BUSI 340 quiz 1 Liberty University complete answers

BUSI 340 quiz 1 Liberty University complete answers

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Question 1

Scenario: Allison Albright

Your roommate, Allison Albright, is a non‑business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior? Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as:

Question 2

Scenario: Bob Baldwin

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. If Bob wants to study deep‑level diversity in his organization, he would:

Question 3

The topic of ethics is most closely associated with the _____ perspective.

Question 4

_____ refers to economic, social, and cultural connectivity with people in other parts of the world.

Question 5

Organizations retain intellectual capital by:

Question 6

Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as:

Question 7

Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Question 8

According to the multiple levels of analysis anchor:

Question 9

Which organizational behavior perspective discusses inputs, outputs, and feedback?

Question 10

Which of the following statements is true about organizational behavior?

Question 11

Employees, suppliers, and governments:

Question 12

Organizational behavior knowledge:

Question 13

_____ refers to goal‑directed behaviors under the individual's control that support organizational objectives.

Question 14

Motivation affects a person's _____ of voluntary behavior.

Question 15

Scenario: International Manufacturing & Trading International Manufacturing & Trading (IMT) is a medium‑sized U.S. company rapidly expanding in the Asian and Far East markets. The company has decided to open a manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers from the U.S. office and will hire the lower‑level managers and employees from the local markets. IMT managers realize that there will be some cultural differences but are unsure of what and how much.U.S. managers tend to be

Question 16

Which of the following statements about cross‑cultural values is true?

Question 17

Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better?

Question 18

The ability to recognize the presence and determine the relative importance of an ethical issue is known as:

Question 19

Which of the following best represents the amount of effort allocated to a particular goal?

Question 20

_____ is the extent to which we value our duty to groups to which we belong and group harmony.

Question 21

Schwartz's model organizes values into:

Question 22

Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems. Which of the following personality characteristics is best suited to employees working in these jobs?

Question 23

Scenario: Electronika International Electronika International is a fast growing small company specializing in consumer electronics. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work‑related behaviors and job performance. Electronika managers want to hire people who are dependable, goal‑focused, thorough, and disciplined. Which of the following "Big Five" personality dimensions is desirable for individuals to be hired?

Question 24

Being good‑natured, empathetic, caring, and courteous are characteristics of people with _____ personality trait.

Question 25

Presenteeism is more common among employees with:

 

Question 1 _____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Question 2 Scenario: Bob Baldwin As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. Bob has been interested in this trend of globalization. He should know that globalization occurs when an organization:

Question 3 Which of these organizational behavior trends is corporate social responsibility most closely related to?

Question 4 Which organizational behavior perspective discusses inputs, outputs, and feedback?

Question 5 Scenario: Allison Albright Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior? Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as:

Question 6 In the field of organizational behavior, organizations are described as:

Question 7 Which of the following is an example of globalization?

Question 8 Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of:

Question 9 According to the open systems view of organizations, _____ is (are) an input for organizations.

Question 10 As part of the knowledge management process, experimentation is conducive to:

Question 11 Which of these statements is consistent with the five anchors of organizational behavior?

Question 12 The _____ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage.

Question 13 _____ refers to goal-directed behaviors under the individual's control that support organizational objectives.

Question 14 Schwartz's model organizes values into:

Question 15 Which of the following identifies the four factors that directly influence individual behavior and performance?

Question 16 Lawrence stole a clock from his workplace. Which of the following refers to Lawrence's activity?

Question 17 Scenario: Electronika International Electronika International is a fast growing small company specializing in consumer electronics. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work-related behaviors and job performance. Electronika managers must pay attention to _____ when hiring new employees because it characterizes people with high levels of anxiety, hostility, depression, and self-consciousness.

Question 18 One of the limitations of the individual rights principle is that:

Question 19 Beliefs about what is good or bad, right or wrong are referred to as:

Question 20 _____ characterizes people who are quiet, shy, and cautious.

Question 21 Scenario: Kleen Waterproofing Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation. According to the MARS model, the new employees Dave has hired will likely:

Question 22 Which of the following is a domain in Schwartz's model?

Question 23 _____ represents the forces within a person that affect the direction, intensity, and persistence of voluntary behavior.

Question 24 Eric is the advertising head of a firm. He is extremely imaginative, creative, and curious. Which of the following personality dimensions does Eric possess?

Question 25 Which of the following refers to a person's beliefs about what behaviors are appropriate or necessary in a particular situation?

 

Question 1 As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. If Bob wants to study deep­level diversity in his organization, he would:

Question 2 Which of the following is most closely associated with corporate social responsibility?

Question 3 _____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Question 4 Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

Question 5 Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs?

Question 6 The topic of ethics is most closely associated with the _____ perspective.

Question 7 A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:

Question 8 According to the multiple levels of analysis anchor:

Question 9 The _____ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage.

Question 10 Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example of:

Question 11 A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital which is derived by the firm due to its good associations.

Question 12 Which of the following statements is true about globalization and organizational behavior?

Question 13 Which "Big Five" personality dimension is most valuable for predicting job performance?

Question 14 Motivation affects a person's _____ of voluntary behavior.

Question 15 Which of the following represents values that determine whether actions are right or wrong and outcomes are good or bad?

Question 16 Which of the following directly influences an employee's voluntary behavior and performance?

Question 17 Which of the following actions ensure that selected candidates have appropriate aptitudes to perform the job?

Question 18 Which of the following statements about the Myers­Briggs Type Indicator (MBTI) is true?

Question 19 International Manufacturing & Trading (IMT) is a medium­sized U.S. company rapidly expanding in the Asian and Far East markets. The company has decided to open a manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers from the U.S. office and will hire the lower­level managers and employees from the local markets. IMT managers realize that there will be some cultural differences but are unsure of what and how much. IMT managers should make themselves aware that people in Japan tend to have:

Question 20 Which of the following acronyms identifies the "Big Five" personality dimensions?

Question 21 Americans tend to have high:

Question 22 Which ethical principle reflects that people have entitlements that let them act in a certain way?

Question 23 Which of the following refers to the fact that motivation is goal­directed, not random?

Question 24 Beliefs about what is good or bad, right or wrong are referred to as:

Question 25 Assisting coworkers with their work problems, adjusting work schedules to accommodate coworkers, and showing genuine courtesy toward coworkers are some of the forms of:

 

 

The open systems anchor of organizational behavior states that:

Organizational behavior views organizations as

The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities constitute _____ diversity

Which of these organizational behavior trends is corporate social responsibility most closely related to

Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.
Bob has been interested in this trend of globalization. He should know that globalization occurs when an organization

Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example of

Which of the following statements is true about organizational behavior

The triple bottom line philosophy says that

Which of these statements is true about the field of organizational behavior

Which of the following statements is true about human capital in an organization

Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as

_____ characterizes people who are quiet, shy, and cautious

Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better

People with high collectivism

Which of the following represents values that determine whether actions are right or wrong and outcomes are good or bad

Which of the following statements about cross-cultural values is true

A problem with the utilitarian principle of ethical decision making is that

When hiring new employees, e-commerce managers should look for people who have a high level of _____, which is the most valuable "Big Five" personality dimension for predicting job performance

An individual's personality

_____ is the extent to which people tolerate ambiguity or feel threatened by ambiguity

All technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employees'

Which of the following are external to the individual but still affect his/her behavior and performance

People with a high _____ value assertiveness, competitiveness, and materialism

_____ refers to goal-directed behaviors under the individual's control that support organizational objectives

 

 

Question 1

Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Allison should understand that organizational behavior knowledge:

Question 2

According to the multiple levels of analysis anchor:

Question 3

_____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.

Question 4

Which of the following conceptual anchors states that OB events should be understood from three levels of analysis: individual, team, and organization?

