Ballard Integrated Managed Services, Inc. (BIMS) is a company that provides housekeeping and foodservices to large corporations and businesses. BIMS employs a total of 452 employees, including full-time and part-time workers as well as upper management employees. The average turnover rate for BIMS is typically 55 to 60%. During the past four months the turnover rate has increased to over 64%. Despite the efforts to get to the root of the issue causing the high turnover rate, management at BIMS has been unsuccessful. The morale is low at BIMS, and there has been an increase in the use of sick leave. The performance of workers has become inadequate, which has caused a number of complaints from clients.