IT284 Week 7 CheckPoint - Phone Etiquette

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IT 284 Entire Course Link

https://uopcourses.com/category/it-284/

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Write a 200- to 300-word response to the following:

Effective telephone communication is an expected attribute in any computer support organization. Discuss best practices used in pregreeting, greeting, conversation, and closing that facilitate a successful call. In addition, identify the proper uses of phone functions and how they assist computer support specialists in resolving problems.

Preview:
Phone Etiquette
Having phone etiquette is very important for customer support. Customer service will need to have a good understanding and social skills for good phone etiquette. Company employee’s will need to have a complete knowledge of how the telephone system, product, and service information works.
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