Question 5

Which of the following typically results in a loss of intellectual capital?

Question 6

As part of the knowledge management process, experimentation is conducive to:

Question 7

Which of these statements is consistent with the four anchors of organizational behavior?

Question 8

Which of the following statements is true about organizational behavior?

Question 9

Organizational behavior views organizations as:

Question 10

Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as:

Question 11

Which of the following is most closely associated with corporate social responsibility?

Question 12

Which of these statements is true about the field of organizational behavior?

Question 13

International Manufacturing & Trading (IMT) is a medium-sized U.S. company rapidly expanding in the Asian and Far East markets. The company has decided to open a manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers from the U.S. office and will hire the lower-level managers and employees from the local markets. IMT managers realize that there will be some cultural differences but are unsure of what and how much. IMT managers should know that employees from cultures with a high power distance are more likely to:

Question 14

Which of the following are external to the individual but still affect his/her behavior and performance?

Question 15

Which of the following is a domain in Schwartz's model?

Question 16

Jung's psychological types are measured through the:

Question 17

The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refers to:

Question 18

People who have high ethical sensitivity:

Question 19

Motivation affects a person's _____ of voluntary behavior.

Question 20

The chief executive of a start-up high-technology company recently made several public announcements about the company's values. She emphasized that, although the company is less than one year old, its employees already have adopted a strong set of values around sharing, freedom, and achievement. However, you personally know two employees at the company who say that employees do not really have a common set of values, and they are certainly not unanimous about the three values stated by the CEO. The CEO is likely describing the company's:

Question 21

Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems. Which of the following personality characteristics is best suited to employees working in these jobs? Question 22

When hiring new employees, e-commerce managers should look for people who have a high level of _____, which is the most valuable "Big Five" personality dimension for predicting job performance.

Question 23

Which of the following statements about values is true?

Question 24

Conscientiousness is a dimension of:

Question 25

Senior executives at CyberForm must make a decision that will affect many people and where the decision may produce good or bad consequences for those affected. This decision:

 

1.
Organizational behavior encompasses the study of how organizations interact with their external environments. 
 
True    False
 

2.
Three challenges organizations are facing include globalization, increasing workforce diversity, and emerging employment relationships. 
 
True    False
 

3.
Performing OB research and analyses at multiple levels is not recommended as it would lead to perceptual errors. 
 
True    False
 

4.
In order for something to be called an organization, it must have certain assets such as buildings and equipment. 
 
True    False
 

5.
All organizations have a collective sense of purpose, whether it's producing oil or creating the fastest Internet search engine. 
 
True    False
 

6.
OB can be used to fulfill the need to understand and predict the behavior of others in the organization. However, it is not helpful in influencing others to getting things done in organizations. 
 
True    False
 

7.
Investment portfolio studies suggest that specific OB characteristics are important "positive screens" for selecting companies with the best long-term share appreciation. 
 
True    False
 

8.
Open systems cannot exist without dependence on an external environment, whereas closed systems can exist without dependence on an external environment. 
 
True    False
 

9.
According to the open systems perspective, most organizations have one working part rather than many sub-components. 
 
True    False
 

10.
The best organizational practices are those built on the notion that organizations are closed systems. 
 
True    False
 

11.
The open systems perspective emphasizes that organizations survive by adapting to changes in the external environment. 
 
True    False
 

12.
Organizational learning perspective is focused on physical resources that enter and are processed in the organization. 
 
True    False
 

13.
Intellectual capital includes, among other things, the knowledge captured in an organization's systems and structures. 
 
True    False
 

14.
Intellectual capital represents the stock of knowledge held by an organization. 
 
True    False
 

15.
Organizations that have high employee turnaround will be better able to retain intellectual capital within the organization. 
 
True    False
 

16.
Structural capital includes knowledge embedded in the organization's systems and composition. 
 
True    False
 

17.
According to the organizational learning perspective, an effective organization unlearns certain routines and patterns of behavior. 
 
True    False
 

18.
The knowledge, skills, and abilities of employees are examples of structural capital. 
 
True    False
 

19.
One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge. 
 
True    False
 

20.
A perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called high-performance work practices. 
 
True    False
 

21.
Employee involvement is a widely recognized high-performance work practice. 
 
True    False
 

22.
Working in a self-directed team reduces employee motivation because employees in such a team will support individualistic behaviors than team behaviors. 
 
True    False
 

23.
Organizations are more effective when they invest in employee skills and knowledge development. 
 
True    False
 

24.
Stakeholders of an organization are shareholders, customers, suppliers, governments and any other groups with a vested interest in the organization. 
 
True    False
 

25.
Values represent an individual's short-term beliefs about what will happen in the future. 
 
True    False
 

26.
Values guide an individual but are not an important subject within an organization. 
 
True    False
 

27.
The stakeholder perspective also provides a strong case for ethics and corporate social responsibility. 
 
True    False
 

28.
Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. 
 
True    False
 

29.
Globalization may have both positive and negative implications for people working in organizations. 
 
True    False
 

30.
Globalization refers to economic, social, and cultural connectivity with people in other parts of the world. 
 
True    False
 

31.
Globalization offers numerous benefits to organizations in terms of larger markets, lower costs, and greater access to knowledge and innovation. 
 
True    False
 

32.
Reduced job security and increased work intensification are partly caused by globalization. 
 
True    False
 

33.
The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities is called deep-level diversity. 
 
True    False
 

34.
Deep level diversity refers to the observable demographics such as age, gender and race. 
 
True    False
 

35.
Employees who are born between 1946 and 1964 are referred to as Generation X employees. 
 
True    False
 

36.
Research indicates that Baby Boomers and Generation-X employees bring the same values and expectations to the workplace. 
 
True    False
 

37.
Workforce diversity potentially improves decision making and team performance on complex tasks. 
 
True    False
 

38.
Work/life balance refers to minimizing conflict between work and non-work demands. 
 
True    False
 

39.
An organization's employees use information technology to perform their jobs away from the traditional physical workplace. This is an example of virtual work. 
 
True    False
 

40.
According to research, although telecommuting significantly increases employee stress and reduces productivity and job satisfaction, it makes employees feel more empowered. 
 
True    False
 

41.
Systematic research investigation produces evidence based management which involves making decisions and taking actions based on this research evidence. 
 
True    False
 

42.
The field of organizational behavior relies on qualitative rather than quantitative research to understand organizational phenomena. 
 
True    False
 

43.
The systematic research anchor relies mainly on qualitative data and subjective procedures to test hypothesis. 
 
True    False
 

44.
Most organizational behavior theories have been developed by OB scholars rather than from other disciplines. 
 
True    False
 

45.
Psychology and sociology have contributed many theories and concepts to the field of organizational behavior. 
 
True    False
 

46.
Communications and information systems are two emerging fields from which organizational behavior is now acquiring knowledge. 
 
