HRM 522 Week 9 Assignment 3 - Case Study 3 Zappos Delivering Customer Satisfaction

Case Study 3: Zappos: Delivering Customer Satisfaction


Read the “Zappos: Delivering Customer Satisfaction” case, located on page 475 of the textbook.

Write a four to six (4-6) page paper in which you:
Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.
Determine the major impacts that Zappos’ leadership and ethical practices philosophy have had on its stakeholders.
Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos’ leadership should take in order to address these ethical challenges.

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