MKTG 420 week 3 DQ 1

MKTG 420 week 3 DQ 1

A key to building a strong customer relationship is to demonstrate relating skills with the customer.





 

a) What are some of these skills? 
b) Describe ways that a sales representative can demonstrate these skills in a customer relationship?
c) What behaviors can cause tension in the relationship between the customer and the sales representative?
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