COM 295 Entire Course

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COM 295 Entire Course

COM 295 Week 1 Communication Process

Communication Process

Complete the table below.

Review the steps of the communication model.

Describe each step using your own personal or business example in paragraph form.

Review pp. 10 & 11 of Ch. 1 of Business Communication Today for more information.

Steps of Communication Model Personal or Business Scenario

1. Sender has an idea.

2. Sender encodes the idea in a message.

3. Sender produces the message in a medium.

4. Sender transmits message through a channel.

5. Audience receives the message.

6. Audience decodes the message.

7. Audience responds to the message.

8. Audience provides feedback to the sender.

—————————————————————————————————

COM 295 Week 1 Knowledge Check

The material presented below is not meant to be a comprehensive list of all you need to know in the content area. Rather it is a starting point for building your knowledge and skills. Additional study materials are recommended in each area below to help you master the material.

Personalized Study Guide Results:

Score: 21 / 21

Concepts Mastery Questions

Types of ethical dilemmas 100% • 1

• 2• 3

Distinguishing between legal and ethical issues 100% • 4

• 5• 6

Recognizing cultural differences 100% • 7

• 8• 9

Communicating effectively with people from other cultures 100% • 10

• 11

• 12

Business Communication 2.0 100% • 13

• 14

• 15

Elements of the communication process. 100% • 16

• 17

• 18

Barriers to communication 100% • 19

• 20

• 21

Concept: Types of ethical dilemmas

Mastery : 100% Questions : • 1

• 2• 3

Materials on the concept:

• Typical Moral Dilemmas Confronting Business Communicators

• Ethics and Law for Management Communication

1.

As part of an effort to hire younger workers, a multinational organization assures applicants that they will get to visit its offices in other countries and work with the employees there. However, only two out of every nine workers actually get selected for such projects. What moral dilemma best fits this scenario?

• A.

unethical company practices

• B.

company allegiances

• C.

outright lies

• D.

cosmetic half-truths

2.

Hester’s organization has put her in charge of setting up their first office in a different country. She hires a construction firm to oversee the building operations. A project manager at the firm tells her that the building work is “almost complete,” but when Hester goes in person a week later she finds that work hasn’t even begun. What moral dilemma best describes this situation?

• A.

cosmetic half-truths

• B.

outright lies

• C.

unethical company practices

• D.

company allegiances

3.

Which of the following could lead to an ethical dilemma as a result of a cosmetic half-truth?

• A.

A company asking a salesperson to promise the impossible to potential buyers

• B.

A talent acquisition head exaggerating employee benefits to applicants

• C.

A software firm supporting an unpopular non-profit organization

• D.

A fashion label paying less than minimum wage to workers

Concept: Distinguishing between legal and ethical issues

Mastery : 100% Questions : • 4

• 5• 6

Materials on the concept:

• Ethics and Law for Management Communication

• You and Your Employer

• You and Your Employees

• You and the Government

4.

Dave is a member of the talent acquisition team at a pharmaceutical company. He almost always follows official guidelines when communicating in a professional capacity. However, he recently wrote an “off the record” letter to an applicant mentioning that while his credentials were excellent, he could not be offered employment as Dave’s next hire needed to fulfill certain diversity requirements. Can the company be held legally accountable in this instance? Why or why not?

• A.

Yes, because Dave is an agent of the company by virtue of his employment.

• B.

No, because the company did not authorize Dave’s actions.

• C.

Yes, because the talent acquisition team provided insufficient guidelines.

• D.

No, because Dave did not publish his words appropriately.

5.

Which act led to managers asking employees to grant signed permission before revealing confidential information?

• A.

Equal Employment Opportunity Act

• B.

Labor–Management Relations Act

• C.

Federal Privacy Act

• D.

Freedom of Information Act

6.

Gabriel’s job involves overseeing business correspondence between his company and various governmental agencies. The passage of a certain act made this correspondence available for public scrutiny, and so Gabriel must ensure that all communication satisfies government requirements without divulging valuable company secrets. Which of the following acts made this correspondence available to the public?

• A.

The Family Educational Rights and Privacy Act

• B.

The Freedom of Information Act

• C.

The Equal Employment Opportunity Act

• D.

