IT 205 Week 6 Week Six Knowledge Check

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IT 205 Week 6 Week Six Knowledge Check

Week 6 Knowledge Check

The material presented
below is not meant to be a comprehensive list of all you need to know in the
content area. Rather it is a starting point for building your knowledge and
skills. Additional study materials are recommended in each area below to help
you master the material.

Personalized Study Guide Results 

Score
12 / 12






Concepts


Mastery


Questions





Managing Data


100%


·        
1
·        
2
·        
3




Data Quality


100%


·        
4
·        
5
·        
6




Customer
Intimacy


100%


·        
7
·        
8
·        
9




Enterprise
Systems


100%


·        
10
·        
11
·        
12




Concept: Managing Data




Mastery


100%


Questions


·        
1
·        
2
·        
3




Materials on the concept


  • Enterprise Application Challenges

  • Operational and Analytical CRM

  • Supply Chain Management Software





1.

What do CRM systems typically require to overcome challenges with
information?

·        
A.

Organization-wide definitions

·        
B.

Data cleansing work

·        
C.

Information technology resources

·        
D.

Hardware





2.

What are analytical CRMs based on?

·        
A.

SQL database

·        
B.

Oracle database

·        
C.

Data warehouse

·        
D.

ERMs





3.

What type of system will allow an organization to track and manage
inventories at efficient and effective levels, helping them to lower costs and
improve availability of products for customers?

·        
A.

Employee relationship management

·        
B.

Customer resource management

·        
C.

Cloud computing

·        
D.

Supply chain management



Concept: Data Quality




Mastery


100%


Questions


·        
4
·        
5
·        
6




Materials on the concept


  • Supply Chain Management Software

  • Enterprise Application Challenges





4.

To model its existing supply chain and make better decisions about
managing inventory, a firm would implement the type of SCM called supply chain
________ systems.

·        
A.

planning

·        
B.

decision

·        
C.

inventory

·        
D.

organizing





5.

What might each participant using supply chain management systems
do to ensure data quality?

·        
A.

Enforce existing processes and how they are used.

·        
B.

Align goals across other departments.

·        
C.

Change processes and the way it uses information.

·        
D.

Enter timely information accurately





6.

Enterprise applications are based on an organization-wide
definition of what?

·        
A.

Funding

·        
B.

Management

·        
C.

Data

·        
D.

Work



Concept: Customer Intimacy




Mastery


100%


Questions


·        
7
·        
8
·        
9




Materials on the concept


  • What is Customer Relationship Management?

  • Global E-business and Collaboration

  • Customer Relationship Management Software





7.

What type of enterprise application helps an organization know who
their customers are, how to contact them, and what products and services they
use?

·        
A.

Supply chain management

·        
B.

Learning management software

·        
C.

Human Resource management

·        
D.

Customer relationship management





8.

What module uses much of the same data, tools, and systems as CRM
to enhance collaboration between a company and its selling partners?

·        
A.

Partner relationship management (PRM)

·        
B.

Sales force automation (SFA)

·        
C.

Employee relationship management (ERM)

·        
D.

Supply chain management (SCM)





9.

Which module within a CRM helps organizations increase
productivity and improve sales with their customers?

·        
A.

Marketing

·        
B.

Customer service

·        
C.

Human Resource

·        
D.

Sales force automation



Concept: Enterprise Systems




Mastery


100%


Questions


·        
10
·        
11
·        
12




Materials on the concept


  • What are Enterprise Systems?

  • Enterprise Software

  • 8.4. Enterprise Applications: New Opportunities and Challenges

  • Business Value of Enterprise Systems





10.

What systems help an organization understand what is happening
within their business as a whole?

·        
A.

Integrated systems

·        
B.

Sales and marketing systems

·        
C.

Finance and accounting systems

·        
D.

Individual enterprise systems





11.

Sales and marketing and manufacturing and production are two of
the business processes supported by enterprise systems. What are the other two?

·        
A.

Information technology and manufacturing and production

·        
B.

Manufacturing and production and technical support

·        
C.

Human Resources and finance and accounting

·        
D.

Human capital management and customer relationship management





12.

What is a benefit enterprise systems offer organizations that will
improve their customer’s experiences?

·        
A.

Improves employee satisfaction

·        
B.

Introduces more standalone systems

·        
C.

Reduces customer support calls

·        
D.

Rapid response to customers

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