BIS 219 Business Information Systems – UOP Latest

BIS 219
Business Information Systems

Week 1:
Individual Assignment: Information Systems and Software Applications

• Research software applications and information systems available for the various organizational departments within a company, such as accounting, finance, HR, marketing, and management.
• Choose three of the aforementioned organizational departments and prepare a 350- to 700-word essay that provides an overview of these applications and systems.
• Discuss how your selected applications relate to the organizational departments.
• Include an introduction and a conclusion.
• Format your paper according to APA standards.

Week 2:
Individual Assignment: Club IT, Part One

• Resources: Club IT, Part One, reading supplement.
• Prepare a 700- to 1050-word essay that addresses the following:
o Club IT’s mission and primary clientele
o Club IT’s information resources include intranet resources; for example, the password to log-in is clubit. Resources also include the role of the IT department and how its information resources are managed.
o Choose one of the different strategies for competitive advantage listed in Ch. 2 of the Rainer and Turban text, which presents cost leadership, differentiation, innovation, operational effectiveness, and customer orientation. Describe the kinds of information Club IT would need to pursue that strategy.
• Include an introduction and a conclusion.
• Format your paper according to APA standards.

Week 3:
Learning Team Assignment: Amazon.com Evolution

• Resources: Ch. 1 of Introduction to Information System.
• Prepare a 700- to 1,050-word essay describing Amazon’s strategy in which you address the following:
o Discuss whether the company is moving away from its core competency of being a leading online retailer.
o Present areas where Amazon.com is competing with Google™ and Microsoft®, and whether competition is a wise strategy.
o Address the uses of the Amazon.com database: possible data management issues; and the relationship amongst Amazon’s data, information, and knowledge.
o Describe how Amazon.com uses e-business and e-commerce for B2B and B2C.
• Include an introduction and a conclusion.
• Format your paper according to APA standards.

Week 4:
Individual Assignment: Club IT, Part Two

• Resources: Club IT, Part One; Club IT, Part Two
• Evaluate the IT status of the business using the information you have gathered from your review of the Club IT Web site and interviews with Ruben and the staff.
• Prepare a 700- to 1,050-word essay including the following:
o Identify three business problems that you see at Club IT.
o Evaluate Club IT’s resources, customers, and supply chain.
o Provide three detailed IT solutions to resolve the three problems.
o Incorporate enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) software into your solutions.
o Discuss how the various departments within Club IT may use your solutions.
• Include an introduction and a conclusion.
• Format your paper according to APA standards.

Week 5:
Individual Assignment: Club IT, Part Three

• Resources: Club IT, Part One; Club IT, Part Two; Club IT, Part Three.
• Prepare a 4- to 7-slide PowerPoint® presentation addressing the following:
o Identify the ROI and NPV of the wireless order-taking system. Discuss some of the intangibles Lisa needs to consider and make a recommendation as to whether Lisa should order such a system.
o Research some executive dashboard products, identify information that Lisa and Ruben would likely find useful presented in a dashboard, and how they would use the information. Make recommendations as to which product you would recommend for Club IT.
o Choose one of the technology project development methodologies described in the readings and explain how you would go about the systems analysis effort. Identify what information is needed for whom, when, and in what format. Additionally, consider what major stakeholders you would interview, and how you would proceed to gather information to make an informed decision.
o Provide a description of how you envision this project would proceed through the systems development life cycle—what would happen in each phase?

Learning Team Assignment: Where Did You Find that Book?

• Resources: Case Study 7-1 of Managing and Using Information Systems
• Prepare a 10- to 15-slide PowerPoint® presentation with speaker notes based on the comparison of the three bookstores in which you address the following:
o Define the business models of all three of the bookstores and discuss how all are competing with each other.
o Contrast the Web sites of the three bookstores.
o Discuss how all three of the book stores address ethical, legal, and security issues.
o Identify the communication technologies used by each bookstore.
• Include appropriate graphics to highlight major points.
• Format your slides with bullets and use no more than seven sentences per slide.

Final Exam:

1. _____ relates to any computer-based tool people use to work with information and to support the information processing needs of the organization.
a. IT architecture
b. IT infrastructure
c. IT (Information Technology)
d. Information systems (IS) Objective: Identify components of a database.