True    False
 

47.
The contingency anchor in organizational behavior suggests that we need to diagnose the situation to identify the most appropriate action under those specific circumstances. 
 
True    False
 

48.
Most organizational events may be studied from all three levels of analysis: individual, team and organization. 
 
True    False
 

49.
Which of the following statements is true about organizational behavior? 
 



A. 
OB researchers systematically study various topics at a common level rather than at multiple levels.
 

B. 
It is concerned with the study of people who work independently.
 

C. 
It does not include the study of collective entities.
 

D. 
It is less effective in studying people who interact in highly organized fashion.
 

E. 
It includes team, individual, and organizational level analyses.
 
 

50.
Which of these statements is true about the field of organizational behavior? 
 



A. 
It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations.
 

B. 
OB researchers systematically study various topics at a common level rather than at multiple levels.
 

C. 
Information technology has almost no effect on organizational behavior.
 

D. 
The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars.
 

E. 
The origins of organizational behavior are traced mainly to the field of economics.
 
 

51.
In the field of organizational behavior, organizations are described as: 
 



A. 
entities which are considered a legal grouping of people and systems.
 

B. 
groups of people who work independently to achieve a collective goal.
 

C. 
social entities with a publicly stated set of formal goals.
 

D. 
groups of people with independent profit-centered motives and objectives.
 

E. 
groups of people who work interdependently towards some purpose.
 
 

52.
Organizational behavior knowledge: 
 



A. 
originates mainly from models developed in chemistry and other natural sciences.
 

B. 
accurately predicts how anyone will behave in any situation.
 

C. 
is more appropriate for people who work in computer science than in marketing.
 

D. 
helps us to understand, predict, and influence the behaviors of others in organizational settings.
 

E. 
is important only for the managers of an organization.
 
 

53.
Which of the following statements is true of the organizational behavior knowledge? 
 



A. 
It is relevant to everyone who works in organizations.
 

B. 
It should never be used to influence the behavior of other people.
 

C. 
It should be used by managers and senior executives alone.
 

D. 
It should not be used by subordinates to influence the behavior of their managers.
 

E. 
It is less significant when the level of interpersonal interaction is high.
 
 

54.
Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs? 
 



A. 
Stakeholder
 

B. 
Systematic research
 

C. 
High-performance work practice
 

D. 
Organizational learning
 

E. 
Open systems
 
 

55.
Organizational behavior views organizations as: 
 



A. 
non-systems.
 

B. 
a single unitary subsystem.
 

C. 
open systems.
 

D. 
closed systems.
 

E. 
a system without interactions with the external environment.
 
 

56.
The open systems anchor of organizational behavior states that: 
 



A. 
organizations affect and are affected by their external environments.
 

B. 
organizations can operate efficiently by ignoring changes in the external environment.
 

C. 
people are the most important organizational input needed for effectiveness.
 

D. 
organizations should avoid internal conflicts to achieve efficiency.
 

E. 
organizations should be open to internal competition to be able to obtain a sustainable competitive advantage.
 
 

57.
Which organizational behavior perspective discusses inputs, outputs, and feedback? 
 



A. 
Organizational learning
 

B. 
Open systems
 

C. 
Multidisciplinary
 

D. 
Systematic research
 

E. 
Intellectual capital
 
 

58.
According to the open systems view of organizations, _____ is an input for organizations. 
 



A. 
incentive plans
 

B. 
products
 

C. 
financial resources
 

D. 
employee motivation
 

E. 
employee behavior
 
 

59.
ACME Software Inc. has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization and to inform them of the changing market conditions. This training program relates most closely to which of the following concepts? 
 



A. 
Contingency anchor
 

B. 
Grounded theory
 

C. 
Open systems
 

D. 
Virtual teams
 

E. 
Telecommuting
 
 

60.
A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital which is derived by the firm due to its good associations. 
 



A. 
Structural capital
 

B. 
Intellectual capital
 

C. 
Human capital
 

D. 
Knowledge capital
 

E. 
Relationship capital
 
 

61.
The _____ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage. 
 



A. 
open systems
 

B. 
organizational learning
 

C. 
stakeholder
 

D. 
systematic research
 

E. 
shared values
 
 

62.
Intellectual capital refers to the: 
 



A. 
total spending on training and development of employees.
 

B. 
total number of employees in the organization.
 

C. 
total cost of computers and other 'intelligent' machines in the organization.
 

D. 
stock of knowledge that resides in an organization.
 

E. 
cost of hiring a typical employee.
 
 

63.
Organizations retain intellectual capital by: 
 



A. 
transferring employee capital into structural capital.
 

B. 
encouraging employees to take early retirement.
 

C. 
discouraging employees from communicating with each other.
 

D. 
reducing the level of documentation in organizations.
 

E. 
building strong human capital.
 
 

64.
Which of the following typically results in a loss of intellectual capital? 
 



A. 
The employees help the organization discover opportunities.
 

B. 
The employees protect the firm from threats in the external environment.
 

C. 
The company sells one of its divisions and its employees now work for the other organization.
 

D. 
The workers help in documentation of work procedures.
 

E. 
The company has a good physical layout of the production line.
 
 

65.
Which of the following is a form of knowledge acquisition? 
 



A. 
Observation
 

B. 
Experimentation
 

C. 
Documentation
 

D. 
Internal communication
 

E. 
Group discussion
 
 

66.
As part of the knowledge management process, experimentation is conducive to: 
 



A. 
measuring intellectual capital.
 

B. 
knowledge acquisition.
 

C. 
increasing organizational memory.
 

D. 
knowledge sharing.
 

E. 
unlearning.
 
 

67.
Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of: 
 



A. 
knowledge acquisition.
 

B. 
grafting.
 

C. 
organizational unlearning.
 

D. 
knowledge sharing.
 

E. 
documentation.
 
 

68.
Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example of: 
 



A. 
grafting.
 

B. 
experimentation.
 

C. 
knowledge sharing.
 

D. 
documentation.
 

E. 
organizational unlearning.
 
 

69.
The ability to recognize the value of new information, assimilate it, and use it for value-added activities is known as _____. 
 



A. 
perception ability
 

B. 
realization capacity
 

C. 
observation skill
 

D. 
absorptive capacity
 

E. 
adaptive capacity
 
 

70.
A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to: 
 



A. 
transform intellectual capital into knowledge management.
 

B. 
transfer human capital into structural capital.
 

C. 
prevent relationship capital from interfering with human capital.
 

D. 
reduce the amount of human capital.
 

E. 
transfer structural capital into relationship capital.
 
 

71.
The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called _____ perspective. 
 



A. 
HPWP
 

B. 
learning
 

C. 
human capital
 

D. 
intellectual capital
 

E. 
open-systems
 
 

72.
Which of the following statements is true about human capital in an organization? 
 



A. 
Human capital helps the organization use opportunities than realizing them.
 

B. 
Existence of human capital increases the threats in the external environment.
 

C. 
Human capital is non-substitutable though it is abundant.
 

D. 
Human capital is independent of the challenges of the external environment.
 

E. 
It is a key variable in the HPWP model of organizational effectiveness.
 
 

73.
Employees, suppliers, and governments: 
 



A. 
are organizational stakeholders.
 

B. 
are rarely considered in organizational behavior theories.
 

C. 
represent the three levels of analysis in organizational behavior.
 

D. 
are excluded from the open systems anchor.
 

E. 
are independent units in an organizational set up.
 
 

74.
Stable, long-lasting beliefs about what is important in a variety of situations are: 
 



A. 
called intellectual capital.
 

B. 
the foundations of the open systems anchor.
 

C. 
the main reason why virtual teams fail.
 

D. 
rarely studied in the field of organizational behavior.
 

E. 
called values of the organization.
 
 

75.
The topic of ethics is most closely associated with the _____ perspective. 
 



A. 
stakeholder
 

B. 
systems
 

C. 
high-performance work practices
 

D. 
open systems anchor
 

E. 
contingency
 
 

76.
_____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad. 
 



