IT284 Week 1 CheckPoint 1 - The Customer Service Model


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Write a 200- to 300-word response to the following:

As a customer support technician, you have many tools that facilitate prominent communication between the employee and the customer. Include the components of the customer service model identified in your text. How would you use them to develop a customer experience strategy?

The Customer Service Model: Check Point
There are three identified characteristics in the customer service model which include strategy, systems and people. The customer service model helps to accomplish customer service and also concentrate on your customers as the foremost goal. We want to make our customer happy.
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