CMGT 445 Week 5 Lynda.com®: Using Customer Surveys to Improve Service

CMGT 445 Week 5 Lynda.com®: Using Customer Surveys to Improve Service

Entire Course Link

https://plus.google.com/u/0/108200033792883877670/posts/dWT4sDYbQKM

 
CMGT 445 Week 5 Lynda.com®: Using Customer Surveys to Improve Service
 

Watch the following sections of the Lynda.com® video “Using Customer Surveys to Improve Service” with Jeff Toister:

 

 

 

“Understanding Survey Limitations” from the “Introduction”
 

 

“Establishing a Survey Goal” from Section 1, “Designing Surveys”
 
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