BUSI 300 test 1 Liberty University complete answers

BUSI 300 test 1 Liberty University complete answers

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Question 1 A _____ is a small number of people with complementary skills who work together for a common purpose.

Question 2 While listening for information, using an outlining process helps you capture main ideas and supporting subpoints in a logical way.

Question 3 Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. Steve intends to gather maximum information from this discussion including nonverbal cues. In this scenario, which of the following channels of communication should Steve use?

Question 4 According to the older, traditional view of management, _____.

Question 5 _____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems.

Question 6 Which of the following statements is true of Abraham Maslow's concept of a hierarchy of needs?

Question 7 In effective groups, members:

Question 8 Janet is a project manager of Printennia Inc., a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, "This project is crucial. Please inform beforehand if you need to take leave." Janet implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet expressed her message through _____.

Question 9 In the context of levels of communication, internal messages:

Question 10 Read the scenario, and then answer the corresponding question. Your coworker, Caitlin, sends you an email to let you know that recent updates have been made to the accounts receivable database. As you read Caitlin's email, you simultaneously listen to your voice mail messages. Then you send a quick reply to Caitlin to let her know you received her email. Barriers often hinder the communication process. True or False: Listening to voice mail while attempting to read an email is likely to interfere with the communication process.

Question 11 Area I of the Johari Window is called the _____.

Question 12 Chris and Stephanie are friends who reside in two different states. They stay in touch with the help of a computer program that allows them to send messages to each other that both of them can immediately see when they are online. In this scenario, the technology used by Chris and Stephanie is:

Question 13 Writing a passage with a readability index appropriate for the audience guarantees the message will be understood.

Question 14 Identify a true statement about cellphone communication.

Question 15 In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.

Question 16 In the context of dimensions of context, the difference between communication patterns of men and women is attributed to the _____.

Question 17 Writing rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work.

Question 18 Which of the following is true of the topic sentence in a paragraph?

Question 19 Embellishment or exaggeration is justified while communicating information for marketing purposes.

Question 20 Nonverbal messages can be dismissed since they do not contribute to verbal messages.

Question 21 Which of the following statements is true of paragraph lengths?

Question 22 General words keep negative ideas from receiving more emphasis than they deserve.

Question 23 In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.

Question 24 Which of the following is true of the inductive approach of communicating a message?

Question 25 To emphasize an idea in a simple sentence, place it in a dependent clause.

Question 26 Companies are not authorized to monitor the electronic mail of an employee.

Question 27 Zhenyu, a manager at Finertech Inc., needs to inform an employee who reports to him that he was not considered for a promotion. He intends to use a channel of communication that will allow him a great degree of control over his message. In this scenario, which of the following channels of communication should Zhenyu use?

Question 28 Organizational communication is communication that occurs with an organizational context.

Question 29 Which of the following guidelines can help ensure that a meeting is productive?

Question 30 Which of the following is true of the formal communication network?

Question 31 In recent years, developments among U.S. businesses have shifted attention away from the employment of traditional organizational subunits as the only mechanisms for achieving organizational goals and toward the increased use of groups.

Question 32 Alan was being interviewed for the position of business analyst at Amberg Solutions Inc. Susan, the interviewer, looked at him and observed that he was dressed inappropriately and looked disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, which of the following conveyed the message that Alan was not much interested in the job?

Question 33 Groups formed for short-term tasks spend more time on maintenance than on the task.

Question 34 Nonverbal messages universally convey the same meaning to different people.

Question 35 When you listen to obtain information, solve problems, or persuade or dissuade (as in arguments), you are engaged in intensive listening.

Question 36 Which of the following is an advantage of a virtual team?

Question 37 English-speaking readers typically start scanning at the top right side of the main content area of a website.

Question 38 Andy works at Aerial Corp. He has been working very hard and feels that he deserves a pay hike. He seeks a meeting with his manager, Anna, to ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to postpone the meeting with Anna. In this scenario, which of the following dimensions of context influenced Andy's interaction with Anna?

Question 39 Which of the following has a connotative meaning?

Question 40 Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed.

Question 41 _____ is particularly well suited to text messaging because the names of the numbers are also close to the sounds of certain words.

Question 42 Jargon is the buzzword for proper behavior on the Internet.

Question 43 Which of the following is an issue with nonverbal communication?

Question 44 A _____ is a collaborative website that hosts the collective work of many authors.

Question 45 Which of the following is true of concise messages?

Question 46 Which of the following groups is most likely formed for long-term assignments?

Question 47 Martha is writing a letter to a movie producer. She has written a screenplay and wants to share it. Her letter ends with the words "Enclosed please find a copy of the script. Very truly yours, Martha." In terms of readability, what mistake did Martha make in her letter?

Question 48 Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them.

Question 49 Listening for pleasure, recreation, amusement, and relaxation is intensive listening.

Question 50 In the context of positive group roles, a reporter is one who maintains records of events and activities and informs members.

 

The study of cultural space requirements is known as _____.

_____ is primarily feedback to requests and actions of supervisors

Which of the following statements is true about upward communication?

_____ describes interactions between units within an organization on the same hierarchical level

_____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself

Which of the following sentences is true about grapevine communication
Kimi, the CEO of Technosoft Solutions, a multinational corporation based in Tokyo, Japan, decided to pay a visit to the Indian headquarters. Kiko, her personal assistant, sent an instructional email to the human resource manager of the Indian office listing the dos and don'ts ahead of Kimi's visit. Because of differences in culture, the human resource manager was unable to decode Kiko's message properly. In this scenario, the human resource manager was unable to decode the message due to _____.

Jeff hears about a change in the leave policy of the company and shares this information with his colleague Judy. Judy passes on the information to her teammates. A human resource manager overhears the information and makes it clear that no such change will take place in the company leave policy. In this context, the information was exchanged through _____.

Differences in education level, experience, and culture and distractions such as noise, uncomfortable surroundings, and interruptions are examples of:

Which of the following statements is true about teams?

They increase efficiency by eliminating layers of managers whose job was once to pass orders Which of the following statements is true of decentralized decision making?

Javon is explaining a new policy to his staff which prohibits the use of office computers for personal email. Javon is unable to get his message across to his staff because of the noise from the adjacent meeting room. In this scenario, Javon is unable to communicate effectively with his staff because of _____.