The Civil Rights Act

Concept: Recognizing cultural differences

Mastery : 100% Questions : • 7

• 8• 9

Materials on the concept:

• Understanding the Concept of Culture

• Developing Cultural Competency

• Overcoming Ethnocentrism and Stereotyping

• Contextual Differences

7.

Which of the following terms refers to a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior?

• A.

Demographics

• B.

Commerce

• C.

Persona

• D.

Culture

8.

Juan, an anthropologist studying the lives of tribes in a remote forest region, notices that the people of a particular tribe are afraid of outsiders, and they avoid contact with neighboring tribes and civilizations. The attitude of the tribe can be described as _____.

• A.

cultural pluralism

• B.

stereotyping

• C.

xenophobia

• D.

ethnocentrism

9.

Gina’s organization is headquartered in a country which has a low-context culture. The project she is working on requires her to spend a few months in a country with a predominantly high-context culture. What will Gina learn about the communication style of high-context cultures once she interacts with her colleagues there?

• A.

Communication is primarily for exchanging information.

• B.

People rely more on verbal communication.

• C.

Communication is primarily for building relationships.

• D.

People rely less on circumstances to convey meaning.

Concept: Communicating effectively with people from other cultures

Mastery : 100% Questions : • 10

• 11

• 12

Materials on the concept:

• Understanding the Opportunities and Challenges of Communication in a Diverse World

• The Advantages of a Diverse Workforce

• Adapting to Other Business Cultures

• Using Interpreters, Translators, and Translation Software

10.

In the context of intercultural business communication, why is it important to become aware of your own biases?

• A.

It aids in making communication more direct and focused.

• B.

It helps in preparing the recipients to accept the message.

• C.

It is helpful when treating others the way you want to be treated.

• D.

It is a useful step in learning how to adapt to different cultures.

11.

What information on U.S. business culture would you give to an employee who recently moved to your local office?

• A.

Group efforts are rewarded over individual success.

• B.

Communication is focused on group harmony.

• C.

Meetings start and end at designated times.

• D.

Privacy is not a large concern at the workplace.

12.

What is the process in which a translator encodes a message into another language and then a different translator retranslates the same message into the original language?

• A.

Non-linear translation

• B.

Machine translation

• C.

Segment translation

• D.

Back-translation

Concept: Business Communication 2.0

Mastery : 100% Questions : • 13

• 14

• 15

Materials on the concept:

• Using Technology to Improve Business Communication

• Achieving Success Through Effective Business Communication

• Guarding Against Information Overload and Information Addiction

• Mastering Team Skills and Interpersonal Communication

• Technologies for Collaborative Writing

13.

Gillystone Inc. has employees in branches across the United States. The company wants to create a common site for information about all the projects its employees tackle, the solutions they offer, and the results of these solutions over time. Employees will be required to update the site frequently by themselves, adding their observations and experiences. Which of the following technologies is the best option for both Gillystone and its employees?

• A.

Telepresence technology

• B.

Crowdsourcing

• C.

A social networking site

• D.

A private wiki

14.

What is the process of obtaining ideas, solutions, and insights to organizational issues from groups of people from inside as well as outside an organization known as?

• A.

Aggregating

• B.

Crowdsourcing

• C.

Microblogging

• D.

Brainstorming

15.

Pelican Toys has distributors throughout the United States. At present, the company keeps in contact with its distributors through telephone and email, communicating confidential information about new products and prices. Distributors contact Pelican headquarters to communicate their queries. Pelican wants to upgrade to a secure online system through which distributors can access information from the company and communicate their queries or complaints as quickly as possible. Which of the following methods is most suited for this purpose?

• A.

An extranet

• B.

Telepresence technologies

• C.

A virtual whiteboard

• D.

Social networking

Concept: Elements of the communication process.

Mastery : 100% Questions : • 16

• 17

• 18

Materials on the concept:

• The Basic Communication Model

• Achieving Success Through Effective Business Communication

• Mastering Team Skills and Interpersonal Communication

• Giving—and Responding to—Constructive Feedback

16.

Once a receiver receives a message, he understands the idea communicated by the message through a process known as

• A.

deflecting

• B.

decoding

• C.

abstracting

• D.

encoding

17.

Who among the following people is at the transmission stage of the communication process?

• A.

Mina, who is reading an email sent to her

• B.