A. 
Performance orientation
 

B. 
Ethics
 

C. 
Multicultural teams
 

D. 
Legal obligations
 

E. 
Organizational behavior
 
 

77.
Which of these organizational behavior trends is corporate social responsibility most closely related to? 
 



A. 
Workforce diversity
 

B. 
Employment relationships
 

C. 
Information technology
 

D. 
Globalization
 

E. 
Workplace values and ethics
 
 

78.
_____ refers to an organization's moral obligation toward all of its stakeholders. 
 



A. 
Values
 

B. 
Legal obligation
 

C. 
Multicultural teams
 

D. 
Corporate social responsibility
 

E. 
Organizational behavior
 
 

79.
The triple bottom line philosophy says that: 
 



A. 
companies should pay three times as much attention to profits than to employee wellbeing.
 

B. 
the main goal of all companies is to satisfy the needs of three groups: employees, shareholders, and suppliers.
 

C. 
business success increases by having three times more contingent workers than permanent employees.
 

D. 
companies should fairly treat its local, national, and global customers.
 

E. 
companies should try to support the economic, social, and environmental spheres of sustainability.
 
 

80.
Which of the following is most closely associated with corporate social responsibility? 
 



A. 
Knowledge management
 

B. 
Triple bottom line
 

C. 
Absorptive capacity
 

D. 
Adaptive ability
 

E. 
Knowledge acquisition
 
 

81.
_____ refers to economic, social, and cultural connectivity with people in other parts of the world. 
 



A. 
OB
 

B. 
Globalization
 

C. 
Work/Life balance
 

D. 
Knowledge management
 

E. 
Corporate social responsibility
 
 

82.
Which of the following is an example of globalization? 
 



A. 
A footwear firm based in San Diego opened a new branch in Los Angeles.
 

B. 
A car company based in Pittsburgh manufactured its cars in Philadelphia.
 

C. 
Rewind, a German music band which plays traditional German folk music performed in Berlin.
 

D. 
Rowan, a French citizen, published a novel within France.
 

E. 
An American based burger joint opened a new outlet in China.
 
 

83.
Which of the following statements is true about globalization and organizational behavior? 
 



A. 
Globalization has little or no effect on organizational behavior.
 

B. 
Globalization has forced organizational behavior researchers to study only large multinational businesses.
 

C. 
Globalization gives rise to the question of how corporate leaders and employees can work effectively in the global workplace.
 

D. 
Globalization has forced organizational behavior textbooks to study only companies with headquarters in North America.
 

E. 
Globalization does not have a significant impact in the contemporary organizational behavior.
 
 

84.
The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities constitute _____ diversity. 
 



A. 
deep-level
 

B. 
internal
 

C. 
surface-level
 

D. 
organizational
 

E. 
reflective
 
 

85.
Clickz, an American photography magazine firm, has more than half of senior management positions held by women. African Americans represent 40 percent of the company's workforce. The description of Clickz's diversity refers to: 
 



A. 
deep-level diversity.
 

B. 
psychological diversity.
 

C. 
personality diversity.
 

D. 
surface-level diversity.
 

E. 
attitude diversity.
 
 

86.
_____ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes. 
 



A. 
Reflective
 

B. 
Deep-level
 

C. 
Organizational
 

D. 
Surface-level
 

E. 
External
 
 

87.
Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as: 
 



A. 
deep-level diversity.
 

B. 
work-life balance.
 

C. 
virtual work.
 

D. 
surface-level diversity.
 

E. 
frictional unemployment.
 
 

88.
Which of the following is true according to the systematic research anchor? 
 



A. 
OB topics typically relate to the individual, team and organizational levels of analysis.
 

B. 
OB should import knowledge from other disciplines, not just create its own knowledge.
 

C. 
OB theory should recognize that the effects of actions often vary with the situation.
 

D. 
A particular action may have different consequences in different situations.
 

E. 
OB should study organizations by forming questions, collecting data, and testing hypotheses against those data.
 
 

89.
Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization? 
 



A. 
Sociology
 

B. 
Psychology
 

C. 
Economics
 

D. 
Industrial engineering
 

E. 
Political science
 
 

90.
Which of these statements is consistent with the five anchors of organizational behavior? 
 



A. 
Organizational behavior theories must apply universally to every situation.
 

B. 
Organizations are like machines that operate independently of their external environment.
 

C. 
Each OB topic relates to only one level of analysis.
 

D. 
The field of organizational behavior should rely on other disciplines for some of its theory development.
 

E. 
Organizational behavioral decision making does not require evidence from research.
 
 

91.
Which of the following statements is consistent with the concept of contingency anchor? 
 



A. 
Actions should be taken without considering the consequences to obtain the best of results.
 

B. 
A particular action may have different consequences in different situations.
 

C. 
OB theories must view organizations as systems that need to adapt to their environments.
 

D. 
OB theories should be able to find out one best way to resolve organizational problems.
 

E. 
Organizations should not be viewed as systems that process inputs to provide outputs.
 
 

92.
According to the multiple levels of analysis anchor: 
 



A. 
organizational behavior is mainly the study of how all levels of the organizational hierarchy interact with the external environment.
 

B. 
OB topics typically relate to the individual, team and organizational levels of analysis.
 

C. 
there are eight levels of analyses that scholars should recognize when conducting OB research.
 

D. 
organizational events can be studied from only one level of analysis.
 

E. 
corporate executives need to understand business ethics from various levels and perspectives.
 
 

93.
Which of the following is a conceptual anchor in organizational behavior? 
 



A. 
Contingency anchor
 

B. 
Economic anchor
 

C. 
Social anchor
 

D. 
Single level anchor
 

E. 
Scientific anchor
 
 

 
Scenario: Allison Albright
Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior?
 

94.
To help Allison understand some preliminary information about OB, which of these statements about the field is true? 
 



A. 
Organizational behavior scholars give more importance to individual characteristics than structural characteristics.
 

B. 
The field of organizational behavior is independent of the concepts and theories from other fields of inquiry.
 

C. 
Organizational behavior emerged as a distinct field late in the 1990s.
 

D. 
Given the specific utility of the field, OB is useful for the managers in the organizations and not the employees.
 

E. 
Organizational behavior scholars study what people think, feel, and do in and around organizations.
 
 

95.
Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as: 
 



A. 
legal entities that must abide by government regulations and pay taxes.
 

B. 
physical structures with observable capital equipment.
 

C. 
social entities with a publicly stated set of formal goals.
 

D. 
groups of people who work interdependently towards some purpose.
 

E. 
any social entity with profit-centered motives and objectives.
 
 

96.
Allison should understand that organizational behavior knowledge: 
 



A. 
should never be used to influence the behavior of other people.
 

B. 
should be used only by managers and senior executives.
 

C. 
should never replace your commonsense knowledge about how organizations work.
 

D. 
is relevant to everyone who works in organizations.
 

E. 
is an independent science that has evolved independently.
 
 

 
Scenario: Bob Baldwin
As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.
 