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

Mark's marriage to Stephanie was in trouble. He was depressed and spoke to Gladwin, his best friend, about his personal issues. In this scenario, Gladwin was involved in _____.

Which of the following statements is true according to Abraham Maslow's concept of a hierarchy of needs?

In a group, which of the following activities is assumed by the one who takes on the role of a reporter?

Jakeel is a new salesperson with Sensations Inc. He attends a regional sales meeting, followed by a reception. At the reception, he converses with three new salespeople and half an hour later he remembers neither their names nor the topics they discussed. In this scenario, Jakeel has a bad listening habit of _____.

 

A guideline to prepare effective email messages is to _____.

In order to effectively revise and proofread a document, one should

Which of the following statements is true according to Abraham Maslow’s concept of a hierarchy of needs

Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of

_____ is primarily feedback to requests and actions of supervisors

_____ provide virtual communities in which people with shared interests can communicate

When a message begins with a major idea, the sequence of ideas is called _____.

A weblog, or blog, is a type of online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments

Graphs in a document

Text messaging

Written defamatory remarks are referred to as slander

Which of the following is true of email

Wireless communication enables us to communicate voice and high-speed data transmission virtually anytime, anywhere

_____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself

Perception is the part of the communication process that involves how the world looks at us

For sensitive situations, an email is often preferred over a face-to-face encounter

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed

To reduce the sting of an unpleasant thought

Which of the following is true of concise messages

Which of the following dimensions of context refers to the ways time influences interactions

Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them

Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements

Blogs differ from websites in that blogs

Which of the following best describes a deductive paragraph

A best practice to communicate concisely is to

When people listen to obtain information, solve problems, or persuade or dissuade (as in arguments), they are engaged in empathetic listening

According to the older view of management, labeled as theory X by McGregor, management _____.

 

All sentences in a business message should be of approximately the same length

The terms role and status are used interchangeably to indicate the part people play in the organization

Which of the following is true of text chunking in documents

Jeff tells Judy about the possible changes in overtime policy the company is going to adopt.  Although no official announcement has been made, Judy knows someone who works in HR who says changes will be made.  The exchange of information occurs through which communication network

You are about to conduct a formal meeting with 25 attendees in the boardroom. What guide would you use to ensure orderly communication of ideas and participation

Consensus is the collective opinion of a group, even though each member may not agree with every aspect of the decision

Juanita is providing formal feedback to Zhenyu concerning his performance.  This typifies which type of information flow

The writer of a long report that contains many ideas and sections will likely benefit from

The MOST important reason for teams to utilize agendas and minutes is that

Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what

Because graphics are based on numeric data, distortion is not as likely as in text discussion

Which of the following is FALSE concerning teams

The sender of a message should analyze the audience before developing the message in order to do all but which one of the following

Organizing a message before writing it

Employees should set aside their own personal value systems when making ethical decisions for their companies

Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo

Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate

A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company’s

A company's intranet and extranet restrict access only to visitors who have authorization

Which of the following is consistent with McGregor's Theory Y management style

Which of the following is most accurate concerning the use of instant messaging in business situations

Which of the following best describes the appropriate use of euphemisms

Which of the following stages of team development is marked by optimal performance levels

Which of the following is the MOST effective heading in a memo report to employees

Jarrod deleted an email message that documented problems with the company’s safety procedures. In court, this lack of evidence will be likely dismissed as an innocent mistake that is frequently made by employees

Which statement is true concerning connotative meaning

In the sentence “Even though your work was late, we completed the project on time,” the negative information is in a de-emphasized position

Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do

A message that will not likely interest the receiver should be organized in a deductive order

Listening commonly consumes more of a business employee's time than reading, writing, and speaking combined

Most companies prohibit the use of wikis among employees as a form of internal communication

Which of the following is an example of effective use of an enumerated list

Anonymous blog postings can lead to irresponsible behavior, harassment, and gossip

When team members develop strategies and activities that promote goal achievement, the group is most likely in the Storming phase of team development

Major distinctions between a group and a team are the members' cooperative attitude and level of commitment

When composing an email message

Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action

Text messaging is a social communication tool and not applicable for business communication

Guidelines for effective meetings include

Under the Electronic Communications Privacy Act, employers need only provide a legitimate business reason for monitoring employee email communication and are not required to notify employees of the monitoring

A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive

Cho needs to prepare a short report detailing his company’s progress in implementing an new customer tracking system.  As plans his message, what is the first step he should think through in the planning and preparing process

Preeti is having a business lunch with Jose to discuss the downsizing of the manufacturing plant in South America. Preeti is expecting an important call on her cell phone during the lunch and answers her phone several times. Preeti is not listening attentively to Jose most likely because of the following listening problem

Which of the following is true of document headings

You receive an email message from a co-manager concerning the negative performance of an employee. How do you respond

In a flat organization structure, communicating among the cross-disciplinary teams becomes more important than upward and downward communication

After earning a scholarship for your superior grades in school, you receive a congratulatory letter from the dean. This communication interaction would be considered

Bullets are usually preferred over numerals in a document list unless sequence is important

While all actions that are ethical are legal, some actions that are legal may not be ethical

A limitation of language translation is that some words do not have an equivalent meaning in another language

Which of the following best describes a deductive paragraph

Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company

Sandra is a manager at Starlight Inc. She wants to upgrade the quality of Starlight’s products. She calls for a meeting with the technical experts of her company and asks for suggestions on how to achieve this goal. She gathers information by listening to each of the experts. In this scenario, Sandra is involved in _____.

Social networking sites are for communities of people who share common interests or activities

Writing a message with a readability index appropriate for the audience guarantees the message will be understood

Downward communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

A _____ brings together employees from various departments to solve a variety of problems, such as productivity issues, contract estimations and planning, and multidepartment difficulties

Face-to-face communication provides opportunities to facilitate feedback and establish a personal focus

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

The best known instant messaging programs are expensive and require special hardware to run them

Which of the following is true of the inductive approach of communicating messages

A(n) _____ is an emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others

Denotative words may be more easily misinterpreted than connotative words

In a document, numerals are typically preferred over bullets unless the sequence of the items in the series is critical

A(n) _____ involves a dynamic workplace with leaders who stimulate innovation

English-speaking readers typically start scanning at the top right side of the main content area in a Website

The process of identifying central ideas and details and arranging them in the right sequence is known as _____.

