IT284 Week 8 DQ 1

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IT 284 Entire Course Link

https://uopcourses.com/category/it-284/

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WEEK 8 - DQ # 1
Discussion Question 1 - Response is to be at least 150-300 words
• Post to [Main] forum
• Post your response to this question: Serving Internal and External Customers offers problem resolution and recovery strategies used to diffuse disgruntled customers. What are these strategies and why are they dependent on the type of consumer in need of support? How are these tools affected when the support is solely over the phone? How must the computer support specialist compensate when there is no face-to-face interaction with the customer? Explain your answer.


RESPONSE
Some of the strategies they can be used to diffuse a disgruntled customer are as follows:Assume that the customer might have the right to be angry. It's important to listen to how the anger is expressed so you can get to the bottom of it and find what the problem is.
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