Choose ONE of the case options below. Evaluate the case, and respond to each question that follows the case using both theory and practical managerial thinking.

· Ritz Carlton, beginning on page 379 of the course textbook

· MAYO Clinic, beginning on page 380 of the course textbook

· eBay, beginning on page 411 of the course textbook

· Southwest Airlines, beginning on page 412 of the course textbook

Your APA formatted Case Study should be a minimum of 500 words (not including the title and references pages). You are required to use a minimum of three peer-reviewed, academic sources that are no more than five years old (one of which may be your textbook). All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

Information about accessing the Blackboard Grading Rubric for this assignment is provided below.
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