IT284 Week 9 Final Project - Handling Difficult Customers


IT 284 Entire Course Link


Resource: Appendix A

Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common behaviors and address how you would resolve each using the following concepts:

• Consumer emotions
• Ownership strategies
• Self-control strategies
• Adaptation
• Mistaken customers
• Problem customers

Write a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the resolution process.

Create a 10- to 15-slide Microsoft® PowerPoint® presentation reinforcing the key tactics needed to minimize consumer conflict when providing computer support services. Your presentation must be outlined as if you are a trainer trying to familiarize each newly hired support technician with his or her work. At the end of your presentation, your audience must have developed insight into the components of enterprise computer support.

Handling Difficult Customers
When you have to deal with handling difficult customers there are seven reasons for this to happen:
1. Unfair treatment.
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