organization has put her in charge of setting up their first office in a different country. She hires a construction firm to oversee the building operations. A project manager at the firm tells her that the building work is “almost complete,” but when Hester goes in person a week later she finds that work hasn’t even begun. What moral dilemma best describes this situation?

• A.

cosmetic half-truths

• B.

outright lies

• C.

unethical company practices

• D.

company allegiances

3.

Which of the following could lead to an ethical dilemma as a result of a cosmetic half-truth?

• A.

A company asking a salesperson to promise the impossible to potential buyers

• B.

A talent acquisition head exaggerating employee benefits to applicants

• C.

A software firm supporting an unpopular non-profit organization

• D.

A fashion label paying less than minimum wage to workers

Concept: Distinguishing between legal and ethical issues

Mastery : 100% Questions : • 4

• 5• 6

Materials on the concept:

• Ethics and Law for Management Communication

• You and Your Employer

• You and Your Employees

• You and the Government

4.

Dave is a member of the talent acquisition team at a pharmaceutical company. He almost always follows official guidelines when communicating in a professional capacity. However, he recently wrote an “off the record” letter to an applicant mentioning that while his credentials were excellent, he could not be offered employment as Dave’s next hire needed to fulfill certain diversity requirements. Can the company be held legally accountable in this instance? Why or why not?

• A.

Yes, because Dave is an agent of the company by virtue of his employment.

• B.

No, because the company did not authorize Dave’s actions.

• C.

Yes, because the talent acquisition team provided insufficient guidelines.

• D.

No, because Dave did not publish his words appropriately.

5.

Which act led to managers asking employees to grant signed permission before revealing confidential information?

• A.

Equal Employment Opportunity Act

• B.

Labor–Management Relations Act

• C.

Federal Privacy Act

• D.

Freedom of Information Act

6.

Gabriel’s job involves overseeing business correspondence between his company and various governmental agencies. The passage of a certain act made this correspondence available for public scrutiny, and so Gabriel must ensure that all communication satisfies government requirements without divulging valuable company secrets. Which of the following acts made this correspondence available to the public?

• A.

The Family Educational Rights and Privacy Act

• B.

The Freedom of Information Act

• C.

The Equal Employment Opportunity Act

• D.

The Civil Rights Act

Concept: Recognizing cultural differences

Mastery : 100% Questions : • 7

• 8• 9

Materials on the concept:

• Understanding the Concept of Culture

• Developing Cultural Competency

• Overcoming Ethnocentrism and Stereotyping

• Contextual Differences

7.

Which of the following terms refers to a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior?

• A.

Demographics

• B.

Commerce

• C.

Persona

• D.

Culture

8.

Juan, an anthropologist studying the lives of tribes in a remote forest region, notices that the people of a particular tribe are afraid of outsiders, and they avoid contact with neighboring tribes and civilizations. The attitude of the tribe can be described as _____.

• A.

cultural pluralism

• B.

stereotyping

• C.

xenophobia

• D.

ethnocentrism

9.

Gina’s organization is headquartered in a country which has a low-context culture. The project she is working on requires her to spend a few months in a country with a predominantly high-context culture. What will Gina learn about the communication style of high-context cultures once she interacts with her colleagues there?

• A.

Communication is primarily for exchanging information.

• B.

People rely more on verbal communication.

• C.

Communication is primarily for building relationships.

• D.

People rely less on circumstances to convey meaning.

Concept: Communicating effectively with people from other cultures

Mastery : 100% Questions : • 10

• 11

• 12

Materials on the concept:

• Understanding the Opportunities and Challenges of Communication in a Diverse World

• The Advantages of a Diverse Workforce

• Adapting to Other Business Cultures

• Using Interpreters, Translators, and Translation Software

10.

In the context of intercultural business communication, why is it important to become aware of your own biases?

• A.

It aids in making communication more direct and focused.

• B.

It helps in preparing the recipients to accept the message.

• C.

It is helpful when treating others the way you want to be treated.

• D.

It is a useful step in learning how to adapt to different cultures.

11.

What information on U.S. business culture would you give to an employee who recently moved to your local office?

• A.

Group efforts are rewarded over individual success.

• B.

Communication is focused on group harmony.

• C.

Meetings start and end at designated times.

• D.

Privacy is not a large concern at the workplace.

12.

What is the process in which a translator encodes a message into another language and then a different translator retranslates the same message into the original language?