The social context refers to the nature of the relationship between two communicators as well as who is present

Andy works at AZ Corporation. He has been working very hard and feels he deserves a pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to delay the meeting with Anna for a while. Which of the following dimensions to context influenced Andy’s interaction with Anna

Which of the following statements is true about teams

Mustafa is the president of ZoneIn Industries Inc., a company that manufactures PVC pipes and fitting. Due to losses incurred by the company, Mustafa reduced a major portion of the workers’ pay and called it “temporary economic adaptation.” The term used to represent the cutback exemplifies a:

Written defamatory remarks are referred to as _____.

Supportive behavior is characterized by a leader’s giving detailed rules and instructions and monitoring closely that they are followed

According to the transactional process model, two parties involved in a communication encounter are communicating at different times.

For sensitive situations, an email is often preferred over a face-to-face encounter

Which of the following is true of concise messages

_____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

Which of the following is true of nonverbal communication

Overuse of visual enhancements will cause a document to appear cluttered and will defeat the purpose of creating an appealing, easy-to-read document

Perception is limited by previous experiences and attitudes toward the sender of the message

A(n) _____ is a type of online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed

_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports

Zhenyu, a manager at Finertech, wants to inform an employee that he was not considered for a promotion. He wants to use a channel of communication that will allow him a great degree of control over his message. Which of the following channels of communication should Zhenyu use to maintain a high degree of control over his message

Sentences in subjunctive mood

Which of the following is true about downward communication

Writing rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work

Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance

Abdul works as a team leader in Chrysum Corp. He was assigned the task of overseeing operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone informing callers that he is away from home and would return their calls once he returned. The technology used by Abdul is an example of:

Spoken defamatory remarks are referred to as _____.

Which of the following statements is true of decentralized decision making

Graphs in a document

Zelda is the founder of Green House, a nongovernmental organization for orphans. Since the NGO was running short of funds, she decided to write to business owners and major corporations in the city for funds. She realized that writing a solicitation for a charity project to a small business owner is different than a request to a representative from a major corporation. Which of the following audience characteristic is Zelda considering?

The study of body language is known as chronemics

Organizational culture does not impact the type, amount, or quality of communication in an organization

Similar to a blog in structure and logic, a wiki

Reading a document from right to left helps reduce reading speed, allowing an individual to concentrate deliberately on each word

Which of the following is a disadvantage of virtual teams

In a group, which of the following activities is assumed by the one who takes on the role of a reporter

Business communicators normally use active voice more heavily than passive voice because active voice

 

Because graphics are based on numeric data, distortion is not as likely as in text discussion

An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions

Fraud refers to errors that can occur in interpreting persuasive messages

A limitation of language translation is that some words do not have an equivalent meaning in another language

In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels

Text messaging is a social communication tool and not applicable for business communication

“When you complete the assignment” is an example of

A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations

Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?

Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening

Though people around the world speak different languages, nonverbal communication, such as gestures and facial expressions, generally has the same meanings to all cultures

Email is a channel of choice for business messages that must be sent to several recipients in a timely manner

The use of doublespeak may be either deliberate or unintentional

In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them

Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity

By adapting its products to fit a more culturally diverse group of consumers, Hallmark Cards, Inc. has demonstrated the need to analyze its audience

Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of

Bullets are usually preferred over numerals in a document list unless sequence is important

A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive

Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases

Which of the following is not a web 2.0 technology

Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action

When ABC Company makes a legal decision that complies with contractual agreements, one can accurately assume that it is an ethical decision because it is legal

Which of the following is appropriate etiquette when listening

Which of the following is NOT an effective attitude when revising and proofreading documents

A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company’s

Which of the following channels is NOT relatively inexpensive

In business documents, a general rule for readability is that paragraphs normally should be

The way that time influences interactions is which dimension of context

When communicating with a colleague about the hiring or firing of an employee, you would be well advised to not use a cell phone

Barriers, or interferences, to communication can be completely overcome by skilled communicators

Supervisor Janet tells Juan, "Don't be late for work." Janet's probable metacommunication is

The politician seeking re-election referred to the importance of “revenue enhancements” for providing additional community services. This is an example of

The readability level of a passage is affected by the length of the sentences and difficulty of the words.

While all actions that are ethical are legal, some actions that are legal may not be ethical

Robin, task force chair, tells team member Aaron "your proposed solution to THIS problem is great." Robin's probable metacommunication to Aaron is

Which of the following is the MOST effective heading in a memo report to employees?

Which of the following best describes the common attitude that those from the U.S, Canada, and northern Europe have about the concept of time?

Email and cell phone calls are preferred channels for communicating information that is private or sensitive

Because e-mail messages are written efficiently, they should be organized in a direct, deductive style

If an audience may be antagonized by the main idea of a message, the deductive approach is preferred

 

Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases?

As vice president of sales, you would like to send company personnel a good-news message about the company's first quarter sales results. Which of the following would be the best subject line for your message?

When using instant messaging, spelling and grammar matter less than when using e-mail

Aricelli is in charge of writing for the web page of her service organization. Which of the following should she avoid when writing for a web audience

What proofreading procedure should Anthony use when proofreading a technical support manual

When communicating with a colleague about the hiring or firing of an employee, you would be well advised to not use a cell phone

A good rule of thumb when composing web pages is to use as many graphics as possible, and the bigger the better

Which of the following is true of cell phone communication

According to the situational leadership model, a leader who listens, communicates, recognizes, and encourages is demonstrating directive behavior

The politician seeking re-election referred to the importance of “revenue enhancements” for providing additional community services. This is an example of

Given the informality of a business email message, grammar and spelling are not as critical as they might be in a business letter

Writer’s pride of ownership is a desirable characteristic that results when the business writer takes sole responsibility for checking the accuracy of material he/she has written

Enumerated or bulleted lists

Which of the following sentences illustrates passive voice

Which of the following is NOT a benefit of e-mail

The “grapevine” is a part of an organization’s formal communication network and should be used effectively

The single most important aspect of successful teamwork is

Talking headings recap the information presented in the preceding paragraph

Which of the following best describes the appropriate use of euphemisms

Communication in successful work teams

Which of the following demonstrates a proper sensitivity in wording

Given enough time, all groups advance through the four stages of team development that include forming, storming, norming, and performing

Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening

Which of the following statements about nonverbal messages is FALSE

Most companies prohibit the use of wikis among employees as a form of internal communication

Which of the following is typically true of work teams

Because graphics are based on numeric data, distortion is not as likely as in text discussion

Juanita is providing formal feedback to Zhenyu concerning his performance.  This typifies which type of information flow

Which of the following is an adequate reason for choosing passive voice

Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action

Which of the following is true concerning Maslow’s theory

An effective communicator of a message develops the message from the receiver's viewpoint which is a "you attitude" rather than a "me attitude.”

