"Too Far Ahead of the IT Curve?"

"Too Far Ahead of the IT Curve?"

The Harvard Business Review presents a story about Peachtree Healthcare called "Too Far Ahead of the IT Curve?" and some challenges it faces in IT integration. After the case study's formal presentation, four commentators weigh in on what solutions they would propose. The commentators include a CEO of a large health care organization, an airline CIO, a researcher knowledgeable about service-oriented architecture, and a professor of medicine. Read the article until you get to the commentaries, and then stop. Before reading the commentaries, jot down a few of your thoughts, ideas, opinions, and relevant experiences related to Peachtree's situation and how you think they should proceed. You'll need this information for your paper for this assignment. After you have jotted down your thoughts, finish the article. Write and Submit a 1,050- to 1,750-word paper, which explains what you would recommend to Peachtree to solve their IT problems as if you were hired as a consultant. Support your recommendations with references and outside citations. Address the following questions: How did your opinions about what should be done differ before you read the commentaries, and after you read them? Which of the commentators' opinions made the most sense to you? Why? Which parts of the commentators' recommendations will you use? Which parts of your recommendation are unique? Provide a full explanation of what you would recommend and why. Format your paper according to APA guidelines, including at least two cited references in your paper. Write the paper in third person voice.






Too Far Ahead of the IT Curve







Too Far Ahead of the IT Curve

Enterprise Technology Process Models


The main purpose of this paper is to provide answers in regard to the article titled “Too Far Ahead of the IT Curve” (Harvard Business Review). I will identify as well as analyze main issues that have been presented in the case. I will also discuss the steps that max ought to take if he opts to start an SOA project in trying to fix Peachtree’s IT. To add on this, I will also describe how max and his leadership team can be able to measure if the SOA project is successful, and finally I will also provide options and suggestions of what could have been done if I were in the position of Max.

Too Far Ahead of the IT Curve

Identifying and Analyzing the Key Issues

In the case of Peachtree Healthcare it is easy to see that because of the growth majorly due to the mergers as well as other acquisitions, the board has a feeling that there is a dire need for a generalized system, which will not only serve the purpose of helping solve the current issues but also assist with the transition from the old way of doing things to a more modernized way. First let us get a deeper understanding of the issues that are at hand at the moment. The main point of focus of Peachtree Healthcare is to somehow transit to a more systematic IT format mode of providing its patient with great experience in regard to its service provision.

This should be done without the institution its overall mission, and also without causing any problems as a result of traditional ways that each doctor, or provider in their entire network. This is something that can be challenging to implement when adopting SOA if all processes are not adhered to in the proper way. The main concern that the company has is that while adopting a SOA, the process might lead to problems compared to when the company stays with the traditional monolithic system, but the company understands the need to do so. Since the SOA concept is still new as far as healthcare is concerned is new, there is a need for the company to be careful during the implementation.

It is important to note that no one is ready to be a prototype of failure, but there is a need for all to be successful. The biggest fear of Max is that if they adopt the SOA the price will not be a big problem to worry about, but the recoil to doctors will be having to adopt to changes, as well as any possibility of having to redefine the overall mission of the of Peachtree Healthcare wouldn’t be worth it.

Steps To Take To Fix the Issues At Hand

Personally I think the first step that the company should take is concerning the use of SOA is to have a detailed plan of how everything will be implemented. For the company to know if they need something, it is important of it to know what they need, how fast and if it can be able to afford it. It is also important for the company to focus on what it is trying to accomplish, and what needs to be done to realize this goal. In the case of Peachtree Healthcare, what are the main issues that need to be addressed? If it is how records are kept, or the progress of the doctor’s log, where should the starting point be? By having a plan in place, it makes the decision making easier.

Some of the questions to ask include “Why do I need this?” and “how can I implement the needs once they have identified?” for the case of SOA some of the questions include “how can one be able to lay a foundation of something new so that it can be in line with something that is already in place?” considering the fact that there is already a monolithic system in place (Sabor, 2008). Therefore it is important for Peachtree Healthcare to carry out an extensive research. This can be done by carrying out a study of other companies that have used SOA in the past and excelled. This will be fundamental in helping the company build a team that will be capable in implementing the system to the latter.  The team can comprise of different people including; executive board members and IT professionals. After this has been done, it is important to come up with goals that are realistic.

