GEN127 Week 4 Communicating with Emotional Intelligence

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GEN127 Week 4 Communicating with Emotional Intelligence

Instructions
Watch the "Face-to-Face Conflict" video.
Answer the following questions in at least 50-75 words each in a Microsoft Word document:
• How does emotion affect the communication in the video?
• How would the outcome change if the characters in the video communicated using emotional intelligence?
• Given what you know about emotional intelligence, how would you handle this situation? Take the side of one of the characters.
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