Social Media and Customer Awareness.DOCX

Social Media and Customer Awareness

Social Media and Customer Awareness


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There are billions of people using the social media across the globe. Such a platform brings significant benefits if companies can use them to attract the potential buyers. This research comprises an outline relating to social media and the company’s customers.

Benefits of the social media("Using social media to market your business: the basics | Queensland Government," 2016)

Ø   Increases exposure- the social media exposes a firm products or services

Ø   Help a business to gain more information relating to its customers and their needs

Ø  Is a platform that gives the producer a chance to respond to the frequently asked questions

Ø   Increases the level of customer service and satisfaction

Ø  Creates new markets for products and services produced by a company

 Social media helps firms to gain a competitive edge
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