Claudia is a team lead in an organization. One day at work, a team member, Marc, informs Claudia

Claudia is a team lead in an organization. One day at work, a team member, Marc, informs Claudia

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Claudia is a team lead in an organization. One day at work, a team member, Marc, informs Claudia that he wants to speak to her about the problems that he faces at work. Marc tells her that he is being treated unfairly at work and that his colleagues often ridicule him because of his ethnicity. He goes on to say that his disturbed state of mind has caused a dip in the productivity and quality of his work. Claudia does not interrupt him when he is speaking and encourages him to talk openly. She also lets him know that she understands his situation and that his feelings are valid. In this scenario, Claudia is primarily engaged in __________.

defensive listening
passive listening
selective listening
empathic listening
 
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