Customer Support Handbook - ebook

Finally, all you need to create your own amazing support team in one
handy-dandy manual. Customers Deserve Better. What’s the best use of
social media for support and service? Should we apologize for the
inconvenience? We’re ready to share our answers and experience with
everyone, plus share stories and advice from some of the web’s leading
experts in The Customer Support Handbook. Since starting we’ve helped
companies of all sizes learn how to support their customers better and
make the web a better place. Support is run by people who love people.
We’re experts in customer support, user experience, technical writing,
and taco eating.

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