IT 205 Week 2 Week Two Knowledge Check

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IT 205 Week 2 Week Two Knowledge Check

Week 2 Knowledge Check

The material presented
below is not meant to be a comprehensive list of all you need to know in the
content area. Rather it is a starting point for building your knowledge and
skills. Additional study materials are recommended in each area below to help
you master the material.

Personalized Study Guide Results 

Score
22 / 22






Concepts


Mastery


Questions





IT Components


100%


·        
1
·        
2
·        
3




Customer
Relationship Management (CRM) Systems


100%


·        
4
·        
5
·        
6




Enterprise
Resource Planning (ERP) Systems


100%


·        
7
·        
8
·        
9




Server
Technologies


100%


·        
10
·        
11
·        
12




Data Storage


100%


·        
13
·        
14
·        
15




Input/Output
Technologies


100%


·        
16
·        
17
·        
18
·        
19




Collaboration
Systems


100%


·        
20
·        
21
·        
22




Concept: IT Components




Mastery


100%


Questions


·        
1
·        
2
·        
3




Materials on the concept


  • Infrastructure Components

  • Dimensions of Information Systems

  • 4.1. IT Infrastructure: Computer Hardware

  • Technology

  • 1.1. The Role of Information Systems in Business Today



Show More



1.

Laudon and Laudon (2011) stated that IT infrastructure is composed
of computer hardware, computer software, data management technology, and what
other two components?

·        
A.

Networking and telecommunications technology, and technology
services

·        
B.

Computer chipping and technology vending services

·        
C.

Custom programming services and telecommunications products

·        
D.

Legacy generating services and internal/external technology bytes





2.

Why must each organization carefully manage and design its information
systems?

·        
A.

Information systems work independently of each other.

·        
B.

Organizations need specific technology to match their needs.

·        
C.

Organizations need current technology to meet their bottom line.

·        
D.

Information systems can be relatively inexpensive





3.

Why are management information systems an important topic in
business today?

·        
A.

Because more business computing is moving toward continuous use of
PCs

·        
B.

Because of the continuous change in technology

·        
C.

Because of the increasing use of boxed software

·        
D.

Because of the increasing cost of management technology



Concept: Customer
Relationship Management (CRM) Systems




Mastery


100%


Questions


·        
4
·        
5
·        
6




Materials on the concept


  • Customer Relationship Management Systems

  • Achieving Operational Excellence and Customer Intimacy: Enterprise
    Applications

  • Enterprise Applications





4.

Which best describes Customer Relationship Management Systems
(CRMs)?

·        
A.

They make sure the customer is satisfied.

·        
B.

They are used for organizational excellence.

·        
C.

They use data to make sure the customer is happy.

·        
D.

They capture, integrate, and analyze data from all over the
organization





5.

Customer Relationship Management (CRM) Systems help firms to:

·        
A.

integrate information

·        
B.

coordinate information

·        
C.

manage their relationships with customers

·        
D.

analyze data





6.

How does CRM software provide operational excellence for firms?

·        
A.

customers can use this to complain

·        
B.

firms can capture customer interactions and analyze them to
improve service

·        
C.

firms can use the software to sell goods and services to customers

·        
D.

customers can use the software to order products



Concept: Enterprise
Resource Planning (ERP) Systems




Mastery


100%


Questions


·        
7
·        
8
·        
9




Materials on the concept


  • Enterprise Applications

  • Systems for Linking the Enterprise





7.

What is one way an enterprise resource planning (ERP) system help
run businesses?

·        
A.

Aligning marketing and human resources

·        
B.

Collecting data

·        
C.

Coordinating internal processes of the firm

·        
D.

Storing data





8.

Enterprise resource planning (ERP) systems and supply chain
management systems are two of the major enterprise applications. What are the
other two major enterprise applications?

·        
A.

Input systems and output management systems

·        
B.

Hardware management systems and software systems

·        
C.

Intranet relationship systems and extranet systems

·        
D.

Customer relationship management systems and knowledge management
systems





9.

How do enterprise resource planning (ERP) systems solve problems?