We should note that many companies try to predict the future, but in the end they fall short of meeting the expectations because new technology is always being developed every day. The company should make sure that it does not make aims that are far ahead, but should leave some space for growth. The next thing is for it to organize all their data in a monolithic system. This will help in making sure the implementation of the SOA in consistent with the current system. The next step can be challenging, that is to build of purchase the SOA. Because at this stage the healthcare system has not used the system, vendors are flexible in regard to pricing, and also help in implementation. This is advantageous to the company as ling they are able to chose the vendors that can be able to fulfill their strategic goals.

The next step will be measuring in inches stage. The main purpose when implementing the SOA is to keep track of the progress. This will involve doing this step by step, and not rushing things. The last step according to me is to keep track of the whole process. This will be fundamental in discovering which parts are successful and which ones need some corrective measures.

Measuring SOA Success

It is important to measure the failure or the success of the SOA once the implementation is done. Personally I think that by the use of SOA Maturity Model, which was developed by software vendors and consultants, might provide any answers that the company might have in regard to the successful implementation of the SOA. The model can be divided into five models as discussed below.

1.      Level 1: Initial services- this will involve developing definitions of important methodologies and services as far as development of SOA is concerned. In a financial-services environment, a Level 1 project may use an application server or an enterprise service bus (ESB) adapter to create Simple Object Access Protocol and HTTP Web service invocations between a management system that places an order and a trading service that accepts the order

2.      Level 2: Architected services- At this stage, standards will be set for the technical governance of the implementation of SOA; mainly it involves the leadership of the architecture organization. Standard SOA components and implementation, it includes an ESB, policies repository and services, an exception-management, a single sign-on service and service, a transformation service, are used to foster greater reuse of services, as well as provision of tight management, and control of services across the entire company.

3.      Level 3: Business and collaborative services- this will mainly involve the introduction of services that are business oriented. An example can be Business Process Management (BPM). This level optimizes the flexibility that the business process has basing on its focus between the business organization and technology. For instance level 3 of the project while making use of BPM can us the Universal Description, Discovery as well as integration registry to be able to find a funds-transfer service that can be able to find a funds transfer service, which can be significant in reducing the settlement times. It is also important to note that this service can be connected to the ESB process during the hours of recognizing the needs of the business.

4.      Level 4: Measurable Business Services- at this level the feedback on the implementation provided at level 3 is provided. The main points of focus involve the collection and provision of data to the business users, making them to be able to transform the way that they respond to different activities. For instance the level can be introduced to logging and a service meant to monitor the progress of the business activity. These functions will provide the collection as well as display the entire process for business managers to have a view of the entire progress of their operations, and also for the compliance officers to be able to monitor adequately the trading behaviors involved in by the staff as well as customers.

5.      Level 5: Optimized business services- at this level, business optimization rules are added, making the SOA to become a system for the enterprise. The automatic responses collected at level 4 provide the business with a starting point in addressing the concerns found. For example, the project can take the request messages that enter the ESB and route this particular information to an vent stream-stream processor. This service is able to correlate the behavior of all the traders across the multiple execution venues which identify the most important patterns available. The information can be able to execute new traders, or even stop a rogue trader who is out of view of compliance officers. The maturity of SOA model provides a framework for IT and business can be able to evaluate properly the applicability as well as benefits of SOA in the company (Bachman, 2006).

If I was Max

Well if I were in the position of Max, and I was presented with the idea of implementing a SOA for an organization that is as large, like Peachtree Healthcare, I would first identify the need to implement the project, basing the need on how SOA will to help in realizing its goals. I would give directions to Candace to carry out an extensive research. This means that the way she described SOA sounded scary to a person who has done it before. She should make a step of holding discussion with knowledgeable vendors and try to identify if by the implementation of SOA, the goals of the institution can be met conclusively. She should then provide the recommendations to me and the board after she has the full understanding of what is required. Among the people involved, she is the main person who ought to have the full understanding of what is required. She should be able to make me be able to connect with the board and the SOA.

I will also ask her to explain why Peachtree Healthcare needs SOA, how it can improve the services, and the cons that are likely to be encountered during the implementation of the service.  Having read the case, and seeing the way that she explained the whole issue, I had a feeling as though a SOA was a system that was broad, and would cost much but would not guarantee to work at the ultimatum. I (Max) have to be convinced beyond doubt that this is the right direction for Peachtree Healthcare and others around the institution.



Sabor, J. (2008). destination CRM.com. 7 Steps to SOA Success Retrieved January 10, 2013 from http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/7-Steps-to-SOA-Success-48782.aspx

Bachman, J. (2006). NETWORKWORLD. Model offers measure for SOA success Retrieved January 10, 2013, from http://www.networkworld.com/news/tech/2006/021306-soa.html



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