Juan, who is reading a note from his teacher

• C.

Lee, who is sending a text to his friend

• D.

Luke, who is watching a show on TV

18.

Dave edits a travel blog. Rachel, one of the contributors, has written a substandard article for the blog, and Dave has to give her feedback to help her improve the piece. Which of the following is the most constructive way to offer feedback?

• A.

Dave should mark out the faults in the article and send it back to Rachel for rework.

• B.

Dave should compare Rachel’s writing to the standards of the other articles on the blog and ask her to imitate someone else’s style.

• C.

Dave should ask Rachel to explain why she made so many mistakes and ask her to rework the article thoroughly.

• D.

Dave should point out what Rachel has done well, indicate weak areas in the article, and suggest alternative approaches.

Concept: Barriers to communication

Mastery : 100% Questions : • 19

• 20

• 21

Materials on the concept:

• Barriers in the Communication Environment

• Exploring the Communication Process

• How Audiences Decode Messages

19.

Aman, a technical manager at Soo Kin Technologies, has recently started working with a new team. One of his team members sends him an urgent message on the company’s instant messaging client. However, Aman’s computer has a number of different applications running, and he doesn’t notice the message until the next morning. Which barrier to communication is demonstrated in this scenario?

• A.

An external distraction

• B.

A channel breakdown

• C.

A filter

• D.

A competing message

20.

Leanne is the marketing manager in charge of executing Unipax’s new marketing strategy. A month into implementation, market research reveals that the strategy is largely ineffective. Though others in the company want to change the strategy, Leanne insists on retaining it, saying that the market research data does not reveal anything about the marketing strategy. Which barrier to communication is Leanne likely to be experiencing?

• A.

Noise

• B.

Selective perception

• C.

An external distraction

• D.

A channel breakdown

21.

Identify the instance in which a filter blocks or distorts a message before it reaches the recipient.

• A.

Abed misses an important email because he didn’t notice it among the few hundred emails in his inbox.

• B.

Keyna can’t focus on what her professor is teaching because she is worried about a test later in the day.

• C.

Annie didn’t know about a test because she was texting a friend while the professor announced the test.

• D.

Cho does not receive a letter about his class reunion because his assistant files it away in the wrong place.

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COM 295 Week 2 Ethics in Business Communications

Based on your Week 2 collaborative learning team discussion:

Compose a 350-word individual summary of your team’s discussion.

Click the Assignment Files tab to submit your assignment.

——————————————————————————————————

COM 295 Week 2 Global Communications Worksheet

Your supervisor wants to send a brief e-mail message, welcoming employees recently transferred to your department from different regions across the company, which are Brazil, Russia, India, and China. Create a clear and concise welcome message that would be appropriate for these groups of employees.

Research the communication style of each of the following countries:

• Brazil

• Russia

• India

• China

Transcribe the following welcome message for the employees from each country:

I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America.

Complete the table below with your transcribed welcome messages. Also indicate whether each of the countries are more individualistic or relationship focused.

Country Transcribe Welcome Message

Brazil

Russia

India

China

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COM 295 Week 2 Knowledge Check

The material presented below is not meant to be a comprehensive list of all you need to know in the content area. Rather it is a starting point for building your knowledge and skills. Additional study materials are recommended in each area below to help you master the material.

Personalized Study Guide Results:

Score: 15 / 15

Concepts Mastery Questions

Electronic media for business communication 100% • 1

• 2• 3

Creating content for online business communication 100% • 4

• 5• 6

Planning business messages 100% • 7

• 8• 9

Writing business messages 100% • 10

• 11

• 12

Completing business messages 100% • 13

• 14

• 15

Concept: Electronic media for business communication

Mastery : 100% Questions : • 1

• 2• 3

Materials on the concept:

• Crafting Messages for Electronic Media

• Instant Messaging and Text Messaging

• Community Participation Websites

• Podcasting

1.

As the communications manager for your company, you need to identify a tool that employees can use to communicate with each other quickly and informally and that can indicate whether a particular employee is busy or available for communication. Which of the following tools would you pick?

• A.

Blogging

• B.

Instant messaging

• C.

Microblogging

• D.

Podcasting

2.

