IT284 Week 7 CheckPoint - Phone Etiquette


IT 284 Entire Course Link


Write a 200- to 300-word response to the following:

Effective telephone communication is an expected attribute in any computer support organization. Discuss best practices used in pregreeting, greeting, conversation, and closing that facilitate a successful call. In addition, identify the proper uses of phone functions and how they assist computer support specialists in resolving problems.

Phone Etiquette
Having phone etiquette is very important for customer support. Customer service will need to have a good understanding and social skills for good phone etiquette. Company employee’s will need to have a complete knowledge of how the telephone system, product, and service information works.
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