2. _____ are designed to correct a lack of communications among _____.
a. Office automation systems, expert systems
b. Transaction processing systems, functional area IS
c. ERP systems, functional area IS
d. Dashboards, office automation systems Objective: Describe roles of the information systems department.

3. A listing of all courses offered at your university would be considered _____, where a listing of all courses required in your major along with the credit hours and prerequisite requirements would be considered _____.
a. information, data
b. knowledge, information
c. information, knowledge
d. data, information
Week Two: Data gathering, storage, and uses Objective: Recognize data management issues.

4. Which of the following is not a source for external data?
a. Commercial databases
b. Corporate databases
c. Sensors
d. Satellites
Objective: Identify components of a database.

5. Place the following members of the data hierarchy in the correct order:
a. Bit, byte, field, record, database, file
b. Bit, field, byte, record, file, database
c. Byte, bit, record, field, database
d. Bit, byte, field, record, file, database
Objective: Describe the relationship between data, information, and knowledge.

6. _____ is a formal approach to managing data consistently across an entire organization.
a. Database management
b. Enterprise information management
c. Data warehousing
d. Data governance
Objective: Compare e-business and e-commerce.

7. Electronic commerce provides opportunities to do all of the following except:
a. Companies expand their reach
b. Companies expand at relatively high cost
c. Companies put rich information on their websites
d. Companies increase market share
Week Three: How Businesses Use Information Objective: Describe enterprise resource planning systems.
8. integrate the planning, management, and use of all of an organization’s resources, and are designed to tightly integrate the functional areas of the organization.
a. Transaction processing systems
b. Supply chain management systems
c. Functional area IS
d. ERP systems
Objective: Explain how functional areas use information systems.

9. The Toyota® Production System has:
a. Enabled the company to closely match production to customer demand
b. Reduced inventory
c. Enabled the company to implement a pull system in which it purchases parts and supplies only when needed
d. Enabled the company to respond quickly to product defects or changes in customer demand Objective: Identify uses of customer relationship information systems.

1. If you buy a science fiction book from Amazon®, the company’s software will automatically recommend similar books bought by other readers. This is an example of:
a. Cross-selling
b. Up-selling
c. One-to-one marketing
d. Viral marketing
Objective: Identify supply chain components.

11. A company’s organization and processes for distributing and delivering products to its final customers is the
a. Suppliers’ chain
b. External supply chain
c. Upstream portion of the supply chain
d. Downstream portion of the supply chain
Week Four: How Managers Use Information Objective: Explain how managers use information systems.

12. Being a figurehead and leader is part of the _____ managerial role.
a. interpersonal
b. entrepreneurial
c. informational
d. decisional
Objective: Explain information technology project development methodologies.

13. The _____ method measures the effectiveness of management in generating profits with its available assets.
a. net present value
b. cost-benefit analysis
c. return on investment
d. internal rate of return
Objective: Identify information tools for managers

14. Computer support is greatest for which of the following problems?
a. Semistructured and strategic planning
b. Unstructured and operational control *
c. Structured and operational control
d. Semistructured and management control
Objective: Identify the phases of system development life cycle.

15. Which of the following systems acquisition methods results in software controlled by another company, may be difficult to enhance or modify, and may not support desired business processes? a. Systems development life cycle
b. Prototyping
c. End-user development
d. Buy option
Week Five: Ethics and Trends Objective: Identify threats to information security.

16. Gillette® tested radio-frequency identification (RFID) at only 4 stores and four distribution centers for all of these reasons except:
a. To keep costs to a minimum
b. To minimize risk
c. handle the flood of data
d. To study the sweet spot where the RFID tag is placed
Objective: Recognize ethical and legal issues in information technology.

17. _____ involves building an inappropriate trust relationship with employees for the purpose of gaining sensitive information or unauthorized access privileges.
a. Reverse social engineering
b. Hacking
c. Spoofing
d. Social engineering .

Discussion Questions:

Week 1:
DQ1: Many organizations now have a members’ Web site, where customers can keep track of different kinds of information related to the organization, such as Wish Lists or My Favorites. Visit a site that offers this type of service: eBay, Amazon, Dell, and Old Navy are some examples. What types of information does the site collect? How does the business use this information? What kind of competitive advantage, if any, does the business gain in collecting this information?

DQ2: Choose one of the organizational departments of a business: accounting, finance, HR, or otherwise. What is the role of this department? What type(s) of information does the department need? How does the department use that information?

