COM 285 Final Exam

Com 285 Final Exam 
1. Which of the following is an example of nonverbal communication?
a. An online blog where employees in different cities can share ideas
b. A company logo designed to project the organization's image
c. An e-mail message reminding employees of an upcoming staff meeting
d. A phone call from an attorney to a client
2. External audiences include all of the following except
a. stockholders.
b. customers.
c. peers.
d. government agencies.
3. Organizations expect writing to appear professional and to be free from typos and grammatical errors, so it makes sense to
            A)  do the best you can with your existing abilities.
            B)   practice your proofreading skills.
            C)   depend on secretaries to do all of your writing.
            D)  rely exclusively on a spell check software program.
3. What describes a "request to deviate from policy and procedure bulletin?"
a. Memo accompanying document, telling why it's being forwarded to the receiver
b. Report summarizing profitability, productivity, and problems during period.
c. Statement of company policies and instructions.
d. Persuasive memo arguing that another approach is better for a specific situation
4. The primary audience for a business message is made up of
d. people who represent the opinions of the majority.
e. everyone who receives it.
f. decision makers in an organization.
g. individuals with the highest status in an organization.
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