97.
Bob has been interested in this trend of globalization. He should know that globalization occurs when an organization: 
 



A. 
increases its connectivity with people and organizations in other parts of the world.
 

B. 
serves diverse customers within the firm's home country.
 

C. 
has a diverse workforce within the firm's home country.
 

D. 
the firm has a substantially strong domestic market.
 

E. 
the firm works in a country with strict foreign trade policies.
 
 

98.
If Bob wants to study deep-level diversity in his organization, he would: 
 



A. 
review the demographic characteristics of his workforce.
 

B. 
consider the likelihood of long-term employment with the organization for each of his employees.
 

C. 
observe the differences in the people who represent his workforce.
 

D. 
look at different attitudes and expectations of his employees.
 

E. 
the culture and racial background of the workforce in the industry.
 
 

99.
Bob is considering the idea of implementing telecommuting in Tricky Toys. Which of the following is an advantage of telecommuting? 
 



A. 
Reduced employee stress
 

B. 
Larger markets
 

C. 
Greater demand for the firm's products
 

D. 
Enhanced employee recognition
 

E. 
Ability to recognize the value of new information
 
 

 
Scenario: Allison and the Anchors of OB
Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. You are trying to explain to Allison about the basic conceptual anchors that guide the thinking about organizations and how to study them. She asks you some clarification questions.
 

100.
Which of the following conceptual anchors states that OB events should be understood from three levels of analysis: individual, team, and organization? 
 



A. 
Systematic research anchor
 

B. 
Multidisciplinary anchor
 

C. 
Multiple levels of analysis anchor
 

D. 
Systematic research anchor
 

E. 
Contingency anchor
 
 

101.
Which of these statements is consistent with the four anchors of organizational behavior? 
 



A. 
Organizational behavior theories must apply universally to every situation.
 

B. 
Organizations are like machines that operate independently of their external environment.
 

C. 
Each OB topic relates to only one level of analysis.
 

D. 
The field of organizational behavior should rely on other disciplines for some of its theory development.
 

E. 
The organization is not similar to a system that processes inputs to provide outputs.
 
 

102.
Which of the following is a proposition of the multidisciplinary anchor of organizational behavior knowledge? 
 



A. 
Organizational discipline and contingent behavior are essential for organizational success.
 

B. 
Organizational behavior is helpful to a wide variety of disciplines.
 

C. 
Organizational behavior requires diversity of knowledge from other fields of study.
 

D. 
Organizational behavior has evolved from the central concept of social isolation.
 

E. 
Multiple levels of analysis would provide an accurate understanding of organizational behavior.
 
 

1.
According to the MARS model of individual behavior and performance, employee performance will remain high even if one of the four factors is low in a given situation. 
 
True    False
 

2.
The MARS model identifies the four main factors that influence individual behavior: motivation, ability, role perceptions, and situational factors. 
 
True    False
 

3.
Motivation is an external force on the person that causes him/her to engage in specific behaviors. 
 
True    False
 

4.
Intensity refers to the fact that motivation is goal-directed, not random. 
 
True    False
 

5.
The forces within a person affect the employee's motivation. 
 
True    False
 

6.
Aptitudes are natural talents that help individuals to learn specific tasks more quickly and perform them better than other people. 
 
True    False
 

7.
Learned capabilities refer to the skills and knowledge that one has actually acquired. 
 
True    False
 

8.
Competencies refer to the complete set of situational factors that contribute to job performance. 
 
True    False
 

9.
Motivation, ability, and role perceptions are clustered outside the MARS model as they are external to the individual. 
 
True    False
 

10.
Role perceptions are the extent to which people understand the job duties assigned to them. 
 
True    False
 

11.
Situational factors are working conditions within the employee's control. 
 
True    False
 

12.
Task performance refers to goal-directed behaviors under the individual's control that support organizational objectives. 
 
True    False
 

13.
Organizational citizenship behaviors (OCBs) include various forms of cooperation and helpfulness to others that support the organization's social and psychological context. 
 
True    False
 

14.
An employee creates unnecessary conflicts with his coworkers at his workplace. This is an example of organizational citizenship behavior. 
 
True    False
 

15.
Personality is a relatively stable pattern of behaviors and internal states that explains a person's behavioral tendencies. 
 
True    False
 

16.
Personality traits are more evident in situations where an individual's behavior is subject to social norms and reward systems. 
 
True    False
 

17.
Personality is completely determined by heredity. 
 
True    False
 

18.
The "Big Five" personality dimensions represent five clusters that represent most personality traits. 
 
True    False
 

19.
Phoebe, a manager at a firm, was conventional, resistant to change, and unimaginative. This implies that Phoebe possessed openness to experience. 
 
True    False
 

20.
Conscientiousness refers to the extent that people are sensitive, flexible, creative, and curious. 
 
True    False
 

21.
People with a high score on the neuroticism personality dimension tend to be more relaxed, secure, and calm. 
 
True    False
 

22.
Agreeableness, extraversion, and conscientiousness are three of the "Big Five" personality dimensions. 
 
True    False
 

23.
Sensing, feeling, and judging are three of the "Big Five" personality traits. 
 
True    False
 

24.
Conscientiousness is one of the best personality traits for predicting job performance in most job groups. 
 
True    False
 

25.
Extraverts are people who are quiet, cautious, and less interactive with others. 
 
True    False
 

26.
According to the Myers-Briggs Type Indicator, some people are "sensing-thinking" types whereas others may be "intuitive-feeling" types. 
 
True    False
 

27.
The Myers-Briggs Type Indicator measures the personality traits described by Swiss psychiatrist Carl Jung. 
 
True    False
 

28.
People with a perceiving orientation are less flexible and effective in their functioning. 
 
True    False
 

29.
Values are stable, evaluative beliefs about what is important in a variety of situations. 
 
True    False
 

30.
People arrange values into a hierarchy of preferences, called a value system. 
 
True    False
 

31.
One dimension of Schwartz's Values Circumplex has openness to change at one extreme and conservation at the other extreme. 
 
True    False
 

32.
Our habitual behavior tends to be consistent with our values, but our everyday conscious decisions and actions apply our values much less consistently. 
 
True    False
 

33.
Espoused values represent the values that are apparent in our actions. 
 
True    False
 

34.
Person-organization values congruence occurs when a person's values are similar to the organization's dominant values. 
 
True    False
 

35.
The ideal situation in organizations is to have employees whose values are perfectly congruent with the organization's values. 
 
True    False
 

36.
Utilitarianism suggests that we should choose the option that provides the highest degree of satisfaction to those affected. 
 
True    False
 

37.
Distributive justice is sometimes known as a consequential principle because it focuses on the consequences of our actions, not on how we achieve those consequences. 
 