DQ3: Choose one from below (include the complete question in your post):

What are information resources? What types of information resources does a business usually need? Why is it important for a general manager to be knowledgeable about information technology?

Identify the competitive forces in Porter’s model. What affect might these forces have on a business? What can a business do to respond to these forces? (Where did you find information about Porter’s model? How did you find it?)

Week 2:
DQ1: What are some of the issues inherent in managing data? What methods may be used to identify data management issues? As a manager, how would you propose such issues be resolved?

DQ2: What is the relationship amongst data, information, and knowledge? What are the advantages of a knowledge management system? How would a knowledge management system enhance productivity?

DQ3: Choose one from below (include the complete question in your post):

What are B2B and B2C transactions? How do they differ? How does each type of transaction benefit from conducting business using the Internet?

Identify online advertising options. What are the advantages and disadvantages of online ads? Are online ads effective? Explain your answer.

Week 3:
DQ1: Define an enterprise resource planning (ERP) system. What business processes are supported by using an ERP? What are the advantages and disadvantages of using an ERP system?

DQ2: Identify the components of a supply chain. What is the function of supply chain management (SCM)? When problems arise along the supply chain, how may SCM be used to resolve these problems?

DQ3: Choose one from below (include the complete question in your post):

What are the differences between ERP and customer relationship management (CRM) software? In what ways do they complement each other? What is the best use of each?

Differentiate between a functional (or silo) approach and a process approach for operations management. What are the advantages and disadvantages to IT support for these strategies? What changes to a company’s business strategy can occur when IT support increases?

Week 4:
DQ1: Define each of the following methodologies for IT project management: prototyping, rapid applications development (RAD), joint applications development (JAD), and systems development life cycle (SDLC). What are the advantages of each methodology? Which one do you think would be the most beneficial for managing an IT project?

DQ2: What are digital dashboards and management cockpits? What are the capabilities of these information tools? How are global information systems (GIS) and global positioning systems (GPS) being used to expand the information tool kit available to managers?

DQ3: Choose one from below (include the complete question in your post):

Identify the phases of the systems development life cycle (SDLC). Who participates in SDLC? As a manager, how would you deal with potential problems when using this methodology?

You are the CIO and your company needs an application of strategic importance to your firm. What are your options for acquiring the necessary software? What are the advantages and disadvantages of each option? What information would you require to make the best decision for your company?

Week 5:
DQ1: Define Web 2.0. How would you describe Web 2.0 to someone who has not taken a course in information systems? What are the advantages and disadvantages of these new technologies?

DQ2: Choose one from below (include the complete question in your post):

Define Wi-Fi. How is Wi-Fi being used to support mobile computing and m-commerce? How does Wi-Fi affect the use of cellular phones for m-commerce?

What are the three fundamental tenets of a code of ethics? What ethical issues might arise with the widespread use of information systems? What preemptive measures might a business take to avoid ethical problems?

Are there ethical and legal considerations particular to conducting e-commerce? If so, what are these considerations? What measures can businesses adopt to ensure information security in e-commerce transactions?

BIS 219
Business Information Systems

Final Exam # 1
1) Which of the following statements is not correct?
A. Information technology (IT) enables organizations to survive in the face of business pressures.
B. IT requires small investments over a long period of time.
C. Organizations may leverage their platforms to develop web-based applications, products, and services.
D. To succeed in today’s environment, it is often necessary to change business models and strategies.

2) The fact that you practice continuous computing means all of the following except:
A. You can pull information about almost everything from anywhere all the time.
B. You can push your ideas to the web.
C. Your daily routines are exactly the same as students 20 years ago, but you do your tasks much slower and with more effort.
D. You are surrounded by a movable information network.

3) _____ conveys understanding, accumulated learning, and expertise as they apply to a current problem.
A. Information
B. Knowledge
C. Experience
D. Data

4) A set of programs that enable hardware to process data is _____.
A. software
B. database
C. network
D. hardware

5) What was the main problem of Chevron®’s IT organization?
A. Ability to innovate
B. Ability to execute large projects
C. Technical strength
D. Alignment between IT and business strategy

6) A collection of related files, tables, and so forth that stores data and the associations among them is _____.
A. hardware
B. database
C. software
D. network

7) The list of all your purchases from Amazon® would be:
A. data
B. knowledge
C. information
D. experience

