IT284 Week 8 CheckPoint - Dissecting the Problem


IT 284 Entire Course Link


Write a 200- to 300-word essay in response to the following:

Conflict resolution strategies help minimize the time required for problem solving computer support issues. Address the following:

• Define problem solving in a computer support environment.
• Identify the four-step conflict resolution process and how other problem-solving methods build on this strategy.


Dissecting the Problem
In the time that is required for problem solving computer support issues some people have no idea what a support desk worker has to deal with in working with the public. Most computer support technicians work in a well-lighted, computer lab or a comfortable office.
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