Which of the following sentences illustrates passive voice

Robin, task force chair, tells team member Aaron "your proposed solution to THIS problem is great." Robin's probable metacommunication to Aaron is

The ____ communication channel is created by management to control individual and group behavior and to achieve the organization’s goals

Which of the following is NOT a technique for linking sentences

Organizational culture has little impact on the type, amount, or quality of communication in an organization

Which of the following statements is ethically questionable

In Total Quality Management (TQM) programs, the emphasis is on

You are about to conduct a formal meeting with 25 attendees in the boardroom. What guide would you use to ensure orderly communication of ideas and participation

Which of the following statements about language translation is FALSE

Which of the following sentences best expresses the receiver's point of view

If an audience may be antagonized by the main idea of a message, the deductive approach is preferred

Which of the following are NOT barriers to intercultural communication

The most important message in the Johari Window theory is that

When writing a business message, you generally should generally

Email is a channel of choice for business messages that must be sent to several recipients in a timely manner

Hong’s memo that describes new steps for merchandise returns should include which of the following techniques for emphasis

Supporting your view with objective facts is part of being an ethical communicator

Which of the following is NOT an advantage of a company weblog

 

Which of the following is true of document headings?

Cho needs to prepare a short report detailing his company’s progress in implementing an new customer tracking system.  As plans his message, what is the first step he should think through in the planning and preparing process?

Which of the following is true concerning instant messaging (IM)?

Which of the following is NOT a technique for linking sentences

Which of the following is a characteristic of Total Quality Management (TQM)?

Jakeel is a new sales representative with Sensations, Inc. He attends a regional sales meeting, followed by a reception. He converses with three new sales people and an hour later forgets their names. This is an example of the following bad listening habit

In the sentence “Even though your work was late, we completed the project on time,” the negative information is in a de-emphasized position

Which of the following statements is MOST sender-centered

A task force is an example of a long-standing team or group

 

Createsols is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who is to take blame for the project's failure. Amy, the project lead, requested everyone to stop pointing fingers at others and to calm down. In this scenario, Amy was playing the role of a _____ in the meeting

Which of the following is an advantage of face-to-face meetings?

_____ allows companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel

According to the older view of management, labeled as theory X by McGregor, management _____.

_____ is characterized by the leader’s giving detailed rules and instruction and monitoring closely that they are followed

In Total Quality Management (TQM) programs, the emphasis is on:

Which of the following is an accurate statement about casual listening?

Which of the following does communicating ethically involve?

The process of identifying central ideas and details and arranging them in the right sequence is known as _____.

Which of the following is true of face-to-face communication?

A(n) _____ involves a dynamic workplace with leaders who stimulate innovation

Which of the following dimensions of context refers to the ways time influences interactions?

When a message withholds a major idea until accompanying details and explanations have been presented, the sequence is called _____.

Andy works at AZ Corporation. He has been working very hard and feels he deserves a pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to delay the meeting with Anna for a while. Which of the following dimensions to context influenced Andy's interaction with Anna?

Alan, the CEO of Techosoft Solutions, was requested by Jack, a student at Woodhouse Elementary School, to share some information about his company for his project report. Alan used simple words and gave simple basic facts about his company when responding to Jack. Alan would have worded his response in a different way if he was responding to an adult. Which of the following audience characteristics is Alan considering?

Which of the following is true of outlining before communicating complex messages?

In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.

Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company

When a message begins with a major idea, the sequence of ideas is called _____.

 

1. People communicate to satisfy needs in both their work lives and their private lives. (A) True (B) False

2. Entertainment is a common purpose of communication in the workplace, whereas informing and persuading are not. (A) True (B) False

3. Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior. (A) True (B) False

4. An effective communicator anticipates possible breakdowns in the communication-the unlimited ways a message can be misunderstood. (A) True (B) False

5. According to the transactional process model, two parties involved in a communication encounter are communicating at different times. (A) True (B) False

6. In an ideal communication situation, one party would be able to encode his or her message in such a way that it would create barriers for the receiving party to decode the message. (A) True (B) False

7. The inaccuracy of the grapevine has more to do with the message output than with the input. (A) True (B) False

8. Downward communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart. (A) True (B) False

9. Downward communication is a type of communication that is generally a response to requests from supervisors. (A) True (B) False

10. Learning about other cultures and developing sensitivity will help maximize ethnocentric relations when dealing with other cultures (A) True (B) False

11. The study of body language is known as chronemics. (A) True (B) False

12. A limitation of language translation is that some words do not have an equivalent meaning in other languages. (A) True (B) False

13. Teams prevent companies from drawing on the skills and imagination of a whole workforce. (A) True (B) False

14. In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization. (A) True (B) False

15. Grouping employees into a team structure guarantees that employees will automatically function as a team. (A) True (B) False

16. Differences in education level, experience, and culture and distractions such as noise, uncomfortable surroundings, and interruptions are examples of: (A) synergy. (B) interference. (C) kinesics. (D) chronemics.

17. Kimi, the CEO of Technosoft Solutions, a multinational corporation based in Tokyo, Japan, decided to pay a visit to the Indian headquarters. Kiko, her personal assistant, sent an instructional email to the human resource manager of the Indian office listing the dos and don'ts ahead of Kimi's visit. Because of differences in culture, the human resource manager was unable to decode Kiko's message properly. In this scenario, the human resource manager was unable to decode the message due to _____. (A) synergy (B) chronemics (C) interference (D) proxemics

18. Javon is explaining a new policy to his staff which prohibits the use of office computers for personal email. Javon is unable to get his message across to his staff because of the noise from the adjacent meeting room. In this scenario, Javon is unable to communicate effectively with his staff because of _____. (A) interference (B) synergy (C) bureaucracy (D) proxemics

19. Which of the following is true of a formal communication network? (A) It has a reputation for being speedy but inaccurate. (B) It continuously develops as people interact within the system to accommodate their social and psychological needs. (C) It is dictated by the managerial, technical, cultural, and structural environment of the organization. (D) It undergoes continuous change and does not parallel the organizational chart.

