Group Case Study Instructions Each team will be responsible for reviewing the following: Wegmansfood

Operation management is a process or system in which created goods or provided services are managed through actions such as quality control and assurance, aggregate planning, inventory management, scheduling, motivating employees, location, size and design of facilities, forecasting among many others. These concepts are discussed below, in reference to the case studies.

Strategic capacity planning for products and services is one key operational management concept that comes out in the case study. Capacity involves defining what capacity is needed, how much is needed to match the demand and when is it needed. Capacity decisions are key in determining the ability to meet future demands, affect costs, competitiveness, ease of management and long term saving (p.185). How capacity is utilized is measured as a percentage of actual output over design capacity. It enables additional variable costs associated with excess
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