PHL 320 Week 3 Knowledge Check

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PHL 320 Week 3 Knowledge Check

1.

Step 2 of the planning process is the
generation of alternative plans that may be used to achieve goals. The
generation of new ideas may emerge

§  A.

only if the person is thinking about the
situation

§  B.

while the person is doing something else

§  C.

only in a group discussion

§  D.

only while asleep

2.

To be effective, goals should have
certain qualities, which are easy to remember with the acronym SMART. Which of
the following qualities are included in the SMART acronym?

§  A.

Authentic

§  B.

Market

§  C.

Specific

§  D.

Trends

3.

Managers analyzing the external
environment and the internal resources use a SWOT analysis. Which of the
following matches a term in the SWOT acronym?

§  A.

Timing

§  B.

Stress

§  C.

Opportunities

§  D.

Work plan

4.

Which of the following are included in
the three elements of creativity:

§  A.

Domain skills

§  B.

Innate ability

§  C.

Rote memory

§  D.

Followership

5.

The four step creative process includes

§  A.

the statement process

§  B.

the stalemate process

§  C.

the incubation process

§  D.

the coverage process

6.

Which of the following is a domain
skill?

§  A.

Expertise

§  B.

Reading for pleasure

§  C.

Athletic ability

§  D.

Emotional stability

7.

Barriers to applying creative thinking
in business decision making include

§  A.

not listening to new ideas from front
line managers

§  B.

brainstorming for creative ideas

§  C.

customer satisfaction surveys

§  D.

analyzing internal strengths and
weaknesses

8.

The mission statement of an organization

§  A.

is a collection of goals set by the
operations department

§  B.

is a clear and concise expression of the
basic purpose of the organization

§  C.

is a statement of customer rights

§  D.

is a summary of the SWOT analysis

9.

The intangible assets of an organization
include

§  A.

the company’s reputation

§  B.

the company’s cash position

§  C.

the company’s buildings

§  D.

the company’s production facilities

10.

Which of the following is a step in the
strategy implementation process?

§  A.

Perform a SWOT analysis.

§  B.

Assign resources.

§  C.

Assess competition.

§  D.

Define strategic tasks

11.

Analysis of the external opportunities
includes

§  A.

a labor union relations analysis

§  B.

a political and regulatory analysis

§  C.

a chain of command analysis

§  D.

delegation of authority

12.

A technique for assessing the
organization's internal and external environments in order to formulate
strategy is called a

§  A.

functional strategy

§  B.

benchmarking strategy

§  C.

SWOT analysis

§  D.

BCG matrix
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