Januz is a language researcher who wants to collect and analyze traditional songs, rhymes, and stories from a variety of cultures for a research project. He posts a request for information on a website, and visitors from around the world share their stories for his project. Which of the following is Januz using?

• A.

A group buying site

• B.

A content recommendation site

• C.

A social bookmarking site

• D.

A crowdsourcing site

3.

What is the process of recording audio or video files and distributing them online known as?

• A.

Blogging

• B.

Podcasting

• C.

Microblogging

• D.

Crowdsourcing

Concept: Creating content for online business communication

Mastery : 100% Questions : • 4

• 5• 6

Materials on the concept:

• Compositional Modes for Electronic Media

• Crafting Messages for Electronic Media

• Instant Messaging and Text Messaging

• Adapting the Three-Step Process for Successful Podcasting

4.

What would you include at the beginning of an article as a concise version that provides readers with all the main points and skips over details?

• A.

A narrative

• B.

An orientation

• C.

A summary

• D.

A teaser

5.

You notice that employees in your company tend to waste time when using the company’s instant messaging system. What would you advise them to do to make instant messaging more efficient and effective for organizational communication?

• A.

Save time by carrying on multiple conversations at once.

• B.

Keep yourself available at all times.

• C.

Skip over the proofreading task.

• D.

Minimize the number of individual messages required.

6.

Brian runs a music blog on which he posts podcasts of different music artists discussing their newest album releases. If he wants to effectively adapt the three-step writing process to his podcast, what will he do during the completing stage?

• A.

Incorporate the steering devices that audiences rely on.

• B.

Think through his speaking notes before recording them.

• C.

Delete previews, transitions, and reviews from the podcast.

• D.

Create a list of possible topics the podcasts could cover.

Concept: Planning business messages

Mastery : 100% Questions : • 7

• 8• 9

Materials on the concept:

• Planning Business Messages

• Defining Your Main Idea

• Outlining Your Content

7.

Marco needs to write an article for a magazine. While he has a main idea and a theme in mind, he is not sure how to clearly organize large amounts of information. He decides to record himself describing out loud what he intends to write and repeat the process until he has narrowed down and tightened the message. What technique is Marco employing?

• A.

Question-and-answer chain

• B.

Brainstorming

• C.

Storyteller’s tour

• D.

The journalistic approach

8.

A graphic technique used to develop and construct content by starting with a main idea then branching out to connect other related ideas is known as what?

• A.

Mind mapping

• B.

Brainstorming

• C.

Storyteller’s tour

• D.

The journalistic approach



9.

Farah, a biologist at a local university, is giving a lecture on a hard-to-understand subject. What guideline should Farah follow to better define the scope of her message and heighten audience receptivity?

• A.

Cover the topic in detail and avoid omitting any information.

• B.

List 20 or 30 supporting points.

• C.

Group supporting points under major headings.

• D.

Include all related ideas that connect to the main topic.

Concept: Writing business messages

Mastery : 100% Questions : • 10

• 11

• 12

Materials on the concept:

• Writing Business Messages

• Using Bias-Free Language

• Selecting the Active or Passive Voice

• Using Technology to Compose and Shape Your Messages

10.

Your friend asks you how to avoid using biased language in a report on her company’s branding strategies. What would your advice be?

• A.

Use man-made instead of artificial.

• B.

Avoid any terms that refer to ethnicity or age.

• C.

Replace actor with actress when referring to women professionals.

• D.

Avoid terms such as woman doctor when mentioning occupations.

11.

When might you prefer using the active voice over the passive voice in business communication?

• A.

To address a problem without assigning blame to an individual

• B.

To convey a message objectively

• C.

To avoid attracting attention to those involved

• D.

To make your writing more direct and personal

12.

What term is used to refer to a standard block of text that is reused in multiple documents?

• A.

Boilerplate

• B.

Pull quote

• C.

Header

• D.

Style sheet

Concept: Completing business messages

Materials on the concept:

• Using Lists to Clarify and Emphasize

• Completing Business Messages

• Margins and Justification

• Using Technology to Produce Your Message

13.

Identify the sentence that is NOT in parallel form.

• A.

Creating schedules and to mentor people are the main parts of the job description.

• B.

To improve productivity we need to eliminate waste and streamline processes.

• C.

Reviewing documents after writing ensures accuracy and consistency.

• D.

