Write a 200- to 300-word response to the following:
The use of an automated response system (ARS) enables problem identification by directing a customer to appropriate support services. Identify the advantages and disadvantages of using such a system. Include the perceptions of the employee and customer when forced to use an ARS. How does an ARS affect the quality of support services? What other technologies may be used to facilitate computer support? How are these other technologies important?
Preview: Using an Automated Response System According to "Automated Systems" (n. d.), “An Automated Response System (ARS) is any system where an input is provided and a machine or computer carries out a process that produces an output” (Introduction).