·        
A.

Automating and processing information

·        
B.

Integrating, collecting, and storing information

·        
C.

Working with the warehouse and extracting information

·        
D.

Inventorying websites for processing information



Concept: Server
Technologies




Mastery


100%


Questions


·        
10
·        
11
·        
12




Materials on the concept


  • Types of Computers

  • 4.1. IT Infrastructure: Computer Hardware

  • Computer Networks and Client/Server Computing





10.

Which computer would you use to support a computer network?

·        
A.

PC

·        
B.

Mainframe

·        
C.

Workstation

·        
D.

Server





11.

Which of the following is the client in client/server computing?

·        
A.

The location of the bulk of the processing

·        
B.

The computer that acts as the user point of entry

·        
C.

The software program used for logging on to the network

·        
D.

The computer that first asks for services





12.

Why are servers important components of IT infrastructure?

·        
A.

They provide the needed software platform.

·        
B.

They are inexpensive to manage.

·        
C.

They provide the hardware platform for electronic commerce.

·        
D.

They can process web pages more efficiently



Concept: Data Storage




Mastery


100%


Questions


·        
13
·        
14
·        
15




Materials on the concept


  • Storage, Input, and Output Technology

  • 4.1. IT Infrastructure: Computer Hardware

  • Secondary Storage Technology





13.

Storage networks and magnetic tape are types of principal storage
technologies. What are two other types?

·        
A.

Magnetic disk and optical disk

·        
B.

Hard drives and software

·        
C.

Hard drives and CD-ROMs

·        
D.

Removable drives and floppy drives





14.

Which of the following best describes why companies use storage
networking?

·        
A.

To increase bandwidth requirements

·        
B.

To reduce storage requirements

·        
C.

To transfer data between servers in digital format

·        
D.

To keep a backup of existing optical disks





15.

Which of the following storage technology stores data
sequentially?

·        
A.

CD-ROM

·        
B.

RAID

·        
C.

Magnetic disks

·        
D.

Magnetic tape



Concept: Input/Output
Technologies

Materials on the concept


  • Storage, Input, and Output Technology

  • 4.1. IT Infrastructure: Computer Hardware

  • Input and Output Devices





16.

What type of device gathers data and converts them into electronic
form for use by the computer?

·        
A.

Output device

·        
B.

Input device

·        
C.

Optical storage

·        
D.

Magnetic storage





17.

Which of the following devices are considered input devices?

·        
A.

Keyboard and mouse

·        
B.

Monitor and printer

·        
C.

Hard drive and speakers

·        
D.

CD-ROM drive and printer





18.

Which of the following is a device used to collect data directly
from the environment for input into a computer system?

·        
A.

Trackball

·        
B.

Touch screen

·        
C.

Audio input

·        
D.

d Sensor





19.

What computer component controls input and output devices?

·        
A.

Distributed processing

·        
B.

The digital platform

·        
C.

The terminals

·        
D.

The operating system



Concept: Collaboration
Systems




Mastery


100%


Questions


·        
20
·        
21
·        
22




Materials on the concept


  • 2.3. Systems for Collaboration and Teamwork

  • Tools and Technologies for Collaboration and Teamwork

  • Wikis

  • Virtual Worlds





20.

Which of the following tools is NOT one of the 15 categories of
collaborative software tools?

·        
A.

Screen sharing

·        
B.

eBook authoring

·        
C.

Video conferencing

·        
D.

E-mail and instant messaging





21.

Wikis offer many benefits to organizations. Which of the following
provides the most benefits and usefulness to organizations?

·        
A.

Wikis help users find information quickly.

·        
B.

Wikis require no programming knowledge.

·        
C.

Wikis store and share company knowledge.

·        
D.

Wikis help users easily edit content





22.

What can virtual worlds do to enhance collaboration in
organizations?

·        
A.

House online meetings and training sessions.

·        
B.

Allow employees to work anonymously as avatars.

·        
C.

Allow users to use multiple avatars during a meeting.

·        
D.

Provide employees with opportunities to experience other countries

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