8) If Amazon® uses a list of all your purchases to recommend other books to you, then Amazon® is applying its _____.
A. data
B. knowledge
C. information
D. experience

9) _____ is data that have been organized to have meaning and value to a recipient.
A. Data
B. Knowledge
C. Information
D. Experience

10) The end result of the data life cycle is the generation of _____.
A. information
B. knowledge
C. data
D. wisdom

11) What is the most significant benefit of Panasonic®’s new data management system?
A. Cost savings
B. Reduced time required for creating and maintaining product information
C. Improved time-to-market for products
D. Company moved from push inventory model to pull model

12) When customers access a website and make purchases, they generate _____:
A. tracking cookies
B. clickstream data
C. information
D. web data

13) _____ occurs when various copies of the data agree.
A. Data redundancy
B. Data integrity
C. Data isolation
D. Data consistency

14) In the data hierarchy, the smallest element is the _____.
A. character
B. bit
C. record
D. byte

15) _____ occurs when applications cannot access data associated with other applications.
A. Data redundancy
B. Data integrity
C. Data isolation
D. Data consistency

16) A _____ is a logical grouping of characters into a word, a small group of words, or a complete number.
A. file
B. field
C. byte
D. record

17) _____ are fields in a record that have some identifying information but typically do not identify the record with complete accuracy.
A. Attribute keys
B. Secondary keys
C. Primary keys
D. Duplicate keys

18) The data in a data warehouse have which of the following characteristics?
A. Typically retained for a defined, but limited, period of time
B. Coded in different formats
C. Organized by subject
D. Updated in real time

19) The nature of business competition is changing drastically as a result of all of the following except:
A. Companies having difficulty integrating their physical and electronic channels
B. The diversity of electronic commerce-related products and services
C. New online companies
D. The increase in the number of digitizable products

20) J&R Electronics® made a commitment to electronic commerce for all of the following reasons except:
A. The company was slow to pick up on technology trends.
B. The company could leverage its knowledgeable sales staff.
C. The company had only the one physical store.
D. The company was limited by geography.

21) J&R Electronics®’ biggest problem was which of the following?
A. The company’s sales staff was not knowledgeable enough about the company’s products.
B. The company had a limited range of products.
C. The company was limited by its physical location.
D. The company had too many products, which confused customers with too many choices.

22) The characteristics of ERP systems include all of the following except:
A. Include a set of interdependent software modules
B. Provide information necessary to control the business processes of the organization
C. Typically fit an organization’s existing business processes
D. Integrate the planning, management, and use of all resources of the organization

23) _____ are the most successful solutions or problem-solving methods for achieving a business objective.
A. Optimal strategies
B. Best practices
C. Business processes
D. Business functions

24) International Game Technology®’s new ERP system produced all of the following benefits except:
A. ERP system connected the company’s global operations
B. Company maintained its original business processes
C. Company gained flexibility in manufacturing products
D. Integrated the company’s business functions

25) Organizational transactions are typically _____ volume, _____, and _____ to computerize.
A. high, different, difficult
B. high, repetitive, easy
C. low, different, easy
D. low, repetitive, difficult

26) Which of the following is not a characteristic of a transaction processing system?
A. Low computation complexity
B. Mainly internal sources of data
C. High level of accuracy, data integrity, and security
D. Small amounts of data processed

27) Which of the following is not a function of functional area IS?
A. Provides information mainly in reports
B. Supports the managerial tasks of planning, organizing, and controlling operations
C. Provides data from business events to the corporate database
D. Provides information to managers in the functional areas

28) A _____ refers to the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses, to the end customers.
A. manufacturing process
B. business process
C. supply chain
D. demand chain

29) Customer relationship management is based on a simple idea: treat _____ customers _____.
A. bad, poorly
B. good, well
C. all, the same
D. different, differently

30) AT&T® sells telephone services that include local and long-distance service, voicemail service, caller ID, and digital subscriber line access to the Internet. This is a form of:
A. Bundling
B. Cross-selling
C. Customer relationship management
D. Up-selling

31) The _____ refers to erratic shifts in orders up and down the supply chain.
A. supply forecast effect
B. bullwhip effect
C. demand forecast effect
D. inventory effect

32) Distribution or dispersal takes place in which segment of the supply chain?
A. Internal
B. Downstream
C. Upstream
D. External

