COM 295 Week 2 Knowledge Check

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COM 295 Week 2 Knowledge Check

Instructions

 



1.

Email communication

·        
A.

is characterized by low control.

·        
B.

is characterized by little
coordination.

·        
C.

is a rich communication medium

·        
D.

incurs high cost



Concept: PLANNING BUSINESS MESSAGES




Mastery


100%


Questions


·        
2
·        
3




Materials on the concept


  • Creating Effective Business
    Messages

  • Planning Business Messages

  • Visual Media

  • Outlining Your Content

  • Improving Readability with Style
    and Design





2.

Which of the following is the
first step in the AIM planning process for developing influential messages?

·        
A.

Idea development

·        
B.

Message structuring

·        
C.

Audience analysis

·        
D.

Message review





3.

In the context of the AIM
planning process, which of the following tends to be the single most important
planning step for many messages?

·        
A.

Identifying reader benefits and
constraints

·        
B.

Making the message easy to
navigate

·        
C.

Estimating your credibility

·        
D.

Ensuring the communication is
fair



Concept: BUSINESS COMMUNICATION




Mastery


100%


Questions


·        
4
·        
5
·        
6




Materials on the concept


  • Creating Effective Business
    Messages

  • Listening, Team Communication,
    and Difficult Conversations

  • Introduction to Interpersonal
    Communication

  • Improving Readability with Style
    and Design





4.

George, the marketing manager at
Regal, believes that an employee should always act ethically and should also
report instances of unethical behavior that he encounters. This belief held by
George is an example of a(n):

·        
A.

bias

·        
B.

prejudice

·        
C.

prototype

·        
D.

value





5.

Which of the following is most
likely to have a negative impact on your readers' perceptions of your
credibility?

·        
A.

Using strong analogies

·        
B.

Using inaccurate statements

·        
C.

Avoiding slanting

·        
D.

Avoiding exaggerations





6.

The less specific you are while
writing your business messages the greater the possibility

·        
A.

that your readers will be ensured
of your credibility

·        
B.

of your readers avoiding scanning
and skimming your message.

·        
C.

of your readers being patient and
reading your message more carefully.

·        
D.

that your readers will question
your intention of keeping them informed.



Concept: WRITING BUSINESS MESSAGES




Mastery


100%


Questions


·        
7
·        
8
·        
9
·        
10
·        
11




Materials on the concept


  • Writing Business Messages

  • Improving Readability with Style
    and Design

  • Email and Social Media for
    Business Communication





7.

In the course of conducting a
FAIR test to review your business message, when you attempt to determine how
your message will affect others from ethical, corporate, and legal
perspectives, you are most likely checking:

·        
A.

if the facts you have stated are
accurate.

·        
B.

if you have granted enough access
to the message recipients to provide input.

·        
C.

how your message will impact
various stakeholders.

·        
D.

if you have demonstrated respect
for the inherent worth of others.





8.

Craig is the sales manager at
Blaize Supersports and has a 20-member-strong sales team that reports to him.
On an average, Craig receives about 115 emails and sends out 75 emails a day.
James, a salesperson at the store, leaves the subject line blank while typing
out a leave request mail to Craig. James wants to take the week off and spend
time with his family. As James is about to send it, he realizes that the
subject line is blank. Which of the following should James do before sending
the email to Craig?

·        
A.

Send it anyway since the subject
line shouldn't matter to Craig.

·        
B.

Include only the number of days
and dates in the subject line.

·        
C.

Type his name, department
details, and employee id in the email and then send it to Craig.

·        
D.

Use a descriptive subject line
such as "Leave of absence request". 





9.

Which of the following
reputations is a result of the meta message "I abide by the rules"?

·        
A.

Talented, skilled, and capable

·        
B.

Activist, cause-driven, and
passionate

·        
C.

Learning, inquisitive, and
curious

·        
D.

Moral, ethical, and fair





10.

Which of the following is a
reason why audience analysis for routine messages generally does not require
much time?

·        
A.

Routine messages are not
important.

·        
B.

Typically, the top management
comprises the audience of the routine messages.

·        
C.

Most routine messages do not
contain much content.

·        
D.

The audience is likely to respond
positively to routine messages.





11.

In the case of a routine message,
the number of words in a primary message:

·        
A.

should not exceed ten

·        
B.

should not exceed five

·        
C.

should be between fifteen and
twenty

·        
D.

should be between twenty and
thirty



Concept: COMPLETING BUSINESS MESSAGES




Mastery


100%


Questions


·        
12




Materials on the concept


  • Completing Business Messages

  • Routine Messages





12.

Which of the following stages of
developing routine messages involves proofreading?

·        
A.

Drafting

·        
B.

Analyzing

·        
C.

Reviewing

·        
D.

Planning

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