IT284 Week 6 CheckPoint - Using Technology With Voice


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Write a 200- to 300-word response to the following:

Local computer support provides an over-the-phone experience for customers in need of problem resolution. What are the disadvantages of not seeing the customer face-to-face? How does technology enrich customers’ phone experience? Explain your answer.

Using Technology With Voice
Computer support technology has the potential to deliver an enhanced customer-service experience. Technologies like automated response systems (ARS) needs to be thoroughly tested and revised by taking into account the needs and expectations of the customers they serve (Swartzlander, p. 192, par. 4, 2004);
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