20. Which of the following sentences is true about grapevine communication? (A) It is inaccurate because of its input rather than its output. (B) It carries formal messages within an organization. (C) It passes a message in single file from person to person until it finally reaches the end of the line. (D) It has a reputation for being slow but accurate.

21. Jeff hears about a change in the leave policy of the company and shares this information with his colleague Judy. Judy passes on the information to her teammates. A human resource manager overhears the information and makes it clear that no such change will take place in the company leave policy. In this context, the information was exchanged through _____. (A) formal communication (B) upward communication (C) external communication (D) grapevine communication

22. _____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart. (A) Upward (B) Horizontal (C) Downward (D) Lateral

23. Which of the following is true about downward communication? (A) It keeps management informed about the feelings of lower-level employees. (B) It involves risk to an employee and is dependent on trust in the supervisor. (C) It enables employees to learn about the quality of their job performance. (D) It helps management identify both difficult and potentially promotable employees.

24. Chantell is the manager of the claims department in a large insurance company. She has a onehour meeting with her staff to explain the new claim form which the company will use next month. This is an example of which type of organizational communication? (A) Upward communication (B) Downward communication (C) Horizontal communication (D) Lateral communication

25. Juanita, a manager at Green Apple, a multinational corporation, is providing formal feedback to Zara concerning her performance. This typifies which type of information flow? (A) Downward communication (B) Upward communication (C) Lateral communication (D) Horizontal communication

26. _____ is primarily feedback to requests and actions of supervisors. (A) Downward communication (B) Upward communication (C) Horizontal communication (D) Lateral communication

27. Which of the following statements is true about upward communication? (A) It provides a depth of expertise that is unavailable at the individual level. (B) It includes people inside and outside an organization. (C) It involves employees getting frequent feedback from managers. (D) It involves risk to an employee and is dependent on trust in the supervisor.

28. _____ describes interactions between units within an organization on the same hierarchical level. (A) Horizontal communication (B) Upward communication (C) Downward communication (D) External communication

29. _____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself. (A) Proxemics (B) Kinesics (C) Chronemics (D) Ethics

30. A supervisor at a manufacturing plant is told to dump chemicals used in the refining process rather than dispose of them properly according to safety regulations. The owner of the company insists that the chemicals are not harmful to the environment. The supervisor knows that the dumping is illegal, but he knows that he will lose his job if he reports the problem to authorities at the Environmental Protection Agency. This is an example of which potential cause of unethical behavior? (A) Obsession with personal advancement (B) Expectation of not getting caught (C) Uncertainty about whether an act is wrong (D) Unwillingness to stand for what is right

31. Which of the following is true of stereotyping? (A) It provides a depth of expertise that is unavailable at the individual level. (B) It promotes team functioning by removing process barriers. (C) It influences the way we interact with members of another group. (D) It aids communication by categorizing cultures into distinct groups that have similarities.

32. The study of cultural space requirements is known as _____. (A) chronemics (B) proxemics (C) kinesics (D) haptics

33. Which of the following statements is true of telecommuting? (A) It reduces communication effectiveness. (B) It decreases interaction among employees. (C) It decreases work flexibility. (D) It reduces travel time.

34. Which of the following statements is true of decentralized decision making? (A) It paves the way for effective downward communication. (B) It presents information and persuasive messages to large and small teams. (C) It enables teams to communicate in a peer-to-peer fashion. (D) It enables teams to follow traditional lines of authority.

35. Which of the following statements is true about teams? (A) They lead to decreased interaction between employees and management. (B) They increase efficiency by eliminating layers of managers whose job was once to pass orders downward. (C) They prevent a company from drawing on the skills and imagination of a whole workforce. (D) They decrease the cost-effectiveness when companies deliver services.

36. Which of the following is an advantage of virtual teams? (A) Competent team members (B) Increased productivity (C) Greater access to various communication media (D) Increased communication effectiveness

37. Which of the following is a disadvantage of virtual teams? (A) Limited market opportunities (B) Decreased knowledge transfer among employees (C) Incompetent team members (D) Decreased productivity

 

1. Email reduces "telephone tag" and unnecessary telephone interruptions caused when delivering messages that are unlikely to require a verbal response. (A) True (B) False

2. Social networking sites are websites that provide virtual communities in which people with shared interests can communicate. (A) True (B) False

3. The best known instant messaging programs are expensive and require special hardware to run them. (A) True (B) False

4. English-speaking readers typically start scanning at the top right side of the main content area in a Website. (A) True (B) False

5. A weblog, or blog, is a type of online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments. (A) True (B) False

6. Traditional websites differ from blogs in that these websites are dynamic, with rapidly changing content that does not require authorization to post. (A) True (B) False

7. Unlike a blog, a wiki allows anyone to edit, delete, or modify content, even the work of previous authors. (A) True (B) False

8. Social networking sites are for communities of people who share common interests or activities. (A) True (B) False

9. Given the informality of a business email message, grammar and spelling are not as critical as they might be in a business letter. (A) True (B) False

10. Voice mail technology prohibits flexibility in staying in touch without the aid of a computer and increases telephone tag. (A) True (B) False

11. Cellphone communication has been shown to dramatically improve performance among salespersons by improving their outreach to clients. (A) True (B) False

12. The radio frequencies that transmit voice signals from a cellphone cannot be picked up by other equipment. (A) True (B) False

13. For sensitive situations, an email is often preferred over a face-to-face encounter. (A) True (B) False

14. Wireless communication enables us to communicate voice and high-speed data transmission virtually anytime, anywhere. (A) True (B) False

15. Voice input and output technology offers the ability to communicate through a computer system only with a keyboard. (A) True (B) False

16. _____ is a tool used to send a single message to several recipients and when communication is required 24 hours a day, 365 days a year. (A) Email (B) Netiquette (C) Text messaging (D) Weblog

17. Which of the following is true of email? (A) It increases "telephone tag" and unnecessary telephone interruptions caused when delivering messages that are unlikely to require a verbal response. (B) It is often too slow for communicating timely information. (C) It can only be sent to one recipient at a time. (D) It facilitates the fast, convenient flow of information among users at various locations and time zones.