We’re the top seller in the Mexican and Brazilian markets.

14.

For what reason would an editor of a political newsmagazine choose to use justified type?

• A.

Producing large gaps between words on the page

• B.

Creating a less formal and more contemporary look

• C.

Avoiding hyphenation of the words at the end of lines

• D.

Allowing more text to fit in a given space

15.

What are lines of text or graphics that are repeated at the top of every page in a document?

• A.

Titles

• B.

Footers

• C.

Headers

• D.

Subheads

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COM 295 Week 3 Knowledge Check

The material presented below is not meant to be a comprehensive list of all you need to know in the content area. Rather it is a starting point for building your knowledge and skills. Additional study materials are recommended in each area below to help you master the material.

Personalized Study Guide Results:

Score: 12 / 12

Concepts Mastery Questions

Types of business documents 100% • 1

• 2• 3

Purposes of business documents 100% • 4

• 5• 6

Conducting research to inform message development 100% • 7

• 8• 9

Developing persuasive messages 100% • 10

• 11

• 12

Concept: Types of business documents

Mastery : 100% Questions : • 1

• 2• 3

Materials on the concept:

• Short and Long Reports

• The Letter of Transmittal

• Format and Layout of Business Documents

• Bibliography

1.

Which page found in short reports provides authorization details and contact information so readers can send in queries?

• A.

The flysheet

• B.

The letter of transmittal

• C.

The endnote

• D.

The executive summary

2.

Taro is writing a memo to the marketing department to remind the team about a meeting. What must be included in his memo?

• A.

The courtesy titles of the people he’s addressing

• B.

A complimentary close

• C.

A signature

• D.

The date

3.

What would you include in the bibliography of a report?

• A.

The names and qualifications of all those who contributed to writing the report

• B.

Only the works that are directly quoted in the report

• C.

Notes that clarify the meaning of a particular word for the reader

• D.

Materials or works the creator of the report referred to while writing it

Concept: Purposes of business documents

Mastery : 100% Questions : • 4

• 5• 6

Materials on the concept:

• Short and Long Reports

• The Letter of Transmittal

• Logical Flaws

• Proposals and Business Plans

• Advice on Writing Proposals

4.

What is useful to keep in mind when writing a short report?

• A.

Short reports are informational but not analytic.

• B.

The table of contents is a compulsory part of short reports.

• C.

The letter of transmittal is an optional component of a short report.

• D.

Short reports deal only with internal company matters.

5.

When does a non sequitur occur within a business proposal?

• A.

When the explanation turns out to be simply a restatement

• B.

When the conclusion reached is based on too little evidence

• C.

When a conclusion is reached that does not follow from the evidence presented

• D.

When an earlier occurrence is incorrectly presented as the cause of a later event

6.

Simone is writing a proposal to an investor to request additional funding for her new business. What can she do in the proposal to increase her chances of securing the funding?

• A.

Minimize the use of topic headings.

• B.

Avoid using indents.

• C.

Use the appendices to include crucial information.

• D.

Be direct and specific about the requirements.

Concept: Conducting research to inform message development

Mastery : 100% Questions : • 7

• 8• 9

Materials on the concept:

• Evaluating Sources

• Finding, Evaluating, and Processing Information

• Search Tips

• Analyzing Numeric Data

7.

What is important to keep in mind when evaluating sources for secondary research?

• A.

Never use sources that are new or relatively unknown.

• B.

Never use sources that could be potentially biased.

• C.

Ensure that the author of your source document has a strong opinion.

• D.

Let your audience know if you cannot verify critical information.

8.

What online search involves using operators such as AND, OR, and NOT?

• A.

A keyword search

• B.

A Boolean search

• C.

A natural language search

• D.

A form-based search

9.

Eva is a market research scientist whose latest client is a paint manufacturing company that has operations in many countries. She is required to find out why the sales of blue paint in a particular country are highest during the months of September and October. These are also the months when the country receives the highest rainfall. Upon further investigation, she finds out that the people in this country paint their doors blue as part of a festival celebrated during the two months. In this scenario, what can Eva classify the connection between high sales and rainfall as?

• A.

Causation

• B.

A correlation

• C.

An interaction

• D.

