COM 295 Week 1 Knowledge Check

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COM 295 Week 1 Knowledge Check

Instructions

 



1.

Which of the following terms best
describes the process of sending and receiving verbal and nonverbal messages
between two or more people?

·        
A.

injunction process

·        
B.

stimulus discrimination process

·        
C.

interpersonal communication
process

·        
D.

habituation process





2.

_____ is the process of
interpreting messages from others into meaning.

·        
A.

Reasoning

·        
B.

Encoding

·        
C.

Classifying

·        
D.

Decoding





3.

All outgoing messages are encoded
and all incoming messages are decoded through:

·        
A.

A filter of lifetime experiences

·        
B.

The process of injunction

·        
C.

The trickle-down effect

·        
D.

Mapping activities





4.

_____ is the component of active
listening in which nonverbal communication plays a vital role.

·        
A.

Reflection

·        
B.

Retrospection

·        
C.

Paying attention

·        
D.

Meditation





5.

Reflecting is the component of
active listening which entails:

·        
A.

active nonverbal communication.

·        
B.

approaching conversations with a
judger mind-set.

·        
C.

making sure you understand others
by frequently paraphrasing what you're hearing.

·        
D.

Agreeing with everything you hear
to ensure harmony and goodwill.



Concept: BARRIERS TO COMMUNICATION




Mastery


100%


Questions


·        
6
·        
7




Materials on the concept


  • Mastering Team Skills and
    Interpersonal Communication

  • Listening, Team Communication,
    and Difficult Conversations

  • Exploring the Communication
    Process





6.

Which of the following
communication trends is considered a barrier to effective listening?

·        
A.

Giving employees advice only if
necessary or when requested

·        
B.

Rarely using the either/or
approach

·        
C.

Relying excessively on the use of
communication technology

·        
D.

Approaching conversations with a
learner mind-set.





7.

Which of the following statements
about defensive comments is true?

·        
A.

They are the result of high
self-awareness.

·        
B.

They increase trust and goodwill
in group discussions.

·        
C.

They cause people to attack
others in an effort to protect themselves.

·        
D.

They simplify the exchange of
honest opinions



Concept: RECOGNIZING CULTURAL DIFFERENCES




Mastery


100%


Questions


·        
8
·        
9
·        
10
·        
11
·        
12




Materials on the concept


  • Understanding the Concept of
    Culture

  • Communicating across Cultures

  • Improving Intercultural
    Communication Skills





8.

Which of the following is
characteristic of high cultural intelligence?

·        
A.

The ability to work by a rigid
set of rules and guidelines

·        
B.

The ability to superimpose one's
own culture upon all others

·        
C.

The ability to interpret the
behavior of people worldwide through a single culture's framework

·        
D.

The ability to approach
cross-cultural work relationships from a learner mind-set.





9.

How do individualists differ from
collectivists?

·        
A.

Individualists value obligation
over choice, unlike collectivists

·        
B.

Collectivists see themselves as
distinct from their family members, unlike individualists

·        
C.

Individualists prefer direct
communication, unlike collectivists.

·        
D.

Collectivists network in temporary





10.

Which of the following is a
feature of low performance societies?

·        
A.

There is more emphasis on results
than on relationships

·        
B.

Measurable goals and objectives
are prioritized in meetings.

·        
C.

Feedback is viewed as essential
to improvement

·        
D.

Expressions of loyalty and
sympathy are valued.





11.

The cultural dimension of
assertiveness deals with:

·        
A.

the degree to which cultures are
willing to sacrifice current wants to achieve future needs

·        
B.

the way in which cultures
socialize members to feel in uncertain, novel, surprising, or extraordinary
situations.

·        
C.

the division of roles between men
and women in society.

·        
D.

the level of confrontation and
directness that is considered appropriate and productive.





12.

Which of the following is
characteristic of people from low humane orientation cultures?

·        
A.

They consider taking time to talk
about feelings as critical.

·        
B.

They are sensitive to all forms
of unfairness.

·        
C.

They smile and display other
nonverbal signs of welcome frequently.

·        
D.

They prioritize pleasure and
self-enjoyment over kindness and generosity.



Concept: WAYS TO ESTABLISH CREDIBILITY IN BUSINESS COMMUNICATION




Mastery


100%


Questions


·        
13
·        
14
·        
15
·        
16
·        
17




Materials on the concept


  • Fairness in Business
    Communications

  • High-Trust Relationships, Ease
    of Communication, and Improved Work Outcomes

  • The Role of Character in
    Establishing Credibility





13.

In what way does caring help
establish credibility in the business world?

·        
A.

It helps people understand
serious business problems.

·        
B.

It encourages people to work as
individuals instead of teams.

·        
C.

It promotes closed communication
structures.

·        
D.

It encourages people to
demonstrate accountability.





14.

A _____ takes a stakeholder view
that includes all groups in society affected by a person's business.

·        
A.

sense of accountability

·        
B.

sense of individuality

·        
C.

sense of team culture

·        
D.

sense of opportunity





15.

People can demonstrate competence
by:

·        
A.

obscuring their motivation and
sources of information.

·        
B.

being accountable only to
themselves and nobody else.

·        
C.

hiding their mistakes from their
team members.

·        
D.

emphasizing results and focusing
on action.





16.

Character can be defined as:

·        
A.

the stated and lived values of a
company.

·        
B.

the knowledge and skills needed
to accomplish business tasks.

·        
C.

a reputation for adhering to high
moral and ethical values.

·        
D.

a state of principles that govern
behavior in the workplace.





17.

Tess is the general manager of
Choc-a-block, an international sweet-manufacturing company. She wishes to give
one of her managers the "Employee of the Year" award, and one of
her teams the "Stars of the Year" award. Which of the following teams
should she choose for the "Stars of the Year" award if she is looking
for one that operates in a high-trust environment?

·        
A.

Team A, whose members are highly
efficient and easy to motivate.

·        
B.

Team B, whose members tend to
assume the worst of each other

·        
C.

Team C, whose members rarely give
each other the benefit of the doubt

·        
D.

Team D, whose members have poor
communication styles.

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