You are a support technician manager building a help desk team and need to get approval from executive leadership. Your primary operation will be to service customers with both hardware and software issues from a variety of PC platforms.
Explain the benefits of having a help desk in your proposal with the goal of getting approval to build the team.
Include the following in your paper:
The different levels of customer service The role of a support technician Required resources to support consumers Servicing internal and external users Computer support trends Submit your paper to the Assignment Files tab.