IT284 Week 2 CheckPoint - Communication Techniques


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Write a 200- to 300-word response to the following:

Building rapport with customers is an inevitable component of computer support. Identify the different techniques used to acquire and uphold a customer’s trust. How might the different communication skills referred to in the texts facilitate rapport? Provide an example, during your current or past employment, of a time when you were required to use communication skills to build a customer’s trust. Were you successful? Explain your answer.

CheckPoint: Communication Techniques
Rapport is an interesting subject. It has the meaning of a close, harmonious relationship where people or groups seem to be concerned about one another and they communicate well. Rapport in a technical support area can be constructed by giving outstanding service to your customers.
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