Write a 200- to 300-word response identifying how the tasks of an internal and a frontline computer support technician differ. How do these differences affect the level of employee satisfaction? What factors are involved when satisfying your employees? Explain your answer.
Preview: Operational Differences The internal support technician has the role of servicing both internal and external customers. This will have a huge impact on the ultimate level of customer service and what kind of satisfaction has been provided within the organization.