• A.

Non-linear translation

• B.

Machine translation

• C.

Segment translation

• D.

Back-translation

Concept: Business Communication 2.0

Mastery : 100% Questions : • 13

• 14

• 15

Materials on the concept:

• Using Technology to Improve Business Communication

• Achieving Success Through Effective Business Communication

• Guarding Against Information Overload and Information Addiction

• Mastering Team Skills and Interpersonal Communication

• Technologies for Collaborative Writing

13.

Gillystone Inc. has employees in branches across the United States. The company wants to create a common site for information about all the projects its employees tackle, the solutions they offer, and the results of these solutions over time. Employees will be required to update the site frequently by themselves, adding their observations and experiences. Which of the following technologies is the best option for both Gillystone and its employees?

• A.

Telepresence technology

• B.

Crowdsourcing

• C.

A social networking site

• D.

A private wiki

14.

What is the process of obtaining ideas, solutions, and insights to organizational issues from groups of people from inside as well as outside an organization known as?

• A.

Aggregating

• B.

Crowdsourcing

• C.

Microblogging

• D.

Brainstorming

15.

Pelican Toys has distributors throughout the United States. At present, the company keeps in contact with its distributors through telephone and email, communicating confidential information about new products and prices. Distributors contact Pelican headquarters to communicate their queries. Pelican wants to upgrade to a secure online system through which distributors can access information from the company and communicate their queries or complaints as quickly as possible. Which of the following methods is most suited for this purpose?

• A.

An extranet

• B.

Telepresence technologies

• C.

A virtual whiteboard

• D.

Social networking

Concept: Elements of the communication process.

Mastery : 100% Questions : • 16

• 17

• 18

Materials on the concept:

• The Basic Communication Model

• Achieving Success Through Effective Business Communication

• Mastering Team Skills and Interpersonal Communication

• Giving—and Responding to—Constructive Feedback

16.

Once a receiver receives a message, he understands the idea communicated by the message through a process known as

• A.

deflecting

• B.

decoding

• C.

abstracting

• D.

encoding

17.

Who among the following people is at the transmission stage of the communication process?

• A.

Mina, who is reading an email sent to her

• B.

Juan, who is reading a note from his teacher

• C.

Lee, who is sending a text to his friend

• D.

Luke, who is watching a show on TV

18.

Dave edits a travel blog. Rachel, one of the contributors, has written a substandard article for the blog, and Dave has to give her feedback to help her improve the piece. Which of the following is the most constructive way to offer feedback?

• A.

Dave should mark out the faults in the article and send it back to Rachel for rework.

• B.

Dave should compare Rachel’s writing to the standards of the other articles on the blog and ask her to imitate someone else’s style.

• C.

Dave should ask Rachel to explain why she made so many mistakes and ask her to rework the article thoroughly.

• D.

Dave should point out what Rachel has done well, indicate weak areas in the article, and suggest alternative approaches.

Concept: Barriers to communication

Mastery : 100% Questions : • 19

• 20

• 21

Materials on the concept:

• Barriers in the Communication Environment

• Exploring the Communication Process

• How Audiences Decode Messages

19.

Aman, a technical manager at Soo Kin Technologies, has recently started working with a new team. One of his team members sends him an urgent message on the company’s instant messaging client. However, Aman’s computer has a number of different applications running, and he doesn’t notice the message until the next morning. Which barrier to communication is demonstrated in this scenario?

• A.

An external distraction

• B.

A channel breakdown

• C.

A filter

• D.

A competing message

20.

Leanne is the marketing manager in charge of executing Unipax’s new marketing strategy. A month into implementation, market research reveals that the strategy is largely ineffective. Though others in the company want to change the strategy, Leanne insists on retaining it, saying that the market research data does not reveal anything about the marketing strategy. Which barrier to communication is Leanne likely to be experiencing?

• A.

Noise

• B.

Selective perception

• C.

An external distraction

• D.

A channel breakdown

21.

Identify the instance in which a filter blocks or distorts a message before it reaches the recipient.

• A.

Abed misses an important email because he didn’t notice it among the few hundred emails in his inbox.

• B.

Keyna can’t focus on what her professor is teaching because she is worried about a test later in the day.

• C.

Annie didn’t know about a test because she was texting a friend while the professor announced the test.

• D.

Cho does not receive a letter about his class reunion because his assistant files it away in the wrong place.
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