WEEK 6 - DQ # 2 Discussion Question 2 - Response is to be at least 150-300 words • Post to [Main] forum • Post your response to this question: Onsite computer support has transitioned from a free service to one that is fee-based over the past years. Now that many companies charge to come to customer¿s homes, how does this affect the customer¿s expectations on the quality of the service? Aside from the monetary opportunities, why are companies branching into this industry? What implications must be considered when diversifying services using one brand? Explain your answer?
RESPONSE Now that companies no longer offer free customer support but instead charge their customers the customers now expect greater quality service from the company's.