LDR 531 Week 3 Quiz

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*************************************LDR 531 Week 3
Quiz


·        
WEEK 3 QUIZ

·        
 

·        
1

Peter is working on a project. He feels
that the parameters need to be changed to meet client specifications. First, he
must talk to his immediate supervisor, who will then discuss the issue with her
department director before any change can be implemented. Peter is most likely
to be a part of the ________ type of small-group communication networks.

o   

all-channel network

o   

star network

o   

mesh network

o   

chain network

·        
2

When ________ is of importance in decision
making, group decisions are preferred to individual decisions. 

o   

acceptance of solution

o   

efficiency

o   

speed

o   

clear responsibility

·        
3

Genepa Corporation manufactures home
appliances and other electronic products. Genepa is planning to introduce a new
refrigerator model. The marketing manager at Genepa has developed a marketing
plan for this new product and wants to communicate this plan to all the
employees in the marketing department. Which of the following is most likely to
be the best form of communication for communicating this plan?

o   

Nonverbal communication

o   

Grapevine communication

o   

Written communication

o   

Oral communication

·        
4

Matt works as a sales representative at
Tandem Industries which manufactures and sells bicycles. He is the best
salesperson on the floor, but he also receives the highest number of customer
complaints for late deliveries. Which of the following, if true, best explains
this situation?

o   

The company’s manufacturing facility is
functioning at optimum capacity.

o   

The company’s sales and logistics
functions are tightly integrated.

o   

The company keeps inventory levels low in
order to reduce costs.

o   

The company uses enterprise solutions to
manage inventory.

·        
5

When ________, the result is role conflict.

o   

compliance with one role aids our
performance in another role

o   

compliance with one role requirement may
make it difficult to comply with another

o   

compliance with the group is an attempt
to understand who we are and how we fit into the world

o   

compliance with the group is marked by a
tendency to notice and emphasize those aspects of the group that are
distinctive

·        
6

Janice Cooper has recently joined a
hospital as a part of the internship program prescribed by the nursing school
she attends. Janice, who was inspired to take up this profession by the story
of Florence Nightingale, had very strong ideals about how she should behave as
a nurse. She felt that as a nurse, she must be gentle, pleasant, and caring at
all times so she could serve her patients well, and she often went to great
lengths as an intern by putting in extra hours at the hospital and so on. The
scenario reflects Janice’s

o   

role ambiguity

o   

role conflict

o   

role fuzziness

o   

role perception

·        
7

The informal communication network in an organization
is

o   

determined by organization

o   

characterized by ambiguity

o   

rooted in issues of minimal importance to
  employees

o   

based on clear and factual information

·        
8

A collectivist Chinese manager is most
likely to use which of the following techniques for conflict management?

o   

Pressurizing

o   

Avoiding

o   

Authoritative command

o   

Direct confrontation

·        
9

Which of the following statements is true
regarding conflict? 

o   

People low in the personality traits of
disagreeableness, neuroticism, or self-monitoring are more likely to engage in
a conflict.

o   

The less specialized the activities of
the group, the greater the likelihood of conflict.

o   

Diversity of goals among groups is a
major source of conflict.

o   

The smaller the group, the greater the likelihood
of conflict.

·        
10

When one person seeks to satisfy his or
her own interests regardless of the impact on the other parties to the
conflict, that person is using the conflict-handling intention of

o   

avoiding

o   

competing

o   

accommodating

o   

compromising

·        
11

Which of the following forms of
communication is characterized by the use of only body movements, intonations,
facial expressions, and physical distance to communicate?

o   

Downward communication

o   

Lateral communication

o   

Written communication

o   

Nonverbal communication

·        
12

Which of the following is desirable when a
crucial project is delegated to a virtual team?

o   

Discouraging the sharing of unique
information as it benefits some employees unfairly

o   

Avoiding publicity of the team’s progress
and success in the organization

o   

Promoting a sense of independence over
group spirit to encourage competition

o   

Engaging in close monitoring of the work
being done by the team throughout the project

·        
13

Shirley Shands is a hard worker but Debra,
her manager, is irritated with her. While Debra concedes that Shirley’s work
gives her no cause for complaint, Debra is tired of the interruptions in her
work because of Shirley asking for repeated clarifications over what exactly
she has to say in e-mails or phone calls. She often requests Debra to proofread
her e-mails before sending them, and Debra feels she sends too many e-mails
instead of just speaking to the person concerned. From the scenario, we can
conclude that ________.

o   

Shirley uses filtering when communicating
with Debra

o   

Debra is engaging in social loafing

o   

Shirley suffers from communication
apprehension

o   

Shirley and Debra come from a
high-context culture

·        
14

Most people assume that a police officer
should behave in a lawful manner, refrain from demonstrating favoritism to any
particular group, and do his or her best to uphold the law. Which of the
following terms best represents these beliefs?

