PHL 320 Week 4 Knowledge Check

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PHL 320 Entire Course Link
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PHL 320 Week 4 Knowledge Check

Week 4 Knowledge Check

The material presented
below is not meant to be a comprehensive list of all you need to know in the
content area. Rather it is a starting point for building your knowledge and
skills. Additional study materials are recommended in each area below to help
you master the material.

Personalized Study Guide Results 

Score
9 / 9






Concepts


Mastery


Questions





Assessing the
content of the claim, the credibility of sources, and credibility and the
news media


100%


·        
1
·        
2
·        
3




Managing
group decision making


100%


·        
4
·        
5
·        
6




Managing
change


100%


·        
7
·        
8
·        
9




Concept: Assessing the content of the claim, the credibility of
sources, and credibility and the news media




Mastery


100%


Questions


·        
1
·        
2
·        
3




Materials on the
concept


  • The Credibility of Sources

  • Interested Parties

  • Expertise





1.

In the context of evaluating the credibility
of the sources from which people get claims, identify an accurate statement
about an interested party.

·        
A.

An interested party is one that is likely to
benefit from a person's belief in a claim.

·        
B.

An interested party must be viewed with less
suspicion than a disinterested party.

·        
C.

An interested party always provides false,
unreliable information.

·        
D.

An interested party is the most reliable of
all sources of claims.





2.

Which of the following serves as an important
criterion for evaluating a person's expertise in a subject?

·        
A.

Physical appearance

·        
B.

Gender

·        
C.

Education

·        
D.

Ethnicity





3.

Esmeralda's cell phone is not working. She
takes her phone to the service center and asks Alex, a member of the technical
support team, if her phone can be repaired. Alex examines Esmeralda's phone and
tells her that her cell phone processor is damaged and that it would cost her
$200 to get her phone repaired. Esmeralda tells Alex that she needs some time
to consider the repair charges and leaves the showroom. Later in the day,
Esmeralda's neighbor, Jack, an electronic technician, examines her phone and
claims that there is nothing wrong with the processor and that only the phone
display has to be repaired. In the context of the credibility of sources, which
of the following statements is true based on the information provided in this
scenario?

·        
A.

Alex represents a disinterested party.

·        
B.

Esmeralda must view Alex with much more
suspicion than Jack.

·        
C.

Alex's claim is more credible than Jack's
claim.

·        
D.

Esmeralda is an interested party.



Concept: Managing group decision making




Mastery


100%


Questions


·        
4
·        
5
·        
6




Materials on the
concept


  • Leadership Style

  • Managing Group Decision Making

  • Encouraging Creativity

  • Brainstorming





4.

Which of the following points must the leader
of a decision-making body consider while managing the process of group decision
making?

·        
A.

Dominate the group discussion and convince
people into conforming

·        
B.

Ensure that the members of the group do not
engage in satisficing

·        
C.

Allow only a few members of the group to
share their viewpoints

·        
D.

Avoid allowing any sort of conflict, even if
it may be constructive, to creep into the discussion





5.

Sao Corp., a mobile phone manufacturing
company, introduces Xyta, a new cellphone model into the market. The cellphone,
sharing features with other competing products, does well in the market and
brings the company good profits. Observing the success of the model, the
company decides to add new features to the basic design of Xyta and re-launch
the product as Xyta 2.0. The new model has more storage space, higher
resolution, voice activated dialing, and a different color. In this case, which
of the following techniques has Sao Corp. adopted that makes it creative

·        
A.

Synthesis

·        
B.

Invention

·        
C.

Modification

·        
D.

Creation





6.

What is the term used to refer to the process
of silently documenting creative ideas that are formed during group decision
making?

·        
A.

Brainwriting

·        
B.

Groupthink

·        
C.

Satisficing

·        
D.

Conformity



Concept: Managing change




Mastery


100%


Questions


·        
7
·        
8
·        
9




Materials on the
concept


  • Motivating People to Change

  • General Reasons for Resistance

  • A General Model for Managing
    Resistance

  • Unfreezing

  • Managing Change



Show More



7.

Which among the following reasons to resist
change is caused due to people's hesitancy to try something new because they
are comfortable with the old ways of doing things?

·        
A.

Misunderstanding

·        
B.

Peer pressure

·        
C.

Inertia

·        
D.

Different assessments





8.

Farah, a senior project manager at Zoemech
Inc., discovers that the software the company uses to track the productivity of
its employees has become obsolete. The software is not designed to account for
the employees working overtime, and this affects the accurate calculation of
monthly bonuses. Farah communicates this problem to the rest of her team and
explains why it is necessary for them to upgrade to a better version of
tracking software. In the context of the general model for managing resistance,
which stage of motivating people to change does this scenario best illustrate?

·        
A.

Fixing

·        
B.

Refreezing

·        
C.

Moving

·        
D.

Unfreezing





9.

In which of the following situations does one
employ the approach of education and communication to manage resistance to
change?

·        
A.

When there are people who are powerful enough
to resist strongly

·        
B.

When people resist because they cannot make
adjustments to cope with the changes

·        
C.

When the information available is based on
inaccurate analyses

·        
D.

When all the other alternatives to resisting
change are very expensive

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