True    False
 

38.
One problem with applying the individual rights principle of ethical decision making is that one individual right may conflict with another. 
 
True    False
 

39.
The distributive justice principle of ethical decision making advocates the principle that benefits should be distributed among people irrespective of their abilities and similarities. 
 
True    False
 

40.
Ethical sensitivity is the degree to which an issue demands the application of ethical principles. 
 
True    False
 

41.
Individualism and collectivism are mutually exclusive values found in certain countries and places. 
 
True    False
 

42.
In terms of cross-cultural values, people in the United States tend to have relatively high individualism, middle to high achievement orientation, and medium to low power distance. 
 
True    False
 

43.
People with high power distance expect relatively equal power sharing. 
 
True    False
 

44.
People with high achievement orientation tend to value assertiveness, competitiveness, and materialism. 
 
True    False
 

45.
One limitation with information about cross-cultural values is that it incorrectly assumes that everyone within a specific country holds similar values. 
 
True    False
 

46.
Which of the following directly influences an employee's voluntary behavior and performance? 
 



A. 
Role perceptions
 

B. 
Moral intensity
 

C. 
Corporate social responsibility
 

D. 
Uncertainty avoidance
 

E. 
Income
 
 

47.
Which of the following identifies the four factors that directly influence individual behavior and performance? 
 



A. 
Utilitarianism
 

B. 
MARS model
 

C. 
Schwartz's model
 

D. 
Holland's model
 

E. 
Myers-Briggs Type Indicator
 
 

48.
Which of the following are external to the individual but still affect his/her behavior and performance? 
 



A. 
Motivations
 

B. 
Role perceptions
 

C. 
Situational factors
 

D. 
Abilities
 

E. 
Resolutions
 
 

49.
_____ represents the forces within a person that affect the direction, intensity, and persistence of voluntary behavior. 
 



A. 
Motivation
 

B. 
Personality
 

C. 
Values
 

D. 
Ethics
 

E. 
Ability
 
 

50.
Motivation affects a person's _____ of voluntary behavior. 
 



A. 
direction, intensity, and persistence
 

B. 
antecedents, consequences, and reinforcers
 

C. 
size, shape, and weight
 

D. 
aptitudes, abilities, and competencies
 

E. 
agreeableness, locus of control, and ethical sensitivity
 
 

51.
Which of the following refers to the fact that motivation is goal-directed, not random? 
 



A. 
Persistence
 

B. 
Direction
 

C. 
Intensity
 

D. 
Aptitude
 

E. 
Competencies
 
 

52.
Which of the following best represents the amount of effort allocated to a particular goal? 
 



A. 
Persistence
 

B. 
Direction
 

C. 
Intensity
 

D. 
Aptitude
 

E. 
Competencies
 
 

53.
Which of the following refers to the natural talents that help employees learn specific tasks more quickly and perform them better? 
 



A. 
Persistence levels
 

B. 
Direction
 

C. 
Intensity
 

D. 
Aptitude
 

E. 
Commitment
 
 

54.
Which element in the MARS model of behavior and performance is competencies most closely related to? 
 



A. 
Motivation
 

B. 
Situational factors
 

C. 
Role perceptions
 

D. 
Ability
 

E. 
Emotions
 
 

55.
Which of the following concepts consists of aptitudes, skills, and competencies? 
 



A. 
Motivation
 

B. 
Personality
 

C. 
Values
 

D. 
Ethics
 

E. 
Ability
 
 

56.
Which of the following does ability include? 
 



A. 
Aptitudes and learned skills
 

B. 
Natural aptitude and intensity
 

C. 
Persistence and direction
 

D. 
Intensity and learned capabilities
 

E. 
Direction and intensity
 
 

57.
All technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employees': 
 



A. 
aptitudes.
 

B. 
attitude.
 

C. 
motivation.
 

D. 
organizational citizenship.
 

E. 
learned capabilities.
 
 

58.
Which of the following actions ensure that selected candidates have appropriate aptitudes to perform the job? 
 



A. 
Hiring applicants with appropriate aptitudes
 

B. 
Training employees so that they develop appropriate aptitudes
 

C. 
Motivating employees to have appropriate aptitudes
 

D. 
Providing resources that allow employees to perform their jobs
 

E. 
Providing employees with the latest technology
 
 

59.
Travel Happy Corp. gives simple accounts to newly hired employees, and then adds more challenging accounts as employees master the simple tasks. This practice mainly: 
 



A. 
improves role perceptions.
 

B. 
increases person-job matching.
 

C. 
reduces employee motivation.
 

D. 
provides more resources to accomplish the assigned task.
 

E. 
improves employee aptitudes.
 
 

60.
Which of the following refers to a person's beliefs about what behaviors are appropriate or necessary in a particular situation? 
 



A. 
Natural aptitudes
 

B. 
Role perceptions
 

C. 
Competencies
 

D. 
Locus of control
 

E. 
Situational factors
 
 

61.
You have just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. According to the MARS model, these new employees will likely: 
 



A. 
emphasize the utilitarianism principle in their decision making.
 

B. 
have lower job performance due to poor role perceptions.
 

C. 
have high job performance because they are motivated and able to perform the work.
 

D. 
have above-average organizational citizenship.
 

E. 
have a high degree of differentiation according to Holland's classification of occupations.
 
 

62.
To reduce the amount of non-recyclable waste that employees throw out each day, a major computer company removed containers for non-recyclable rubbish from each office and workstation. This altered employee behavior mainly by: 
 



A. 
increasing employee motivation to be less wasteful.
 

B. 
helping employees to learn how to be less wasteful.
 

C. 
altering situational factors so that employees have more difficulty practicing wasteful behavior.
 

D. 
increasing aptitudes that make employees less wasteful.
 

E. 
increasing organizational citizenship so that employees will be less wasteful.
 
 

63.
_____ refers to goal-directed behaviors under the individual's control that support organizational objectives. 
 



A. 
Organizational citizenship
 

B. 
Counterproductive behavior
 

C. 
Task performance
 

D. 
Maintaining attendance
 

E. 
Intensity
 
 

64.
Assisting coworkers with their work problems, adjusting work schedules to accommodate coworkers, and showing genuine courtesy toward coworkers are some of the forms of: 
 



A. 
role perception.
 

B. 
counterproductive behavior.
 

C. 
task performance.
 

D. 
organizational citizenship.
 

E. 
job matching.
 
 

65.
Lawrence stole a clock from his workplace. Which of the following refers to Lawrence's activity? 
 



A. 
Productive behavior
 

B. 
Counterproductive behavior
 

C. 
Task performance
 

D. 
Organizational citizenship behavior
 

E. 
Job matching
 
 

66.
The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refers to: 
 



A. 
personality.
 

B. 
values.
 

C. 
motivation.
 

D. 
locus of control.
 

E. 
job satisfaction.
 
 

67.
An individual's personality: 
 



A. 
changes several times throughout the year.
 

B. 
is formed only from childhood socialization and the environment.
 

C. 
is less evident in situations where social norms, reward systems, and other conditions constrain behavior.
 

D. 
does not provide an enduring pattern of processes.
 

E. 
is more prominent when rewards of behavior are substantial.
 
 