33) A company’s suppliers, suppliers’ suppliers, and the processes for managing them is the:
A. External supply chain
B. Upstream portion of the supply chain
C. Suppliers’ chain
D. Downstream portion of the supply chain

34) Being an entrepreneur, disturbance handler, and negotiator is part of the _____ managerial role.
A. entrepreneurial
B. informational
C. interpersonal
D. decisional

35) The overall strategy of Eastern Mountain Sports® is
A. Customer satisfaction
B. Rapid expansion of brick-and-mortar stores
C. Cost containment
D. Revenue growth

36) _____ is the process by which organizational goals are achieved through the use of organizational resources.
A. Operations
B. Organizational strategy
C. Organizational decision-making
D. Management

37) The _____ method measures the effectiveness of management in generating profits with its available assets.
A. cost-benefit analysis
B. return on investment
C. net present value
D. internal rate of return

38) The _____ method converts future values of benefits to today’s value by discounting them at the organization’s cost of funds.
A. cost-benefit analysis
B. return on investment
C. net present value
D. internal rate of return

39) Evaluating the benefits of IT projects is more complex than evaluating the costs for all of the following reasons except
A. Benefits are harder to quantify.
B. IT may be used for several different purposes.
C. Probability of obtaining a return from an IT investment is based on the probability of implementation success.
D. Benefits are often tangible.

40) Success in the _____ phase of the decision-making process results in resolving the original problem, and failure leads to a return to previous phases.
A. implementation
B. design
C. intelligence
D. choice

41) _____ is the efficient and effective execution of specific tasks.
A. Operational control
B. Strategic planning
C. Expertise
D. Management control

42) Which of the following is not a reason that managers need IT support?
A. Number of alternatives are decreasing
B. Decisions becoming more complex
C. Need to access remote information sources
D. Decisions made under pressure

43) The _____ that changes are made in the systems development life cycle, the _____ expensive the changes become.
A. sooner, less
B. more frequently, more
C. more extensively, more
D. later, less

44) Which of the following systems acquisition methods results in software controlled by another company, may be difficult to enhance or modify, and may not support desired business processes?
A. Systems development life cycle
B. End-user development
C. Buy option
D. Prototyping

45) Which of the following systems acquisition methods is time-consuming, costly, and may produce excessive documentation?
A. Traditional systems development life cycle
B. End-user development
C. External acquisition
D. Prototyping

46) Which of the following statements is correct?
A. An individual’s right to privacy is absolute.
B. An individual’s right to privacy supersedes the needs of society.
C. Advances in information technologies have not affected individual privacy.
D. It is difficult to determine and enforce privacy regulations.

47) How does society keep owners of electronic bulletin boards from disseminating offensive or untrue content? This is a difficult question because it involves the conflict between _____ on one hand, and _____ on the other.
A. privacy, freedom of speech
B. freedom of speech, privacy
C. ethics, freedom of speech
D. freedom of speech, ethics

48) Which of the following statements is not correct?
A. As with normal first-class mail, employers cannot read employee e-mail.
B. The large majority of organizations monitor employee Internet usage.
C. Employees have limited protection against surveillance by employers.
D. The large majority of organizations use web filtering.

49) Gillette® tested radio-frequency identification (RFID) at only 400 stores and four distribution centers for all of these reasons except:
A. To study the sweet spot where the RFID tag is placed
B. To minimize risk
C. To keep costs to a minimum
D. To handle the flood of data

50) Of the following, which is the major problem with smartphones?
A. Their screens are too small.
B. They are too expensive.
C. They are too slow.
D. They may be used to compromise security.

51) Unfortunately, many managers consider smartphones as only _____, rather than as _____ that can transmit wirelessly.
A. digital cameras, pagers
B. phones, pagers
C. phones, digital cameras
D. digital cameras, phones

52) Your company’s computers have been taken over by an attacker and used to attack another organization’s IS. Your problem is which of the following?
A. Poor service-level agreements
B. Lack of due diligence
C. Poor security policies and procedures
D. Downstream liability

53) What is _____ is not necessarily _____.
A. unethical, legal
B. ethical, illegal
C. illegal, unethical
D. unethical, illegal

54) _____ involves building an inappropriate trust relationship with employees for the purpose of gaining sensitive information or unauthorized access privileges.
A. Social engineering
B. Hacking
C. Reverse social engineering
D. Spoofing

Six additional Final Exams are also attached. Their posting was not possible due to space constraints.
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