A conclusion

Concept: Developing persuasive messages

Mastery : 100% Questions : • 10

• 11

• 12

Materials on the concept:

• Organizing Your Information

• Writing Persuasive Messages

• Logical Appeals

• Maintaining High Standards of Ethics, Legal Compliance, and Etiquette

10.

What should you keep in mind when organizing information in order to create a persuasive message?

• A.

With a new audience, use the direct approach.

• B.

Make your message about the sender.

• C.

Expand the scope of your message to include a variety of information.

• D.

Focus on one central problem or opportunity.

11.

What is the process of working from specific evidence toward a general conclusion known as?

• A.

Induction

• B.

Analogy

• C.

Homology

• D.

Deduction

12.

Adam is the digital media manager for Band Box Inc., which is a paid service for online streaming audio. What is he required to do when advertising on websites?

• A.

Include implied claims

• B.

Offer refunds to unsatisfied customers

• C.

Back up all claims with evidence

• D.

Restrict advertisements to interested viewers

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COM 295 Week 3 New Hire Communication

Select a company you are familiar with. Imagine that this company is developing materials to communicate the company culture, process, procedures, and general information for a new hire.

Compose a message for your audience using the three- step process outlined in Ch.10 (pp. 282-287) of Business Communication Today. Demonstrate each step in your communication.

• Planning

o Define the purpose.

o Define the audience.

o Identify the channel(s) of communication and why you selected that channel.

• Writing

o Create the message.

• Completing

o Proofread, revise, and submit.

Click the Assignment Files tab to submit your assignment.

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COM 295 Week 3 Technology and Communications

Based on your Week 3 collaborative learning team discussion:

Write an individual 350-word summary of a specific business communication technology from the list of interests and discuss its present and potential future impact on business communication.

Click the Assignment Files tab to submit your assignment.

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COM 295 Week 4 Knowledge Check

The material presented below is not meant to be a comprehensive list of all you need to know in the content area. Rather it is a starting point for building your knowledge and skills. Additional study materials are recommended in each area below to help you master the material.

Personalized Study Guide Results:

Score: 12 / 12

Concepts Mastery Questions

Types of visuals for presenting data, information, and ideas 100% • 1

• 2• 3

Choosing the right visuals to present data, information, and ideas 100% • 4

• 5• 6

Developing an oral or online presentation 100% • 7

• 8• 9

Using visuals to enhance your presentation 100% • 10

• 11

• 12

Concept: Types of visuals for presenting data, information, and ideas

Mastery : 100% Questions : • 1

• 2• 3

Materials on the concept:

• Designing Visual Communication

• Flowcharts and Organization Charts

• Integrating Visuals with Text

• Bar Charts, Pictograms, and Gantt Charts

1.

In which scenario would you use a flowchart as a visual element?

• A.

You want to indicate the differences among various consumer groups in a target audience.

• B.

You need to show the increase in product quality after implementation of a new process.

• C.

You need to explain the process for a certain activity within your organization.

• D.

You need to indicate the proportion of your company’s profit generated by various departments.

2.

What is the best placement for a visual item in a document?

• A.

Immediately before or after the text it illustrates

• B.

Grouped together with other visuals

• C.

At the end of the document

• D.

In an appendix following the document

3.

Which is a type of bar chart used to identify positive and negative values?

• A.

Deviation bar chart

• B.

Grouped bar chart

• C.

Paired bar chart

• D.

Segmented bar chart

Concept: Choosing the right visuals to present data, information, and ideas

Mastery : 100% Questions : • 4

• 5• 6

Materials on the concept:

• Designing Visual Communication

• Flowcharts and Organization Charts

• Visual Design Principles

• Writing Titles, Captions, and Legends

4.

Adela needs to create a visual that will depict a complex process consisting of decision points. Which is the best option for her?

• A.

A scatter diagram

• B.

A flowchart

• C.

A bar graph

• D.

A pie chart

5.

What should you do when creating a presentation that incorporates visuals?

• A.

To maintain consistency in design, avoid using contrasting colors in charts.

• B.

Avoid styles that use informal balance to arrange content on a slide.

• C.

Use more visuals when trying to overcome a language barrier.

• D.

Use as many visuals as possible to hold the audience’s attention.

6.

Which element of a visual will help you identify its content and aim?

• A.

The index

• B.

The title

• C.

The legend

• D.

