CIS 296 Entire Course

CIS 296 Entire Course Link

https://uopcourses.com/category/cis-296/
CIS/296
COMPUTER SYSTEMS MAINTENANCE

 

The Latest Version A+ Study Guide

 

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CIS 296 Entire Course Link

https://uopcourses.com/category/cis-296/

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CIS 296 Week 2 Individual: Troubleshooting Computer Hardware Worksheet 1
Complete the Troubleshooting Computer Hardware Worksheet 1 (Appendix H).

Submit your assignment using the Assignment Files tab.

Appendix H

 

Troubleshooting Computer Hardware Worksheet One

 

In this worksheet, you must identify solutions for three separate computer hardware problems. For each solution, you must prepare an answer of at least 150 words within the answer boxes below. This assignment is due in Week Two.

 

Part One: Troubleshooting a Failed Boot

 

 

Problem

 
Computer fails to boot.

 
 

Details

 
Error messages and beeps occur during Power On Self Test (POST) startup. Note. You have not recently upgraded the memory.

 
 

Question

 
What are four possible sources for the error messages and how do you troubleshoot them?

 
 

Answer

 
 

 

 

 
 

Part Two: Troubleshooting Memory

 

 

Problem

 
Error messages indicate there is a problem with memory.

 
 

Symptom

 
Recurring error messages about illegal operations or general protection faults are occurring during normal operation. Note. You have not recently upgraded the memory.

 
 

Question

 
How might memory be the cause of this problem? How would you go about testing the memory?

 

If you determine that memory is not the problem by downloading a testing utility that does not fix the problem, what are the next three things you would suspect to be the source of the problem? Describe what you would do to eliminate each possible source.

 
 

Answer

 
 

 

 
 

Part Three: Troubleshooting a Hard Drive Problem

 

 

Problem

 
Computer shuts down immediately after startup.

 
 

Symptom

 
When you turn on the computer, the lights on the front panel light up and you hear the fan spin for a moment, but then it shuts down immediately. You have urgent data on the hard drive, which is not backed up.

 
 

Question

 
What is the quickest and easiest way to solve the most urgent problem: recovering data from your hard drive? List the major steps needed to recover data.

 
 

Answer

 
 

 

 

 
 

 
CIS 296 Week 3 Individual: Troubleshooting Computer Hardware Worksheet 2
Complete the Troubleshooting Computer Hardware Worksheet 2 (Appendix I).

Submit your assignment using the Assignment Files tab.

Appendix I

 

Troubleshooting Computer Hardware Worksheet Two

 

In this worksheet, you must identify solutions to four separate computer printer problems. For each solution, you must prepare an answer of at least 150 words within the boxes below. This assignment is due Week Three.

 

Part One: Wireless Printing

 

 

Problem

 
Printer will not print wirelessly.

 
 

Details

 
Julie has just purchased a Canon Pixma™ iP6220D inkjet printer for her house. She connected it to her laptop computer using her USB cable and it works fine; however, Julie regularly uses her laptop in different locations throughout the house, so using a USB cable for printing is not an option. She tried to send a document to the printer wirelessly, but it did not work.

 
 

Question

 
1) What type of wireless technology does the printer use? What optional part(s) do you need for the printer to make it work wirelessly?

 

2) Julie’s notebook does not support Bluetooth® technology. Suggest a device that she can purchase that will use a USB port and allow her to connect to her printer wirelessly.

 

Hint: Use the internet to find answers and solutions to these questions.

 
 

Answer

 
 

 

 

 
 

Part Two: Cleaning an HP LaserJet™ Printer

 

 

Problem

 
LaserJet™ printouts are faded and show smeared toner.

 
 

Details

 
Users are complaining that the office HP LaserJet™ 5200 printer is showing signs of wear. Printouts are faded and sometimes show specks, lines, and smeared toner. You replace the toner cartridge, but the problem persists.

 
 

Question

 
What do you believe is causing the toner to appear smeared and faded on the printouts? How would you solve this problem?  

 
 

Answer

 
 

 

 

 
 

Part Three: Printer Maintenance Kit

 

 

Problem

 
LaserJet™ printouts are faded and show smeared toner.

 
 

Symptom

 
You finished cleaning your HP LaserJet™ 5200 printer, but the toner is appearing smudged and faded on your printouts. You decide to address the problem by using a LaserJet™ maintenance kit.

 
 

Question

 
1) At what page count does HP suggest you install a maintenance kit?

 

2) What is the part number of the maintenance kit you would need, and how much does it cost?

 

3) List the parts of the maintenance kit and the steps required to install them.

 
 

Answer

 
 

 

 

 
 

Part Four: Clearing Paper Jams

 

 

Problem

 
Printer stops printing, and paper fails to leave printer.

 
 

Details

 
You hear a crumpling noise coming from inside your HP LaserJet™ 5200 printer. On the LaserJet™ message panel, an error message reads “Paper Jam.”

 
 

Question

 
Search the HP website for instructions for clearing a paper jam. List the necessary steps below. Also, include a brief description of all the components you must interact with during the clearing process.

 
 

Answer

 
 

 

 

 
 
 
CIS 296 Week 4 Individual: Troubleshooting Operating Systems
Complete the Troubleshooting Operating Systems Paper (Appendix J).

Submit your assignment using the Assignment Files tab.

Appendix J

 

Troubleshooting Operating Systems Paper

 

Read the scenarios below and then prepare a 1,400- to 1,750-word paper that addresses each of the issues presented. Your paper may contain additional diagrams and pictures where they would help with the persuasion of your arguments. In your paper, consider troubleshooting theory, methods of troubleshooting diagnosis, use of help files, internet research, and your own experiences. All references, citations, and quotes must be documented, and a full reference list should be included with the paper.

