BSHS 305 Week 5 Final Exam

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 BSHS 305 Week 5 Final Exam
 

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Final Exam

Indicate your answer to each of the following questions by highlighting your choices. Each correct answer is worth .5 points.

 

 

 

 

Which one of the following skills best helps the human services professional understand the client’s environment?
 

 

Listening
 

 

Report writing
 

 

Problem solving
 

 

Advising
 

 

 

 

 

 

Ethical codes adopted by a profession are usually based on the premise that
 

 

the solution to every problem can be found in the ethical code
 

 

professions can police themselves.
 

 

professionals cannot be trusted to make their own decisions
 

 

ethical codes will eliminate mistakes in service delivery
 

 

 

 

 

 

The concept of less eligibility was introduced in 1834 to
 

 

punish criminals
 

 

limit the expansion of services to the poor
 

 

promote institutional reform in prisons, almshouses, and asylums
 

 

emphasize the benefits of social engineering
 

 

 

 

 

 

Which of the following would be consistent with the medical model approach to delivering human services?
 

 

Providing parenting classes for pregnant teens
 

 

Prescribing antidepressant medications
 

 

Providing subsidized housing
 

 

Running alcoholics anonymous group meetings
 

 

 

 

 

 

 

Managed care has influenced human services in all of the following ways EXCEPT
 

 

requiring more case management
 

 

requiring external review for all cases and procedures
 

 

recommending approval of the lowest level of care needed
 

 

raising the cost of services
 

 

 

 

 

 

Which one of the following best characterizes the Americans with Disabilities Act (ADA)?
 

 

Patterned after the Manpower Development Act
 

 

Patterned after affirmative action legislation
 

 

Intended to provide people with disabilities access to goods and services 
 

 

Intended to address areas such as employment, goods and services, and participation in the political process
 

 

 

 

 

 

Clients seeking human services can benefit from technology
 

 

without worrying about confidentiality issues
 

 

without knowing much about computers themselves
 

 

without physically meeting with a professional
 

 

without worrying about the quality of services
 

 

 

 

 

 

According to the text, factors that influence how a client defines and resolves a problem include all of the following EXCEPT
 

 

the qualifications of the helper
 

 

the client’s developmental needs
 

 

the client’s cultural values
 

 

how the client perceives the situation
 

 

 

 

 

 

Supporting activities such as films, speakers, school programs, and pamphlets educate the population, which is a goal of the
 

 

human service model
 

 

public health model
 

 

medical model
 

 

all three models
 

 

 

 

 

 

The whole person refers to one of the following:
 

 

the person and his or her environment
 

 

the person and all the medical personnel involved
 

 

the person and relationships with all the family
 

 

the person and the problems he or she faces
 

 

 

 

 

 

Empathy is best described as
 

 

crying when someone else is hurt
 

 

feeling sorry for others
 

 

acceptance of others and seeing their situation from their perspective
 

 

being able to read another person’s mind
 

 

 

 

 

 

Self-determination is a critical value because
 

 

the worker has the expertise to make excellent choices
 

 

the client needs to assume responsibility
 

 

the worker needs to take more responsibility
 

 

the client is resistant to help
 

 

 

 

 

 

Which of the following is the process that assists helpers with understanding their own attitudes and feelings?
 

 

Self-awareness
 

 

Clinical judgment
 

 

Congruence
 

 

Ethical integrity
 

 

 

 

 

 

Important considerations when making a referral include all of the following EXCEPT
 

 

having the personal phone number and e-mail address of the person to whom you are referring the client
 

 

ensuring that the referral agency is able and willing to provide the service the client needs
 

 

knowing the eligibility criteria for the referral agency
 

 

determining that the referral agency is accessible geographically
 

 

 

 

 

 

The cornerstone of helping is
 

 

communication skills
 

 

rapport
 

 

the helping relationship
 

 

the clients
 

 

 

 

 

 

Which of the following is NOT true of crisis intervention?
 

 

 

 

 

 

It is a time-limited service.
 

 

It usually involves only one helper to provide services.
 

 

It focuses on the client’s current life situation.
 

 

The helper must quickly establish trust.
 

 

 

 

 

 

The client empowerment model is effective when
 

 

clients are part of the majority culture
 

 

clients can easily articulate their cause
 

 

clients have past experience organizing
 

 

clients are taught how to promote change
 

 

 

 

 

 

A code of ethics includes all EXCEPT
 

 

the goals of the profession
 

 

guidance for professional behavior
 

 

contributions to a professional identity
 

 

instructions for all ethical dilemmas
 

 

 

 

 

 

The worker’s assurance that information the client divulges will remain between the two of them reflects a commitment to
 

 

friendship
 

 

confidentiality
 

 

service
 

 

competence
 

 

 

 

 

 

What term refers to the client’s right to know about helper qualifications, treatment procedures, costs of services, confidentiality, and access to records?
 

 

Information strategies
 

 

Knowledge sharing
 

 

Informed consent
 

 

Ethical disclosure
 

 

 
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