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COMM 102 Week 1 Communication Basics and Effective Listening

Communication can help your career in more ways than any other skill. Being able to verbalize your thoughts is essential; however, how one actively listens is vital.

Complete both parts of this assignment.

Part 1

For this first part of the assignment, take the time to familiarize yourselves and reflect on the basics of communication in addition to listening and group communication.

Complete the University of Phoenix Material: Communications Basics worksheet to help you with Part 2.

Part 2

Read the following scenario:

Your workplace has recently experienced issues regarding effective listening. Some employees are not “hearing” what is being communicated by upper management. This is evident in the way projects are being turned in without all tasks completed. In response, your manager has asked you to provide your coworkers with information to help them boost their listening skills.

Create a 10- to 15-slide presentation that answers the following questions: 




Why is listening important?


Why is listening important in the workplace?


What is active listening?


How does one show they are an active listener?


What are some effective listening strategies?


What are some barriers to effective listening?


How might you overcome these barriers?


Use bullet points and graphics or images on the slides, and detailed information in the speaker notes.

Note: Review p. 461 of Ch. 14 of Excellence in Business Communication for extra tips.

Cite any sources used and remember to include a title page according to appropriate course-level APA guidelines.

Submit both parts of your assignment to the Assignment Files tab.





COMM 102 Week 2 Interpersonal Communication

Dealing with diversity, especially in such a diverse marketplace, plays a prominent role in the workplace in terms of management theory and business practice. Accepting and managing cultural diversity correctly creates positivity in the workplace. It is imperative to understand the theories about the conditions under which cultural diversity enhances or detracts from work groups.

Search for an online business document, such as a company webpage, blog post, Facebook Info tab, or LinkedIn profile that you believe commits an intercultural communication error–one which fails to consider the needs of at least some of its target readers.

For example:




You might come across a website that uses slang or idiomatic language that could cause confusion.


The web page might use language that offends some readers as well.


Imagine that you are in a human resources department at a company you work for or one for which you would like to work.

Write a 700- to 1,050-word e-mail or memo to staff explaining what intercultural communication is, in addition to why you think the web page does not succeed as effective intercultural communication.

Include the following:




The text you found by providing a link back to the original document


A discussion of the relationship between verbal and nonverbal communication, and how the web page, blog, and so forth, that could improve their intercultural communication competence


Cite any sources and remember to include a title page according to appropriate course-level APA guidelines.

Submit your assignment to the Assignment Files tab.





COMM 102 Week 3 Employee Morale Proposal

Having a positive work environment is conducive to maximum productivity and a minimum of employee complaints. Think about those days at work when just about everyone is in a good mood and everyone is willing to work hard to achieve goals–those days at work are the ones that keep employees wanting to go back and to work harder.

Imagine you want your company to enact a policy change that will function to increase employee morale. Morale has been low lately because of several negative incidents. You may use one of the following examples or seek approval from your faculty member for a different policy change:




Allowing employees to bring pets to work


Increasing the amount of vacation/personal time allotted to employees


Allowing employees to telecommute


Providing free massages at work


Serving free drinks/food


Complete both parts of this assignment.

Part 1

Research support foryour proposal with at least one relevant and credible source that boosts your message. Use the University Library to research.

Complete the University of Phoenix Material: Source Evaluation Matrix for two sources.

Part 2 

Write a 700- to 1,050-word proposal to the leadership in your organization, suggesting your selected change. Be sure to apply effective writing methods you learned in Ch. 12 ofExcellence in Business Communication.

Format your assignment according to appropriate course-level APA guidelines.

Submit both parts of your assignment to the Assignment Files tab.





COMM 102 Week 4 Social Media Policy

Social media plays a huge role in most of our lives. It has literally changed the way some organizations do business and has definitely changed the way many people conduct themselves both in and out of work. Understanding how social media works in terms of making a workplace better or worse is fundamental in an organization’s success.

Imagine you work in the public relations department of your company, or one in your chosen field. Your business does not currently have a social media policy to guide its interactions online.

Research social media policies at several organizations. For example, Nike, McDonald’s, CVS–any organization for which you can find social media policies. This research will help you to create your own policy.

Write a 350- to 700-word social media policy for your organization that you will share with upper management. This policy should include the following:




Introduce your policy by explaining the relevance of social media in the workplace and why your organization should adopt the policy you created.


Address the appropriate use of social media at your place of business


Identify effective communication techniques for communicating electronically


Format your introduction as an e-mail to your company leaders. Make sure to use effective communication by taking your audience into consideration. Also consider format in terms of a formal e-mail.

Format your assignment according to appropriate course-level APA guidelines.

Submit your assignment to the Assignment Files tab.





COMM 102 Week 5 Effective Presentation Skills Training

Public speaking is a fear that many people have–even more so than heights, flying, or creepy animals. Therefore, to make matters easier and smoother, it is important to consider audience, purpose, and format when creating a presentation that will accompany one’s verbal communication among a group of colleagues and upper management.

Create a 15- to 20-slide Microsoft® PowerPoint® presentation with speaker notes that you would use to train coworkers on effective presentation techniques.

Refer back to Ch. 14 in Excellence in Business Communication for effective presentation techniques.

Include the following:




At least five strategies from this week’s readings on effectively developing and delivering a presentation to an audience


Tips for overcoming speaking anxiety


A description of how using presentations can help enhance the understanding of important information


Demonstrate the effective use of visual resources by including at least three images.

Note: In creating your presentation, be sure to actively model the effective presentation tips you are teaching your audience. For example, include short, precise, pertinent information on each slide and interesting and easy-to-follow graphics.

Present your Effective Presentation Skills Training. 




For Local Campus students, these are 10- to 15-minute oral presentations accompanied by Microsoft® PowerPoint® presentations.


For Online Campus and Directed Study students, these are Microsoft® PowerPoint®presentations with detailed speaker notes.


Format your assignment according to appropriate course-level APA guidelines.

Submit your assignment to the Assignment Files tab.


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