GB519 Measurement and Decision Making-casestudygb519.DOCX

GB519 Measurement and Decision Making-casestudygb519

Unit 2 – Case Study -Fast Lane Automotive

GB519: Measurement and Decision Making

Larry Sallee











Introduction to Fast Lane Automotive

            Fast Lane Automotive is a full service automotive repair shop and oil change service establishment located in Cumming, GA.  This company has been open for over fourteen years and has generated quite a customer base within the local community.  Fast Lane offers everything to its customers from putting air in their tire – free of charge – to replacing the motors if needed.  This automotive shop strives on ensuring that its customers are taken care of and can rely on repeat business and new customers from their word of mouth.  Cumming, GA is a town north of Atlanta and has several other automotive shops that compete with the business of Fast Lane Automotive.  These competitors are popular throughout the town and can sometimes pose to be an issue when certain specials are ran.  Fast Lane Automotive has been able to begin relationships with several fleet companies that depend on their services to have the vehicles running properly in order for their businesses to run smoothly.  “Overall, Fast Lane Automotive strives
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