Redirect to PayPal at errors #10486, #10417, #10422

Sometimes PayPal redirects back to Magento store with error: "This transaction couldn't be completed. Please redirect your customer to PayPal (#10486: This transaction couldn't be completed).

It happens if payment was done with one of the PayPal payment methods from PayPal All-in-One Payment Solutions:

  • Payments Advanced (Includes Express Checkout)

  • Payments Pro (Includes Express Checkout)

  • Payments Standard (Includes Express Checkout)


According to the paypal documentation Magento should return customer to PayPal with some specific link. PayPal then gives customer the option to select an alternate funding source or add a new one.

But Magento does not redirect customer to PayPal, and just displays that message instead. This extension improves Magento's functionality, redirecting a customer to PayPal to help your store to recover from funding failure with error code 10486 in PayPal checkout.

The same workflow was applied for errors:


  • 10417: "Instruct the customer to retry the transaction using an alternative payment method from the customer's PayPal wallet" or "The transaction did not complete with the customer's selected payment method."

  • 10422: "The customer must return to PayPal to select a new funding source."



• Catches PayPal's redirect to Magento after any of these #10486, #10417, #10422 errors occured.
• Redirects a customer back to PayPal automatically.
• Helps your store to recover from funding failure.

Use "Direct package file upload" section of "Magento Connect Manager" to upload the package and automaticaly install this extension. Or upload the package content into root folder of your Magento installation.
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