IT284 Week 1 Assignment - Defining Computer Support


IT 284 Entire Course Link


Write a 700-word paper in response to the following:

You are a support technician manager building a help desk team. Your primary operation is to provide customers with service for hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly hired employees. Your paper must include the following:

• The different levels of customer service
• The role of a support technician
• Methods and tools required to support consumers
• Distinctions between internal and external users and their requirements
• Current trends in computer support

Defining Computer Support
There are three levels of customer support called tiers, which included L1, L2 and L3. The main objective provides efficient customer service, and provides good results to the problems that the customer has.
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