 

OS Technical Support

 

Part One

 

You have recently started in a new technical support role within the IT department of a major manufacturing organization. Your first support call is from a user who is using a Windows® XP operating system and has encountered stability problems. Discuss the process you would undertake to identify the problem and the tools that have been provided with the operating system you would use to do so.

 

Part Two

 

Your next call is from a user whose Windows Vista® machine will not boot. Outline the steps that you would undertake to identify the source of the user’s problem and the tools provided in the Windows Vista® machine that might be useful in your analysis.

 

Part Three

 

It is clear that the organization has not adopted an operating system standard and as a result, there are numerous products and versions in use across the whole company. Consider the operating systems that were introduced in the text and discuss which of those you would recommend and why. Which of them would you recommend replacing if they were currently in use within your organization?

 

 
 
CIS 296 Week 5 Individual: Network Troubleshooting Case Study
Complete the Network Troubleshooting Case Study (Appendix K).

Submit your assignment using the Assignment Files tab.

 

Appendix K

 

Network Troubleshooting Case Study

 

Directions: Listed below are four troubleshooting scenarios that represent typical networking problems within the IT field. Read each one carefully. For each question that follows, write a 150- to 300-word response. Place all four of your responses into a single Microsoft® Word document, with the title of each scenario above the response.

 

A Day in the Life of a Computer Support Technician

 

Part One: Troubleshooting a Connection Problem

 

Chris works for a large corporation that has several branch offices in the city. Operating as a certified computer support technician, he must roam among the branch offices, solving computer and network problems as they arise.

 

Chris receives a call that one of the remote offices is having network problems. When he arrives at the remote office, Chris is told that the network is down. This office consists of seven computers connected to a router that connects to a cable modem.

 

Question: Describe the three things that Chris should check first.

 

Part Two: Troubleshooting Internet Access

 

Chris solves the problem in the remote office and returns to the corporate office. On Chris’s return, a coworker named Brian cannot access the internet. He tells Chris that the connection was working fine before lunch.

 

Question: Reorder the following actions in the appropriate sequence for fixing the problem. Then, provide a brief description of the purpose of each action.

 

1.     Reboot the user’s PC.

2.     Power down the DSL or cable modem box.

3.     Check whether other computers on the network have a similar problem.

4.     Release and renew the PC’s IP address.

5.     Power down the router.

6.     Power up the router.

7.     Power up the DSL or cable modem box.

 

Part Three: Network Drive Mapping

 

Jennifer is using her new laptop computer for the first time and asks you for help. She cannot connect to her local file server. She is accustomed to seeing the file server as Drive K: in the Windows® Internet Explorer® browser. The file server is named File_Server and the shared folder is named Shared_Files.

 

Question: What menu in the Windows® Internet Explorer® browser do you use to access the Map Network Drive window? What entry should appear in the folder drop-down list in this window? Explain the function of each option in this window.

 

Without using a mapped network drive, what can Jennifer enter into the Run dialog box to access this folder?

 

Part Four: Port Filtering and Forwarding

 

Mary tells you that she needs to participate in a demo of third-party video conferencing software the company is considering for purchase. The vendor’s technical support staff needs you to open Port 3090 on Mary’s computer so they can access it from the internet for the demo. Even though opening a computer’s port is a security risk, it only needs to be open for one day.

 

Question: List the steps that you would use to open Port 3090 on Mary’s Windows® XP computer. Explain each step briefly.

 
 
CIS 296 Week 5 Team: Troubleshooting Flowchart Final Project
Finalize the final draft of the Troubleshooting Flowchart Final Project (Appendix A).

Submit your assignment using the Assignment Files tab.

Appendix A

 

Troubleshooting Flowchart Final Project

 

Your team is in charge of computer maintenance and troubleshooting at a major U.S. retailer. Business has been growing fast, and your company is about to open several new facilities across the country. Management has asked your team to develop a short troubleshooting diagnostic tool for the most common problems faced by new IT employees at these facilities.

 

After some consideration, your team decides to create a handbook containing troubleshooting flowcharts that address the most common computer issues.

 

For your final Project, you will create the handbook described, which includes a Master Flowchart (see the PDF provided in Week One) and 15 corresponding troubleshooting flowcharts. You may use a Microsoft® Word document, a Microsoft® PowerPoint® presentation, or a Microsoft® Visio® diagram to build your Troubleshooting Flowcharts. Multiple flowchart examples are provided in both Microsoft® Word and Microsoft® PowerPoint® formats (as PDF files). In collaboration with your Learning Team, you are responsible for creating the following 10 flowcharts:

 

Flowchart #1 – Notebooks

 

Flowchart #2 – Electrical

 

Flowchart #3 – I/O Devices

 

Flowchart #4 – Power Supply

 

Flowchart #5 – Motherboard

 

Flowchart #6 – Memory

 

Flowchart #7 – Multimedia Device

 

Flowchart #11 – OS/Application Installation

 

Flowchart #14 – Security and Malicious Software

 

Flowchart #15 – Social Engineering

 

The following five flowcharts are provided. These flowcharts are examples of what you should create with your team. Include them with your final project:

 

Flowchart #8 – Hard Drive (Appendix C)

 

Flowchart #9 – Loading Windows Vista® or Windows® 7 (Appendix D)

 

Flowchart #10 – Loading Windows® 2000 or Windows® XP (Appendix E)

 

Flowchart #12 – Networks (Appendix F)

 

Flowchart #13 – Printers (Appendix G)

 

Note: Your handbook does not need to be formatted according to APA guidelines. You may create your flowcharts in a Microsoft® Word document, a Microsoft® PowerPoint® presentation, or a Microsoft® Visio® diagram. Graphics, photos, tables, charts, and hypertext links to known documented solutions may be included when necessary.
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