IT284 Week 9 Final Project - Handling Difficult Customers

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IT 284 Entire Course Link

https://uopcourses.com/category/it-284/

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Resource: Appendix A
Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common behaviors and address how you would resolve each using the following concepts:
Consumer emotions
Ownership strategies
Self-control strategies
Adaptation
Mistaken customers
Problem customers
Write a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the resolution process.
Create a 10- to 15-slide Microsoft® PowerPoint® presentation reinforcing the key tactics needed to minimize consumer conflict when providing computer support services. Your presentation must be outlined as if you are a trainer trying to familiarize each newly hired support technician with his or her work. At the end of your presentation, your audience must have developed insight into the components of enterprise computer support.

Preview:
For money each week
Taking care of the family
Paying weekly bills
A profession
Getting ahead
The company
The products and services provided
The customer
How to help
Problem customers
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