18. _____ provide virtual communities in which people with shared interests can communicate. (A) Voice mails (B) Social networking sites (C) Electronic mails (D) Text messages

19. _____ is a real-time email technology that blends email with conversation. The sender and receiver who are online at the same time can type messages that both see immediately. (A) Blogging (B) Voice mail communication (C) Text messaging (D) Instant messaging

20. A guideline to prepare effective email messages is to _____. (A) provide a descriptive subject line (B) avoid restating the subject in the body of the message (C) focus on multiple topics in a single message (D) avoid using graphic highlighting in the content

21. Identify a guideline for using email effectively. (A) Send messages to convey anger. (B) Do not contribute to email overload. (C) Send messages that are formatted. (D) Do not use separate accounts for receiving messages.

22. Chris and Stephanie are friends who stay in two different states. They stay in touch with the help of a computer application that allows them to send messages that both can immediately see when they are online. This technology is an example of: (A) blogging. (B) emailing. (C) text messaging. (D) instant messaging.

23. Text messaging: (A) puts an even greater premium on conciseness. (B) allows the sender to know when someone is available to respond immediately. (C) reduces unnecessary telephone interruptions when delivering messages that are unlikely to require a verbal response. (D) provides virtual communities in which people with shared interests can communicate.

24. Which of the following is a Web 2.0 technology? (A) Instant messaging (B) Text messaging (C) Wiki (D) Email

25. Unlike web pages, social media: (A) prohibits users from generating their own content. (B) enables people to connect online and have a conversation. (C) discourages online interaction. (D) requires authorization before posting.

26. A(n) _____ is a type of online journal typically authored by an individual and does not allow visitors to change the original posted material, but to only add comments. (A) voicemail (B) email (C) weblog (D) website

27. Stuart is agitated by the political developments in his country in the last couple of months and decides to air his views. He hosts the concerns online and allows users to post comments by filling a simple online form from their browsers. The technology used in this scenario is an example of: (A) text messaging. (B) instant messaging. (C) blogging. (D) emailing.

28. Blogs differ from websites in that blogs: (A) enable people to connect online and have a conversation. (B) allow visitors to change the original posted materials. (C) are dynamic, with rapidly changing content that does not require authorization to post. (D) must abide by copyright laws.

29. A feature of blogs is that they: (A) allow visitors to change the original posted material. (B) can store knowledge in searchable archives for future use. (C) do not allow visitors to add comments. (D) require authorization to post content.

30. A(n) _____ is a collaborative website that hosts the collective work of many authors. (A) weblog (B) wiki (C) social networking site (D) collocated site

31. Similar to a blog in structure and logic, a wiki: (A) requires authorization to post content. (B) allows anyone to edit, delete, or modify content, even the work of previous authors. (C) permits users to post comments. (D) serves as a digital soapbox, providing a platform for airing opinions.

32. Voice mail technology: (A) increases telephone tag. (B) allows flexibility in staying in touch without the aid of a computer. (C) allows visitors to change the original posted message. (D) provides a platform for people with shared interests to communicate.

33. When Jack tried calling Steve, he received a prerecorded message requesting him to leave a message for Steve. This technology is an example of: (A) voice mail communication. (B) email communication. (C) instant messaging. (D) text messaging.

34. Abdul works as a team leader in Chrysum Corp. He was assigned the task of overseeing operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone informing callers that he is away from home and would return their calls once he returned. The technology used by Abdul is an example of: (A) text messaging. (B) social networking. (C) cellphone communication. (D) voice mail communication.

35. Which of the following is true of cellphone communication? (A) It significantly diminishes the ability to communicate when away from the office. (B) It improves performance among salespersons by improving their outreach to clients. (C) It prohibits radio frequencies that transmit voice signals to be picked up by other equipment. (D) It reduces costs when communicating with people located in several time zones.

36. Which of the following is true of wireless communication? (A) It diminishes a user's ability to communicate when away from office. (B) It allows a user to interact only with the aid of a computer. (C) It enables a user to communicate voice and high-speed data transmission virtually anytime, anywhere. (D) It enables a user to send messages only when the recipient is within speaking distance.

37. Voice input and output technology: (A) offers the ability to communicate through a computer system without a keyboard. (B) allows flexibility in staying in touch without the aid of a computer. (C) allows two users to interact only when they are within speaking distance of each other. (D) increases telephone tag and causes telephone interruptions when delivering messages.

 

Which of the following is true of wireless communication

Unlike web pages, social media

_____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart

Outlining increases the chance of leaving out an essential idea or including an unessential idea

In a document, enumerated or bulleted lists

Business communicators normally use passive voice more heavily than active voice because passive voice conveys ideas more vividly

_____ is characterized by the leader’s giving detailed rules and instruction and monitoring closely that they are followed

According to the transactional process model, two parties involved in a communication encounter are communicating at different times

To emphasize an idea, place it in a dependent clause

The best known instant messaging programs are expensive and require special hardware to run them.

