HeatherConely-Final ExamEssays-Unit9

From the initial reception to a clean and professional looking appearance, there are many things that need to work like a well-oiled machine in order for TQM to work as a total product.

First, having a legal assistant or paralegal that possesses a good rapport with the client and has a firm understanding of what the client’s needs are goes a long way.  The law firm that demonstrates a genuine concern for the needs of the client and shows a willingness to address or fix problems of the client in a timely manner will generate repeat business. 
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