BSHS 305 Week 5 Final Exam

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BSHS 305 Week 5 Final Exam

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Final Exam

Indicate your answer to each of the following questions by highlighting your choices. Each correct answer is worth .5 points.





Which one of the following skills best helps the human services professional understand the client’s environment?




Report writing


Problem solving








Ethical codes adopted by a profession are usually based on the premise that


the solution to every problem can be found in the ethical code


professions can police themselves.


professionals cannot be trusted to make their own decisions


ethical codes will eliminate mistakes in service delivery






The concept of less eligibility was introduced in 1834 to


punish criminals


limit the expansion of services to the poor


promote institutional reform in prisons, almshouses, and asylums


emphasize the benefits of social engineering






Which of the following would be consistent with the medical model approach to delivering human services?


Providing parenting classes for pregnant teens


Prescribing antidepressant medications


Providing subsidized housing


Running alcoholics anonymous group meetings







Managed care has influenced human services in all of the following ways EXCEPT


requiring more case management


requiring external review for all cases and procedures


recommending approval of the lowest level of care needed


raising the cost of services






Which one of the following best characterizes the Americans with Disabilities Act (ADA)?


Patterned after the Manpower Development Act


Patterned after affirmative action legislation


Intended to provide people with disabilities access to goods and services 


Intended to address areas such as employment, goods and services, and participation in the political process






Clients seeking human services can benefit from technology


without worrying about confidentiality issues


without knowing much about computers themselves


without physically meeting with a professional


without worrying about the quality of services






According to the text, factors that influence how a client defines and resolves a problem include all of the following EXCEPT


the qualifications of the helper


the client’s developmental needs


the client’s cultural values


how the client perceives the situation






Supporting activities such as films, speakers, school programs, and pamphlets educate the population, which is a goal of the


human service model


public health model


medical model


all three models






The whole person refers to one of the following:


the person and his or her environment


the person and all the medical personnel involved


the person and relationships with all the family


the person and the problems he or she faces






Empathy is best described as


crying when someone else is hurt


feeling sorry for others


acceptance of others and seeing their situation from their perspective


being able to read another person’s mind






Self-determination is a critical value because


the worker has the expertise to make excellent choices


the client needs to assume responsibility


the worker needs to take more responsibility


the client is resistant to help






Which of the following is the process that assists helpers with understanding their own attitudes and feelings?




Clinical judgment




Ethical integrity






Important considerations when making a referral include all of the following EXCEPT


having the personal phone number and e-mail address of the person to whom you are referring the client


ensuring that the referral agency is able and willing to provide the service the client needs


knowing the eligibility criteria for the referral agency


determining that the referral agency is accessible geographically






The cornerstone of helping is


communication skills




the helping relationship


the clients






Which of the following is NOT true of crisis intervention?






It is a time-limited service.


It usually involves only one helper to provide services.


It focuses on the client’s current life situation.


The helper must quickly establish trust.






The client empowerment model is effective when


clients are part of the majority culture


clients can easily articulate their cause


clients have past experience organizing


clients are taught how to promote change






A code of ethics includes all EXCEPT


the goals of the profession


guidance for professional behavior


contributions to a professional identity


instructions for all ethical dilemmas






The worker’s assurance that information the client divulges will remain between the two of them reflects a commitment to














What term refers to the client’s right to know about helper qualifications, treatment procedures, costs of services, confidentiality, and access to records?


Information strategies


Knowledge sharing


Informed consent


Ethical disclosure