Which of the following is true of face-to-face communication

In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions

In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization

Which of the following is true of outlining before communicating complex messages

Denotative words may be more easily misinterpreted than connotative words

A receiver’s reaction to a message is strongly influenced by the sequence in which ideas are presented

The study of body language is known as chronemics

Business communicators normally use active voice more heavily than passive voice because active voice

Organizational culture does not impact the type, amount, or quality of communication in an organization

Unlike a blog, a wiki allows anyone to edit, delete, or modify content, even the work of previous authors

_____ represents the collective opinion of a group, or the informal rule that all team members can live with at least 70% of what is agreed upon

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words

 

1. Organizational culture does not impact the type, amount, or quality of communication in an organization. (A) True (B) False

2. In a corporate culture, market culture takes place in a dynamic workplace with leaders who stimulate innovation. (A) True (B) False

3. The social context refers to the nature of the relationship between two communicators as well as who is present. (A) True (B) False

4. Face-to-face communication provides opportunities to facilitate feedback and establish a personal focus. (A) True (B) False

5. Face-to-face meeting is the most convenient channel for conveying large amounts of information. (A) True (B) False

6. Perception is the part of the communication process that involves how the world looks at us. (A) True (B) False

7. Perception is limited by previous experiences and attitudes toward the sender of the message. (A) True (B) False

8. Ideas are more interesting and appealing if they are expressed from the sender's viewpoint. (A) True (B) False

9. Embellishment or exaggeration is justified when needed for persuasive sales messages. (A) True (B) False

10. Written defamatory remarks are referred to as slander. (A) True (B) False

11. In a communication process, outlining is the process of identifying central ideas and details and arranging them in the right sequence and it should be completed prior to writing. (A) True (B) False

12. Outlining increases the chance of leaving out an essential idea or including an unessential idea. (A) True (B) False

13. A receiver's reaction to a message is strongly influenced by the sequence in which ideas are presented. (A) True (B) False

14. Organizing a message first will ensure that ideas are presented clearly and logically and all vital components are included. (A) True (B) False

15. Inductive organization of a message can be especially effective if the main idea confirms the conclusion the audience has drawn from the preceding details. (A) True (B) False

16. Ross is the CEO of IO Technological Solutions (IOTS), a multinational company. Ross stresses on a decentralized working environment and is very friendly with his staff. In board meetings, he stresses that every top level employee at IOTS should focus on building a personal relationship with his or her team members and mentor them to succeed in their work. In this scenario, Ross focuses on a _____ for his company. (A) hierarchy culture (B) market culture (C) clan culture (D) adhocracy culture

17. A(n) _____ involves a dynamic workplace with leaders who stimulate innovation. (A) hierarchy culture (B) market culture (C) clan culture (D) adhocracy culture

18. A(n) _____ is a structured and formalized workplace where leaders act like coordinators or administrators and the focus is on internal aspects of the workplace. (A) hierarchy culture (B) clan culture (C) market culture (D) cultural context

19. Which of the following dimensions of context refers to the ways time influences interactions? (A) The chronological context (B) The social context (C) The cultural context (D) The physical context

20. Andy works at AZ Corporation. He has been working very hard and feels he deserves a pay hike. He wants to seek a meeting with Anna, the manager of AZ Corp., and ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to delay the meeting with Anna for a while. Which of the following dimensions to context influenced Andy's interaction with Anna? (A) The physical context (B) The social context (C) The chronological context (D) The cultural context

21. _____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports. (A) Oral communication (B) Written communication (C) Kinesic communication (D) Haptic communication

22. Which of the following is true of face-to-face communication? (A) It increases the opportunity of processing and remembering a long and complex message. (B) It provides fewer opportunities to facilitate feedback and establish a personal focus. (C) It provides participants a rich source of information, including vocal cues and facial expressions. (D) It provides the sender greater control over the message than written communication.

23. Which of the following is true of nonverbal communication? (A) It is the best channel of communication when a high degree of control is to be maintained over the message sent. (B) It is difficult to interpret for a variety of reasons, mainly because it is not generally considered a coded language. (C) It provides opportunities to facilitate feedback and establish a personal focus. (D) It is an efficient channel of communication when long and complex messages have to be delivered.

24. Zhenyu, a manager at Finertech, wants to inform an employee that he was not considered for a promotion. He wants to use a channel of communication that will allow him a great degree of control over his message. Which of the following channels of communication should Zhenyu use to maintain a high degree of control over his message? (A) A written channel (B) An oral channel (C) A nonverbal channel (D) A kinesic channel

25. _____ is the part of the communication process that involves how we look at others and the world around us. (A) Outlining (B) Perception (C) Coherence (D) Slander

26. Which of the following statements is true about perception of reality? (A) It is limited by our past experiences. (B) It is unaffected by our attitude toward the sender of the message. (C) It is similar among individuals with similar backgrounds. (D) It is constant among people from different generations.

27. Alan, the CEO of Techosoft Solutions, was requested by Jack, a student at Woodhouse Elementary School, to share some information about his company for his project report. Alan used simple words and gave simple basic facts about his company when responding to Jack. Alan would have worded his response in a different way if he was responding to an adult. Which of the following audience characteristics is Alan considering? (A) Rapport (B) Age (C) Economic level (D) Culture

28. Zelda is the founder of Green House, a nongovernmental organization for orphans. Since the NGO was running short of funds, she decided to write to business owners and major corporations in the city for funds. She realized that writing a solicitation for a charity project to a small business owner is different than a request to a representative from a major corporation. Which of the following audience characteristic is Zelda considering? (A) Age (B) Economic level (C) Educational background (D) Culture

29. Written defamatory remarks are referred to as _____. (A) libel (B) slander (C) jargon (D) brevity

30. Spoken defamatory remarks are referred to as _____. (A) jargon (B) brevity (C) libel (D) slander

31. Which of the following does communicating ethically involve? (A) Presenting data in a deductive manner (B) Including an unessential idea (C) Embellishing facts to make ideas sound better (D) Expressing ideas clearly and understandably

32. In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence. (A) interpret (B) organize (C) interfere (D) stroke

33. The process of identifying central ideas and details and arranging them in the right sequence is known as _____. (A) outlining (B) stroking (C) interfering (D) deducing

34. Which of the following is true of outlining before communicating complex messages? (A) It ensures that insignificant points will appear at emphatic positions. (B) It saves time in structuring ideas in their proper sequence. (C) It permits concentration on more than one phase at a time. (D) It increases the chance of leaving out essential ideas.

35. When a message begins with a major idea, the sequence of ideas is called _____. (A) inductive (B) deductive (C) intuitive (D) tentative

36. When a message withholds a major idea until accompanying details and explanations have been presented, the sequence is called _____. (A) inductive (B) deductive (C) proxemic (D) kinesic

37. Which of the following is true of the inductive approach of communicating messages? (A) It is used when a message will please the audience. (B) It is used to discourage audience involvement. (C) It is used when a message is routine. (D) It is used when the audience will need to be persuaded by a message.

