Customer Satisfaction Improvement Plan:   Scenario 2   HCA375.DOC

Customer Satisfaction Improvement Plan: Scenario 2 HCA375

Customer Satisfaction Improvement Plan:

 Scenario 2

HCA375: Continuous Quality Monitoring & Accreditation

Instructor: Annajane Schnapp


In this scenario a patient scheduled an appointment with a primary care physician for an acute illness and there was no appointment available. The patient had an acute disease, which required consultation, assessment, physical examination, and proper treatment. The patient experienced severe abdominal pain, body weakness, vomiting, and nausea. These symptoms caused the patient to visit a healthcare provider, but no appointment was available. An acute illness is a sudden onset of symptoms with severe tenderness, which should be an emergency in order to relieve the patient from pain. Therefore, customer service means service p
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