o   

Diversity

o   

Role expectation

o   

Dispersion of responsibility

o   

Similarity

·        
15

To retain its edge in the organic health
food market, Natura has established a high-priority team comprised of senior
executives from the company’s production, marketing, and research divisions.
These employees work together closely to study consumer attitudes about organic
health foods and come up with a closely monitored development and marketing
strategy for new products. This ensures that each division is informed of the
specific needs, timelines, and expected outcomes of the strategy. It also makes
Natura a company that adapts to changes in market trends swiftly. The team
Natura uses here is of the ________ type.

o   

problem-solving

o   

cross-functional

o   

self-managed work

o   

traditional

·        
16

Which of the following is a unique
advantage of lateral communication?

o   

Lateral communication facilitates
coordination at the intradepartmental level.

o   

Lateral communication helps in the
transmission of ideas and information.

o   

Lateral communication occurring with
management’s knowledge and support can be beneficial even if it does not follow
the formal vertical structure.

o   

Lateral communication facilitates
emotional expression, enhances motivation, and helps the organization control
its employees effectively.

·        
17

Which of the following terms best describes
the process that occurs when two or more parties decide how to allocate scarce
resources?

o   

Integration

o   

Negotiation

o   

Differentiation

o   

Association

·        
18

________ teams are defined as groups of
employees who perform highly related or interdependent jobs and take on many of
the responsibilities of their former supervisors.

o   

Cross-functional

o   

Problem-solving

o   

Independent

o   

Self-managed work

·        
19

Jordan is a sales officer who has been
underperforming over the last three months. At the last monthly operations
cycle meeting, he was given a warning. As the time for the next meeting draws
close, Jordan fears his boss reprimanding him. Two days before the meeting,
Jordan informs his manager that he has confirmed six deals in the last few
days, one of which involves multiple orders for their machines. He, however,
skips the detail that these are the only six orders he has been able to obtain
in the whole month. Which one of the barriers to effective communication is
depicted here?

o   

Information overload

o   

Filtering

o   

Grapevine

o   

Language

·        
20

________ is defined as a phenomenon in
which the norm for consensus overrides the realistic appraisal of alternative courses
of action.

o   

Groupthink

o   

Cyberloafing

o   

Social loafing

o   

In-group favoritism

·        
21

Bonnie Patterson has been a manager for
seven years at Wayne and Watson, a legal consultancy firm. A good part of her
workday involves holding meetings and she likes to do work on a time-bound
schedule. For this reason, members of her team receive the agenda at the
beginning of the meeting, followed by some time to contemplate over the issue
at hand individually. Subsequently, the team members present their ideas one after
the other, the group discusses them together, and lastly, a ranking is done to
choose the most favored idea. This represents the ________ approach of group
decision making.

o   

nominal group

o   

interacting

o   

reference group

o   

brainstorming

·        
22

With reference to the team effectiveness
model, which of the following is one of the key components of an effective
team, included under the category of contextual factors?

o   

Common purpose

o   

Social loafing

o   

Team efficacy

o   

Climate of trust

·        
23

Synergy Inc. has recently assigned some of
its best employees to form a cross-functional team and complete a project from
a new client. Many of the employees on this team are apprehensive about the
structure and dynamics of how they will function as a group and accomplish this
goal. To energize the employees, their immediate manager is holding a meeting
with them next week where he will provide them some additional training in
strategies and methods that may work well for the team. The manager’s
initiative to hold this meeting fulfills the ________ function of communication

o   

emotional expression

o   

control

o   

information

o   

filtering

·        
24

The ________ view of conflict focuses on
productive resolution of conflicts.

o   

managed

o   

interactionist

o   

rational

o   

transactional

·        
25

The two general approaches to negotiation
are ________ bargaining and ________ bargaining.

o   

formal; informal

o   

distributive; integrative

o   

affective; reflective

o   

emotional; rational

·        
26

As a consequence of the information
circulated by the grapevine in an organization, employees experience 

o   

increased member satisfaction

o   

increased anxiety

o   

increased certainty

o   

increased power

·        
27

The time attendance system in the
production division at MM, an automobile manufacturing company, was
malfunctioning. Consequently, Greg Hill, one of the front-level managers sent
it for repair. In the meantime, he placed a register where all workers of the
production division had to provide their time of entry and exit from the
office. At the end of the week, when looking through the time logs, he had
certain concerns about a group of employees. In the next week, he personally
tracked the time this group of employees spent working and realized that they
were reporting a greater number of working hours than they actually worked.
This group engaged in a barrier to communication called 

o   

communication apprehension

o   

lying

o   

silence

o   

filtering
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