 

1. Writing rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work. (A) True (B) False

2. Business communicators normally use passive voice more heavily than active voice because passive voice conveys ideas more vividly. (A) True (B) False

3. To emphasize an idea, place it in a dependent clause. (A) True (B) False

4. To emphasize a word or an idea, position it first or last in a sentence, clause, paragraph, or presentation. (A) True (B) False

5. Overuse of visual enhancements will cause a document to appear cluttered and will defeat the purpose of creating an appealing, easy-to-read document. (A) True (B) False

6. In a document, numerals are typically preferred over bullets unless the sequence of the items in the series is critical. (A) True (B) False

7. The Fog Index and the Flesch-Kincaid Grade Level calculator consider the length of sentences and the difficulty of words to produce the approximate grade level at which a person must read in order to understand the material. (A) True (B) False

8. Writing a message with a readability index appropriate for the audience guarantees the message will be understood. (A) True (B) False

9. Routinely used clichés capture a receiver's attention because they are original, fresh, and interesting. (A) True (B) False

10. Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words. (A) True (B) False

11. Use passive voice to reduce the number of words required to express an idea and thus save the reader a little time. (A) True (B) False

12. Condescending words seem to imply that a communicator is temporarily coming down from a level of superiority to join a receiver on a level of inferiority. (A) True (B) False

13. Denotative words may be more easily misinterpreted than connotative words. (A) True (B) False

14. The first step in proofreading a document is to use the spell checker. (A) True (B) False

15. Reading a document from right to left helps reduce reading speed, allowing an individual to concentrate deliberately on each word. (A) True (B) False

16. Business communicators normally use active voice more heavily than passive voice because active voice: (A) places more emphasis on what was done and who or what it was done to than on who did it. (B) dilutes the concerns of a speaker. (C) conveys ideas more vividly. (D) avoids finger-pointing.

17. Passive voice enables: (A) placing greater emphasis on a writer's concerns. (B) subordinating an unpleasant thought or avoiding finger-pointing. (C) placing more emphasis on who did it than on what was done. (D) conveying ideas more vividly.

18. A difference between active voice and passive voice is that active voice: (A) places greater emphasis on the subject's concerns. (B) conveys ideas less vividly. (C) avoids finger-pointing. (D) conceals the doer.

19. "The training session was worthwhile; it was worthwhile because employees learned to do the task correctly" is an example of the emphasis technique _____. (A) position (B) repetition (C) words that label (D) coherence

20. To emphasize a word or an idea, _____. (A) position it in the middle of a sentence or clause (B) let it appear only once in a sentence (C) place it in a dependent clause (D) place it in an independent clause

21. Which of the following is true of topic sentences? (A) They are facts that support the central idea. (B) They are clearly linked with details that precede or follow. (C) They are neither inductive nor deductive. (D) They are avoided when listing steps of a process.

22. Which of the following best describes a deductive paragraph? (A) A paragraph that uses coherence techniques to keep receivers from experiencing abrupt changes in thought (B) A paragraph that lays more emphasis on the dependent clauses (C) A paragraph in which the topic sentence precedes the details (D) A paragraph in which the topic sentence follows the details

23. In order to effectively revise and proofread a document, one should: (A) avoid using visual enhancements at all times as they clutter the document. (B) avoid taking suggestions from others on rewriting the document. (C) revise the document until he or she finds new ways to improve it. (D) attempt to view things from the audience's perspective.

24. In a document, enumerated or bulleted lists: (A) should be placed only in the appendix section. (B) result in divergence from the flow of the written message. (C) can be used to add visual impact to items in a series. (D) result in too much white space, making the page look less organized.

25. _____ involves breaking down information into easily digestible pieces. (A) Connotation (B) Chunking (C) Jargon (D) Redundancy

26. _____ are signposts that direct a receiver from one section of a document to another. (A) Enumerations (B) Tables (C) Headings (D) Graphs

27. Graphs in a document: (A) organize large amounts of specific numeric data and facilitate analysis. (B) direct a receiver from one section of the document to another. (C) visually depict relationships within the data. (D) provide specific information rather than quick estimates.

28. _____ is an overused expression that can cause its users to be perceived as unoriginal, unimaginative, lazy, and perhaps even disrespectful. (A) Chunk (B) Jargon (C) Cliché (D) Connotation Answer : (C)

29. Which of the following is true of concise messages? (A) They involve messages that are implied. (B) They divert attention from the real message to emotional issues that have little to do with the message. (C) They save time and money for both the sender and the receiver. (D) They imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority.

30. A best practice to communicate concisely is to: (A) incorporate redundancies. (B) restate ideas that are sufficiently implied. (C) include clichés that are wordy. (D) use compound adjectives.

31. A _____ is a phrase in which one word unnecessarily repeats an idea contained in an accompanying word. (A) cliché (B) redundancy (C) jargon (D) euphemism

32. To reduce the sting of an unpleasant thought: (A) employ active voice to convey negative ideas. (B) use second person when stating negative ideas. (C) state ideas using positive language. (D) use passive voice to promote positive ideas.

33. Sentences in subjunctive mood: (A) distract the receiver from paying sufficient attention to the statements that follow. (B) include a reason that makes the negative idea seem less objectionable and thus improves the tone. (C) divert attention from the real message to emotional issues that have little to do with the message. (D) make an idea seem negative or disrespectful.

34. A _____ is a kind word substituted for one that may offend or suggest something unpleasant. (A) jargon (B) euphemism (C) cliché (D) redundancy

35. _____ refers to euphemisms that deliberately mislead, hide, or evade the truth. (A) Enumeration (B) Doublespeak (C) Profanity (D) Jargon

36. Mustafa is the president of ZoneIn Industries Inc., a company that manufactures PVC pipes and fitting. Due to losses incurred by the company, Mustafa reduced a major portion of the workers' pay and called it "temporary economic adaptation." The term used to represent the cutback exemplifies a: (A) jargon. (B) euphemism. (C) libel. (D) cliché.

37. Which of the following is a difference between connotative words and denotative words? (A) Connotative words may be more easily misinterpreted than denotative words. (B) Denotative words involve messages that are implied, whereas connotative words involve messages that are explicit. (C) Denotative words are interpreted based on the context, whereas connotative words are not. (D) Connotative words distract the receiver from paying attention to the statements that precede, whereas denotative words distract the receiver from paying attention to the statements that follow.

 
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