FINAL EXAM HRM/531 Human Capital Management


1. Which question should not be important in evaluating the value of training?

Was the cost of training within the budget?
Is the change due to training?
Is the change positive related to organizational goals?
Did change occur?



2. For organizations, _________ is an indirect cost associated with downsizing.

administrative processing
an increase in the unemployment tax rate
outplacement
severance pay



3. Employee demotions usually involve.

a reduction in pay but no loss of opportunity, status, or privilege
a decrease in status and privilege but no loss of opportunity or pay
an increase in pay and more responsibility
a cut in pay, status, privilege, or opportunity



4. Hard quotas

· represent a mandate to hire or promote specific numbers or proportions of women or minority group members

· systematically favor women and minorities in hiring and promotion decisions

· are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay

· are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination



5. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.

· accept

· predict

· abandon

· assign



6. _____ analysis is the level of analysis that focuses on employees specifically.



· Employee

· Operations

· Environmental

· Individual



7. Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate.



· Equal Pay Act (1963)

· Sarbanes–Oxley Act (2002)

· Pay for Performance Act (2009)

· American Recovery and Reinvestment Act (2009)







8. Which is not a quality of Generation Y?

· A blurring of the lines between work and leisure time while on the job

· The constant need for stimulation/entertainment

· Inability to handle numerous projects

· Short attention spans







9. This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans.



· Short-Term Disability laws

· The Pension Protection Act (PPA) of 2006

· Short-Term Severance Pay laws

· Employer Cost Shifting laws



10. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.



external



secondary



primary



internal







11. Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary’s new employer use?



Organizational development



Information presentation



On-the-job training



Simulation







12. If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for



loss of consortium



quid pro quo



hostile environment



negligent hiring



13. _____ proceeds from an oral warning to a written warning to a suspension to dismissal.



Due process



Progressive discipline



Procedural justice



Positive discipline



14. Which of the following is a distinctive feature of the U.S. system compared with other countries?



All agreements are of unlimited duration



Low union dues and small union staffs



Wages set by arbitration councils



Exclusive representation







15. If objective performance data are available, which of the following is the best strategy to use?



MBO



summated rating scales



work planning and review



BARS



16. ____ implies that appraisal systems are easy for managers and employees to understand and use.



Acceptability



Sensitivity



Practicality



Reliability



17. Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.



negative transfer of training



applicability of training



reinforcement of training



simulation of training



18. A _____ occurs when parties are unable to move further toward settlement.



mediation



grievance



bargaining impasse



lockout



19. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.



defamation



constructive discharge



lifestyle discrimination



invasion of privacy



20. Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.



former employees



outside labor markets



entry-level employees



their subsidiaries



21. ________________ include everything in a work environment that enhances a worker’s sense of self-respect and esteem by others.



Internal pay objectives



General business strategies



Nonfinancial rewards



Social responsibilities



22. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?



Monetary damages and jury trials



Race-norming



Adverse impact



Affirmative action



23. Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2)



control-based compensation



the Scanlon plan



the Rucker plan



recognition is a major factor in motivation



24. __________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.



Selection



Recruiting



Placement



Performance management





25. When conduction a performance feedback discussion, active listening requires



verbal communications only



interruptions to get your point across



summarizing your key points



summarizing what was said and what was agreed to



26. What can affirmative action assist organizations in achieving that diversity initiatives cannot?



Maximizing workforce commitment



Correcting specific problems of the past



Maximizing creativity



Increased productivity



27. In determining the competitiveness of benefits, senior management tends to focus mainly on



value



cost



security



worth



28. What is our country’s income maintenance program?



ERISA (1974)



Social Security



PPA (2006), 401(k)



COBRA (1985)



29. ____________ is the biggest hurdle to overcome in a pay-for-performance plan.



Salary cap performance level



Compensation equation



Inflation



Merit-pay increases



30. To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should



present only the employee’s perspective



present only the manager’s perspective



have friends testify



document appraisal ratings and reason for termination
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