68.
The "Big Five" personality dimensions represent: 
 



A. 
all of the personality traits found in an ideal job applicant.
 

B. 
the aggregated clusters representing most known personality traits.
 

C. 
the personality traits caused by the environment rather than heredity.
 

D. 
the necessary conditions for a person to have extraversion.
 

E. 
the characteristics of employees with low levels of motivation.
 
 

69.
Which of the following acronyms identifies the "Big Five" personality dimensions? 
 



A. 
MBTIA
 

B. 
CANOE
 

C. 
VALUE
 

D. 
MARSE
 

E. 
HAPPY
 
 

70.
Being good-natured, empathetic, caring, and courteous are characteristics of people with _____ personality trait. 
 



A. 
openness to experience
 

B. 
agreeableness
 

C. 
locus of control
 

D. 
emotional stability
 

E. 
extraversion
 
 

71.
Conscientiousness is a dimension of: 
 



A. 
the MARS model.
 

B. 
Schwartz's values model.
 

C. 
Myers-Briggs Type Indicator.
 

D. 
Jungian personality theory.
 

E. 
the five-factor model of personality.
 
 

72.
Which of the following explicitly identifies neuroticism? 
 



A. 
MARS model
 

B. 
Schwartz's values model
 

C. 
Five-factor model of personality
 

D. 
Holland's theory of vocational choice
 

E. 
Myers-Briggs Type Indicator
 
 

73.
Most employees in the social services section of a government department have frequent interaction with people who are unemployed or face personal problems. Which of the following personality characteristics is best suited to employees working in these jobs? 
 



A. 
High neuroticism
 

B. 
External locus of control
 

C. 
High introversion
 

D. 
High agreeableness
 

E. 
Low motivation
 
 

74.
Eric is the advertising head of a firm. He is extremely imaginative, creative, and curious. Which of the following personality dimensions does Eric possess? 
 



A. 
Customary thinking
 

B. 
Openness to experience
 

C. 
Resistance to change
 

D. 
Neuroticism
 

E. 
Cautiousness
 
 

75.
Which "Big Five" personality dimension is most valuable for predicting job performance? 
 



A. 
Extraversion
 

B. 
Openness to experience
 

C. 
Conscientiousness
 

D. 
Neuroticism
 

E. 
Agreeableness
 
 

76.
_____ characterizes people with high levels of anxiety, hostility, depression, and self-consciousness. 
 



A. 
Extraversion
 

B. 
Openness to experience
 

C. 
Conscientiousness
 

D. 
Neuroticism
 

E. 
Agreeableness
 
 

77.
_____ characterizes people who are quiet, shy, and cautious. 
 



A. 
Introversion
 

B. 
Openness to experience
 

C. 
Conscientiousness
 

D. 
Neuroticism
 

E. 
Agreeableness
 
 

78.
Barney who is a manager, is very conventional, resistant to change, habitual, and does not accept new ideas very easily. This implies that Barney has: 
 



A. 
low neuroticism.
 

B. 
low customary thinking.
 

C. 
high extraversion.
 

D. 
high agreeableness.
 

E. 
low openness to new experience.
 
 

79.
Jung's psychological types are measured through the: 
 



A. 
"Big Five" personality types.
 

B. 
locus of control scale.
 

C. 
instrument that also measures neuroticism.
 

D. 
Myers-Briggs Type Indicator.
 

E. 
self-monitoring personality test.
 
 

80.
Which of the following statements about the Myers-Briggs Type Indicator (MBTI) is true? 
 



A. 
It advocates the view that thinking and feeling is less important in decision making.
 

B. 
It is no longer used in organizations.
 

C. 
Research has concluded that the MBTI does a poor job of measuring Jung's psychological types.
 

D. 
Research suggests that the MBTI is more useful for career development and self-awareness than for selecting job applicants.
 

E. 
The MBTI combines 16 pairs of traits into four distinct types.
 
 

81.
Which of the following statements about values is true? 
 



A. 
They have fairly low conflict with each other.
 

B. 
They describe what we naturally tend to do.
 

C. 
They are not influenced much by socialization.
 

D. 
They guide our decisions and actions.
 

E. 
A person's hierarchy of values typically changes a few times each year.
 
 

82.
Beliefs about what is good or bad, right or wrong are referred to as: 
 



A. 
organizational citizenship.
 

B. 
values.
 

C. 
collectivism.
 

D. 
moral intensity.
 

E. 
extraversion.
 
 

83.
Schwartz's model organizes values into: 
 



A. 
six dimensions.
 

B. 
a hierarchy.
 

C. 
three statistical formulas.
 

D. 
ten broader domains.
 

E. 
a time line.
 
 

84.
Which of the following is a domain in Schwartz's model? 
 



A. 
Personality trait
 

B. 
Emotion
 

C. 
Conscientiousness
 

D. 
Neuroticism
 

E. 
Stimulation
 
 

85.
The chief executive of a start-up high-technology company recently made several public announcements about the company's values. She emphasized that, although the company is less than one year old, its employees already have adopted a strong set of values around sharing, freedom, and achievement. However, you personally know two employees at the company who say that employees do not really have a common set of values, and they are certainly not unanimous about the three values stated by the CEO. The CEO is likely describing the company's: 
 



A. 
espoused values.
 

B. 
majority perceptions.
 

C. 
internal values.
 

D. 
external values.
 

E. 
enacted values.
 
 

86.
Which of the following is ethics most closely related to? 
 



A. 
Values
 

B. 
Locus of control
 

C. 
Myers-Briggs type Indicator
 

D. 
Personality
 

E. 
Ability
 
 

87.
Which of the following represents values that determine whether actions are right or wrong and outcomes are good or bad? 
 



A. 
Conscientiousness
 

B. 
Sensing
 

C. 
Moral intensity
 

D. 
Self-monitoring
 

E. 
Ethics
 
 

88.
A problem with the utilitarian principle of ethical decision making is that: 
 



A. 
it focuses on the consequences of our actions, not on how we achieve those consequences.
 

B. 
there is no agreement on what activities are the greatest benefits to the affected.
 

C. 
it is difficult to predict the "trickle down" benefits to the least well off in society.
 

D. 
it is almost impossible to evaluate the benefits or costs of many decisions.
 

E. 
it chooses the option that provides the minimum acceptable degree of satisfaction to those affected.
 
 

89.
Which of the following is identified as an ethical principle? 
 



A. 
Utilitarianism
 

B. 
Power distance
 

C. 
Conservation
 

D. 
Self-enhancement
 

E. 
Power
 
 

90.
Which ethical principle reflects that people have entitlements that let them act in a certain way? 
 



A. 
Utilitarianism
 

B. 
Individual rights
 

C. 
Moral intensity
 

D. 
Distributive justice
 

E. 
Care
 
 

91.
One of the limitations of the individual rights principle is that: 
 



A. 
it really is not an ethical principle at all.
 

B. 
some individual rights conflict with other individual rights.
 

C. 
it does not protect the right to physical security and freedom of speech of the employees.
 

D. 
it is almost impossible to evaluate the benefits or costs of decisions when many stakeholders are affected.
 

E. 
it can degenerate into unjust favoritism.
 
 

92.
Senior executives at CyberForm must make a decision that will affect many people and where the decision may produce good or bad consequences for those affected. This decision: 
 