The slogan

Concept: Developing an oral or online presentation

Mastery : 100% Questions : • 7

• 8• 9

Materials on the concept:

• Developing Oral and Online Presentations

• Planning a Presentation

• Analyzing the Situation

• Arousing Audience Interest

7.

Identify the activity that is part of the first step in the three-step process of preparing an oral or online presentation.

• A.

Assessing your content and discourse notes

• B.

Preparing supporting visuals and discourse notes

• C.

Mastering your delivery mode and practicing the presentation

• D.

Obtaining information necessary for the presentation

8.

Which of the following is a good seating arrangement for conducting breakout sessions?

• A.

Conference table seating

• B.

Horseshoe seating

• C.

Café seating

• D.

Classroom seating

9.

Hachiro is preparing a presentation that provides an overview of his company and its products. The company only produces environmentally friendly products and is involved in research to generate more green ideas. Hachiro wants to grab his audience’s interest right from the beginning of his presentation. What can he do to achieve this?

• A.

He should speak at length about the company.

• B.

He should pass around a few of the company’s products.

• C.

He should read his presentation from his notes.

• D.

He should speak without using any visuals that could potentially distract his audience.

Concept: Using visuals to enhance your presentation

Mastery : 100% Questions : • 10

• 11

• 12

Materials on the concept:

• Enhancing Presentations with Slides and Other Visuals

• Hyperlinks

• Artwork

• Creating Navigation and Support Slides

10.

Mal is creating a presentation on his company’s brand strategy. Midway through the presentation, he wants to move to a website that contains product reviews. Which of the following should he use to move directly from the presentation to the website?

• A.

A bumper slide

• B.

A moving blueprint

• C.

A title slide

• D.

A hyperlink

11.

Salvatore’s professor tells him to include functional rather than decorative artwork in his presentation. What can Salvatore do to achieve this?

• A.

Add charts and diagrams that support his presentation

• B.

Include artwork that sets the emotional tone for the presentation

• C.

Include clipart in the foreground of his slides

• D.

Remove images that include textual or numerical information



12.

What is the purpose of moving blueprints?

• A.

They contain an outline of the presentation but are not viewed by the audience.

• B.

They contain the title of the presentation and the presenter’s contact details.

• C.

They indicate which sections have already been covered and which sections will be covered.

• D.

They contain hyperlinks or action buttons that lead to other slides in the presentation or to external resources.

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COM 295 Week 4 Persuasive Messages

Pick a product to write a persuasive message about.

Gain instructor approval of your product.

Sell the product to the end consumer and your employer.

Part I

Write a message to persuade your boss to approve capital resources for the product.

Select the appropriate channel for delivering your message based on context, audience, and purpose. Explain why you selected this particular channel.

Part II

Write a sales pitch to the end consumer to sell your product.

Select the appropriate channel for delivering your message based on context, audience, and purpose. Explain why you selected this particular channel.

Click the Assignment Files tab to submit your assignment.

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COM 295 Week 4 Resume

Go to Phoenix Career Services.

Click on Resume Builder.

Build your resume.

Submit the following information to your instructor:

• Your introductory statement, which includes your career objective, qualification summary, or career summary.

• A list of the key skills you included on your resume

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COM 295 Week 5 Persuasive Presentation

Create a presentation based on the Week Four Persuasive Messages Part I assignment. Apply the principles of designing effective slides discussed in the textbook as you develop your presentation. The presentation should include 7 to 10 slides with detailed speaker notes. Include the following:

• Title

• Introduction

• Central idea

• Recommendation

• Benefits

• Impact if product does not sell

• Conclusion

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COM 295 Week 5 Resume Creation and Review (with Summary)

Part I

Go to Phoenix Career Services.

Click on Resume Builder.

Build your resume.

Submit the following information to your instructor:

• Your introductory statement, which includes your career objective, qualification summary, or career summary.

• A list of the key skills you included on your resume

Part II

Find a mentor or colleague (or a family member or a friend) and ask them to review and provide feedback on the resume.

Write a 350- to 700- word summary of the feedback you received. How will you incorporate this feedback into a revision of your resume?

P.S. – feel free to put the summary in the resume document, right below the resume information, that way everything is in one document – you may however, provide the summary of the feedback received as a seperate document. if so, see below:
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