A. 
has a high degree of ethical sensitivity.
 

B. 
is one in which decision makers should rely only on the utilitarianism rule of ethics.
 

C. 
has a low degree of ethical sensitivity.
 

D. 
has a high degree of moral intensity.
 

E. 
should be taken with complete conscience.
 
 

93.
People who have high ethical sensitivity: 
 



A. 
tend to have more information about the specific situation.
 

B. 
tend to have lower levels of empathy.
 

C. 
are always more ethical than people with a moderate or low level of ethical sensitivity.
 

D. 
are individualistic and achievement oriented.
 

E. 
cannot estimate the moral intensity of an issue.
 
 

94.
The ability to recognize the presence and determine the relative importance of an ethical issue is known as: 
 



A. 
neuroticism.
 

B. 
moral intensity.
 

C. 
ethical sensitivity.
 

D. 
utilitarianism.
 

E. 
uncertainty avoidance.
 
 

95.
People who value their independence and personal uniqueness have: 
 



A. 
high individualism.
 

B. 
high collectivism.
 

C. 
high power distance.
 

D. 
low uncertainty avoidance.
 

E. 
low openness to experience.
 
 

96.
_____ is the extent to which we value our duty to groups to which we belong and group harmony. 
 



A. 
Individualism
 

B. 
Collectivism
 

C. 
Power distance
 

D. 
Uncertainty avoidance
 

E. 
Achievement orientation
 
 

97.
Which of the following statements about cross-cultural values is true? 
 



A. 
People with a high achievement-orientation emphasize relationships and the well-being of others.
 

B. 
People with high individualism can have any level (high or low) of collectivism.
 

C. 
People with high power distance value independence and personal uniqueness.
 

D. 
People with low uncertainty avoidance must also have high power distance.
 

E. 
People in almost all cultures have high uncertainty avoidance.
 
 

98.
People with high collectivism: 
 



A. 
accept unequal distribution of power.
 

B. 
also have low individualism.
 

C. 
value harmonious relationships in the groups to which they belong.
 

D. 
value thrift, savings, and persistence.
 

E. 
appreciate the unique qualities that distinguish themselves from others.
 
 

99.
Americans tend to have high: 
 



A. 
power distance.
 

B. 
nurturing-orientation.
 

C. 
long-term orientation.
 

D. 
individualism.
 

E. 
uncertainty avoidance.
 
 

100.
Which of the following countries generally has the strongest collectivist value orientation? 
 



A. 
The United States
 

B. 
Japan
 

C. 
Taiwan
 

D. 
Egypt
 

E. 
France
 
 

101.
Employees from cultures with a high power distance are more likely to: 
 



A. 
use their existing power to gain more power.
 

B. 
encourage consensus-oriented decision making.
 

C. 
avoid people in positions of power.
 

D. 
readily accept the high status of other people in the organization.
 

E. 
give their power to others as a sign of friendship.
 
 

102.
_____ is the extent to which people tolerate ambiguity or feel threatened by ambiguity. 
 



A. 
Individualism
 

B. 
Collectivism
 

C. 
Power distance
 

D. 
Uncertainty avoidance
 

E. 
Achievement orientation
 
 

103.
Etoni is a new employee who comes from a culture that values respect for people in higher positions and values the well-being of others more than goal achievement. Etoni's culture would have: 
 



A. 
high power distance and nurturing orientation.
 

B. 
high collectivism and short-term orientation.
 

C. 
low uncertainty avoidance and high individualism.
 

D. 
low power distance and strong nurturing orientation.
 

E. 
high power distance and weak nurturing orientation.
 
 

104.
People with a high _____ value assertiveness, competitiveness, and materialism. 
 



A. 
individualism
 

B. 
collectivism
 

C. 
power distance
 

D. 
uncertainty avoidance
 

E. 
achievement orientation
 
 

 
Scenario: Kleen Waterproofing
Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crew members either come late to the job or they do not show up at all without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.
 

105.
Dave organizes a training program for his employees to teach them how to operate the machineries used for working. Which of the following attributes will show a direct improvement because of this training? 
 



A. 
Motivation
 

B. 
Role perception
 

C. 
Ethical sensitivity
 

D. 
Moral intensity
 

E. 
Ability
 
 

106.
According to the MARS model, the new employees Dave has hired will likely: 
 



A. 
emphasize the utilitarianism principle in their decision making.
 

B. 
have lower job performance due to poor role perceptions.
 

C. 
have better job performance because they are motivated and able to perform the work.
 

D. 
have above-average organizational citizenship.
 

E. 
have a high degree of differentiation according to Holland's classification of occupations.
 
 

 
Scenario: Electronika International
Electronika International is a fast growing small company specializing in consumer electronics. Managers at Electronika International are exploring the idea of using the "Big Five" personality dimensions in hiring and improving work-related behaviors and job performance.
 

107.
Electronika managers want to hire people who are dependable, goal-focused, thorough, and disciplined. Which of the following "Big Five" personality dimensions is necessary for individuals to be hired? 
 



A. 
Openness to experience
 

B. 
Agreeableness
 

C. 
Conscientiousness
 

D. 
Locus of control
 

E. 
Extraversion
 
 

108.
Electronika managers should be aware that being good-natured, empathetic, caring, and courteous are characteristics of people with: 
 



A. 
openness to experience.
 

B. 
agreeableness.
 

C. 
locus of control.
 

D. 
emotional stability.
 

E. 
extraversion.
 
 

109.
Electronika managers must pay attention to _____ when hiring new employees because it characterizes people with high levels of anxiety, hostility, depression, and self-consciousness. 
 



A. 
extraversion
 

B. 
openness to experience
 

C. 
conscientiousness
 

D. 
neuroticism
 

E. 
locus of control
 
 

110.
When hiring new employees, e-commerce managers should look for people who have a high level of _____, which is the most valuable "Big Five" personality dimension for predicting job performance. 
 



A. 
extraversion
 

B. 
openness to experience
 

C. 
conscientiousness
 

D. 
neuroticism
 

E. 
locus of control
 
 

 
Scenario: International Manufacturing & Trading
International Manufacturing & Trading (IMT) is a medium-sized U.S. company rapidly expanding in the Asian and Far East markets. The company has decided to open a manufacturing plant in Japan, Taiwan, and Malaysia. IMT will send key top managers from the U.S. office and will hire the lower-level managers and employees from the local markets. IMT managers realize that there will be some cultural differences but are unsure of what and how much.
 

111.
IMT managers should make themselves aware that people in Japan tend to have: 
 



A. 
high individualism.
 

B. 
high collectivism.
 

C. 
medium power distance.
 

D. 
low achievement orientation.
 

E. 
medium uncertainty distance.
 
 

112.
IMT managers should know that employees from cultures with a high power distance are more likely to: 
 



A. 
use their power to obtain undue favors.
 

B. 
encourage consensus-oriented decision making.
 

C. 
avoid people in positions of power.
 

D. 
readily accept the high status of other people in the organization.
 

E. 
give their power to others as a sign of friendship.
 
 

113.
U.S. managers tend to be: 
 



A. 
more individualistic.
 

B. 
high in nurturing.
 

C. 
more collectivist.
 

D. 
low in achievement orientation.
 

E. 
high in uncertainty avoidance.
 
 

 
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